Beliani.co.uk Reviews 

Ordered a chaise lounge. Got 1 email confirming order. 2wks went by with no contact from them. Had to visit their chat support to find out item was 'out of stock' and wouldn't be available for another 2-3 months. They claimed their website said this but they let me buy and took my payment. They claimed they emailed me about it but they didn't. Avoid them.....terrible company.

Very pleased with my purchase. Easy to order, great communication and fast delivery. Really good quality product and wouldn’t hesitate to order again.

Beliani sends goods in packaging that is not fit for purpose. I received a glass cabinet and one of the panels is shattered. I sent them photos and they say that their policy requires to check within 24 hours. I was never made aware of such request! Because of that I am left with a cabinet with no glass on one side and paid them £350! Stay away from them if you can. Pathetic and disgusting service.

The item I ordered was delivered fairly quickly. The item itself is well made and was easily assembled with very clear instructions. Recommended.

Various items purchased,interesting selection on offer at fair price, easy to deal with,good quality.
Recently had to claim for an item under guarantee. Process was thourough but fair.
Replacment item has been received
Highly recommended based on experience

Avoid!

Ordered garden furniture for over £1.5k and one cushion arrived with a hole in it.

Having sent pictures back and forward, they are now refusing to confirm that this is their product because I got rid of the original packaging.

All I need is a cushion cover but they are refusing.

Now demanding a full refund but not hopeful of them cooperating.

Was purchased through B&Q who have been equally useless. They confirmed the faulty cover would be replaced, only to get a follow up email from Beliani saying otherwise.

UPDATE
Beliani have said that I needed to unpack the furniture with the delivery driver present to ensure it was all correct. No one was in for the delivery. They left the boxes in the back garden and signed my name on the delivery form. I have asked for any proof that it left their end without the defect. I’m yet to hear back.

£1.5k for furniture with a hole in a cushion when this could be rectified with a replacement cover.

These chairs exceeded my expectations. They are really strong and well put together. The cushions are big and plump and comfortable. My patio area now looks the 'bees knees' and I have no hesitation recomending this company. Good from start to finish!! They came ready assembled delivered by very helpful delivery men.

This is just as lovely as it looks on the website. It’s great quality, looks gorgeous and the clock is reliable too. It only all of this delivery is fast and free.

The table I ordered was delivered within two weeks which is good but not as fast as I was hoping for an in-stock item. It looks great but the finishing is relatively low quality; the top of the table chipped from a ceramic plate within the first week I had it.

UTTERLY ATROCIOUS. I bought 5 white extra large pots, chipped, terrible spray quality with drips and bare patches and cheap nasty quality for £80 per pot. I sent photos and requested a refund and collection. Customer Service said 'they couldn't see anything ' and argued the toss. Having just had a baby and been diagnosed with cancer. I gave up. DO NOT BUY FROM THIS DISGUSTING COMPANY!

Just recieved my order. What can I say exceeded my expections. Will be ordering again very soon too much choice to be had over all categories

Quick delivery Quick assembly what's not to like.

Good product and great quality, definitely will shop again!

I recently bought a sofa, rug, and lamp from Beliani and I couldn’t be happier with everything. The quality of all the pieces is fantastic – they look exactly as I’d hoped and have completely transformed my art studio. It finally feels like a proper, homely space where I can both work and relax, and having a comfortable spot to chill has made such a difference. Customer service was also great from start to finish, and the delivery drivers were really helpful bringing everything in and getting it set up in the space.
Overall, such a positive experience – I’d definitely order from Beliani again!

Bought a sheep storage stool for my 6 yr old granddaughter. It was an absolute hit from the moment she set eyes on it . Well constructed and sturdy The only negative is that after the first 5 minutes it was obvious that the lid needs bracing or a child will break the hinge Simply resolved

Beautiful vase which looks different depending on how the light hits it. Stunning product and very happy! Excellent service too.

Beliani is a fanatic retailer. 5* service
Lots of choice
Great value and quality chairs are beautiful and made so well
Exceptional company and site so easy to use and delivery options are such a plus
We be using this retailer again

This whole week was about buying furniture for my whole apartment and I’ve been making a list and shopping carts. But, this is the 11th time today I’ve had to hear the cringey song in the advertisement that keeps coming up on YouTube. The singer sounds distressed and it seems like the singer was singing in the shower and someone did a voice recording of it without editing. The person who decided to proceed with this song to be sung by a singer that doesn’t suit the style of this melody needs to go back to creativity class. I’m no longer buying furniture and will use cardboard boxes throughout my stay on Earth.

-10 stats if i have an option to do so
AVOID when you can
Extremely disappointed with Beliani.
I purchased two 3-seater sofas, used for less than a month, and they have already started heavily pilling despite very light use. This is clearly a quality issue.
When I first contacted customer service, I was told to use a fabric shaver to remove the pilling — which is unacceptable for a brand-new sofa. Now that I’ve requested a refund, I’m being told that because I no longer have the original packaging, they will only offer a voucher instead of refunding me to my original payment method.
Let’s be clear — no one returns sofas “for fun.” The only reason I am asking for a refund is because the items are faulty. Expecting a customer to accept a voucher for defective products is unreasonable.
I expect a full refund to my original payment method and for the faulty sofas to be collected without additional charges.
This needs to be resolved properly