Bell Reviews 2,474

Called today to get a few things done on my bill and 2 other things that I needed. I was connected with Wayne, a very polite, kind, friendly and helpful guy. He excelled in all aspects of his job!!! A BIG THANK YOU WAYNE!!! Bell
Should be lucky to have a good caring person like Wayne in their business

Every single month I have to call them to stop overcharging me, their agents are the most incompetent agents I've ever come across as well. They love giving conflicting, incorrect information and getting a sale!! I feel locked into a two year contract because it's unrealistic for me to just cut the contract while also dealing with ridiculous charges all the time.

They keep charging my credit card $247 yearly, but they don't know what the charge is, can't explain it, I don't have a bell account. When I fight it, they still won't refund and fight my chargeback without an explanation. Anywhere else this would be a literal crime, but Bell gets away it. If I call, they just transfer me around the organization until I get too frustrated.

Bell needs to review their internal protocols re: communication/customer service, as well as training of their team members, and how their internal departments liaise with one another. For example, a Senior Account Executives should not pass along the operational side of a new job to a general Bell preferred line group (which is simply the general bell customer support group) for a complicated transition or change from one telecom company to a new one when it impacts an entire building. If this is the standard bell practice once a sale is closed, then assign an operational manager to oversee the operational side of the transition, this individual should be assigned an actual customer support group for the project (this same team could handle more than one similar project but still require proper specialized training that pertains to that same sale/project.) The general front line staff are not equipped or authorized to handle complicated cases and should not attempt to either. And when asked to speak to a manager, your front line staff should not argue with the customer or prevent the call from being passed along (so incentivizing them not to forward the call is not productive and is hindering the customer from resolving their issue). Instead training should be extended accordingly on how to address and forward calls to managers so not to cause added frustration to your clients and customers. Your method of authorization or confirming a callers ID is also something that requires a more simplified process. The different Bell departments (main line, LRC, managers) seem to all have different understandings of how and where to note an authorized user on an account, and this is causing consumers a tremendous amount of frustration and anger. For a company that boasts to support mental wellness, your current services are causing undue stress and unnecessary strain to not just your customers but your team/staff members. This can all be avoided with better training as well as changes to your existing antiquated identification procedure. Your reputation is falling below average, and it's happening very quickly. It's very disheartening and disappointing to see, let alone experience first hand. I would like to acknowledge Anar and Halima (from Bell), both managers who attempted to assist but even they are limited in their capacity to fix problems.

I am paying for non-published listing service from Bell Canada. I am getting unsolicited phone call because they posted my information the directory and canada411.ca
I contacted Bell Canada for an apology, to correct their error and a refund. I am still waiting for a response.

I would advise others using the Bell Canada non-published listing service to check if their information is listed.

The worst customer service, the worst billing department. They overcharged me, and to get my money back, I called them more than 5 times and spent 3 hours getting it in installments! Their agents on the call were ignoring me. Finally, someone from their accounts receivable department helped with my money back.

Very shady company. Substandard Telecom service and impossible to use any kind of roam like home. Very expensive for the service provided. Also refused to carrier unlock My phone when I switched service to telus even phone was purchased outright and no balance owing.

Complaining about such a terrible company: why does it still survive? Market monopoly. Poor consumers.

The customer service is the worst I have ever experienced in my life. My husband bought me a watch with LTE service from Bell on February 9, and I still can’t use it — thank you so much for that, Bell.
First, they were not honest about the return date for my defective device. I literally had to show them their own agreement to prove they were wrong about the return deadline. Imagine arguing to return a product that was defective from the beginning — and still facing barriers.
After finally returning the faulty device and receiving a replacement, they blocked the service. The LTE doesn’t work at all. Since then, I’ve been calling every single day trying to fix this, and all I hear is, “We will escalate your case.”
One day I clearly said I didn’t want another ticket — I wanted to speak with someone who could actually solve the problem. They transferred me to eight different people (I’m not exaggerating), only to end the call with — surprise! — “We will escalate your case. Please wait for a callback.”
I’ve been waiting for that callback for weeks.
So here I am: paying for a service since February 9 that I cannot use, with a watch that has basically become an expensive bracelet. When it came to taking my money, everything worked perfectly. When it comes to fixing their mistake? Silence.
At this point, I’m just counting the days until my contract ends. I will never sign another agreement with this company again.
If you enjoy frustration, endless transfers, and paying for services you can’t use, this is definitely the company for you. Otherwise, run.
And thank you, Bell, for ruining my birthday gift. Truly unforgettable.

Tried to renegotiate my senior in-laws’ Bell bundle for which they have grossly overpaid for years. Spent an hour on the phone with Bell loyalty to be given an offer of savings of $6.72. Six dollars and seventy two cents.

As former Bell Smart Home Security customers, our complaint lies more with the sale of Bell Smart Home Security to API Alarm Inc. We are well aware that this type of sale occurs all the time. It’s all about the money! But along with the sale, came the sale of thousands of agreements. We were one of those customers. We agreed to a 3 year term beginning in October, 2024 and ending in October, 2027. We agreed to the term in good faith but we do wonder if Bell hadn’t begun negotiations in a sale of Bell Home Security. As customers, we should have been given the option of opting out before API Alarm took over. API Alarm Inc. does not have glowing reviews (see Trustpilot and Redit ). We do research before we make decisions and would never have went with API! With the help of the Better Business Bureau we were able to end the service agreement with API in late November, 2025. However it did take 2 months to do that because API has literally no customer service. They don’t answer phones or emails. Twice we were able to talk to someone (January, 2025). We were promised that someone would get back to us, they never did. In all, it cost us $745.55 to get rid API Alarm Inc.. They get their money and we are extremely unhappy with Bell Canada as well as API Alarm. We have also registered a complaint with Ontario Consumer Protection.

I am so annoyed with the customer service. I called several different times and was put on long hold.My concern was never resolved.
I am looking for other service providers.

On Feb. 13, 2026, recognizing the need for more control over my finances, I took the proactive step to discontinue the pre-authorization on my bank account. Consequently, for the month of February, I diligently made manual payments to manage my expenses. However, on Feb. 26, 2026, without my consent or authorization, Bell Mobility accessed my account and deducted funds for a payment that had already been settled. The situation escalated when I realized the deducted amount was essential for my mortgage payment. Contacting Bell Mobility, I inquired about the status of the pre-authorization cancellation, to which I was informed it was processed on Feb. 13, 2026. Questioning the justification for the unauthorized deduction post-cancellation, I was left without a satisfactory response. Despite their error, the representative could only offer a refund check with a lengthy wait time of 2 - 3 weeks. The gravity of the situation, where funds were fraudulently withdrawn, echoes the lack of accountability. Frustrated by the lack of resolution, I begrudgingly continue my association with Bell Mobility as alternatives present a similar predicament. The unequal treatment in consequences for such actions, compared to stricter repercussions individuals would face, only adds to the disillusionment. Moving forward, I am compelled to caution against utilizing pre-authorizations with Bell Mobility, based on this regretful experience.

Techs and service sucks telling me it's not their fault that signals bouncing off towers in a different province causing my apps to work properly cause in some provinces you can't use certain apps cause of gamming laws but I'm sitting in my home in the middle of Manitoba and service is telling apps that I'm in Ontario. It's their service who's fault would it be?

Garbage!!! FIRST! THEY WILL NOT LET ME CANCEL MY ACCOUNT!!!
SECOND, THEY STOLE MY UNAUTHORIZED
PAYMENT FROM MY BANK FOR $46.00
THIRD - REAL SNEEKY, THERE IS NO ONE TO ASK Q & A TOO, RESOLVE WHAT HAPPENED 🔥🔥
TRY BE RESPONSIBLE, INSTEAD OF THIS CRIMINAL BEHAVIOR!!
PRETTY SAD WHEN I HAVE TO CALL MY BANK TO INVESTIGATE YOUR COMPANY POLICY 🔥
I AM GOING TO LET THE WORLD KNOW!!!

Well, I use Bell because there isn't really anything else where I live. I was on their website & saw an offer of what I currently have at a better price & they were throwing in Crave. No terms, just month to month. Well, I called to inquire if I could get this deal. A nice woman with an accent answered & completely wasted my time on this phone call. She agreed with everything I said, but just couldn't seem to help me at all. I speak very clearly & explained my side numerous times but to no avail. If I had more time, I would elaborate more. She wasted about 45 minutes of my time not really listening but very nice though, just no help. Why won't these companies hire people that have a clue as to what the customer is saying. I finally had enough, said bye bye & hung up.

Oh, I would gladly pay a little more if customer service was in Canada with knowledgeable people.

If I could leave negative stars I would. Customer service is terrible, internet speed is atrocious.
Will NEVER give another nickle to this company.

Bell's network for terrible for a month. We called them and they admitted they are facing issues in certain areas and working on it. But no improvement at least for north york for a month. Should we just go ahead change the operators? My full set up is with bell, everyone's phone, internet so when they are down everything is bad. There is no alternative for us.

I WISH I COULD GIVE THIS COMPANY NEGATIVE 5 STARS WAS ON THE PHONE WITH THEM FOR 10 HOURS ALL DAY BACK AND FOURTH ABSOLUTE USELESS COMPANY WITH USELESS CUSTOMER SERVICE PLEASE SAVE YOUR TIME READ THIS AND SWITCH PHONE PROVIDERS IMMEDIATELY.