Beliani.co.uk Reviews 

3,517
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and stylish appearance of the various items, noting that things look better in person. People are pleased with the comfort and design of furnishings, such as the chairs and sofas, which many say enhance their living spaces. However, some customers also mentioned difficulties with the overall service, including instances of significant delays in delivery, sometimes extending to months. A few other people felt dissatisfied when products arrived with defects, like a broken cable or collapsing furniture elements, and faced challenges when seeking resolution.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing quality, unique styles,... See more

Quality

Clients share positive opinions on quality, consistently highlighting well-crafted materials, sturdy... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply conflicting opinions reported across... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide split in satisfaction levels.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beliani were very helpful in providing detailed information about a number of chairs I was interested in. The chair I chose as a consequence is very, very good. Perfect for my particular anatomy,... See more

Rated 4 out of 5 stars

Bought a sheep storage stool for my 6 yr old granddaughter. It was an absolute hit from the moment she set eyes on it . Well constructed and sturdy The only negative is that after the first 5 minutes... See more

Rated 4 out of 5 stars

🤍 Concrete Planters Minimalist, heavy and super solid. Perfect for modern, raw interiors. They beautifully highlight the plants and add a lot of character. 🤍 “Candy” Cushions Cute, soft an... See more

Rated 5 out of 5 stars

I had ordered the black Sanilac velvet dining chairs and bar stools from Beliani and they have completely transformed the look of our dining area. They were delivered quickly and excellently packaged.... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

Beliani stands for unique design and high quality. Over 100,000 pieces of furniture and accessories up to 70% cheaper, free shipping and return, 365 days return policy, up to 5 years warranty and more than 1 million happy customers. Order now on www.beliani.co.uk


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(3,517)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working on this collaboration was such…

Working on this collaboration was such a seamless and enjoyable experience. The brand’s vision aligned beautifully with my style, and I truly appreciated the creative freedom they gave me. The communication was clear and professional throughout, and the product itself exceeded my expectations. I’m genuinely proud to have partnered with a brand that values both quality and authenticity

15 March 2025
Unprompted review
Rated 5 out of 5 stars

I received a Wendy house and did a…

I received a Wendy house and did a transformation on it we love it, only thing I would say was wish it came with a floor!
The rug we had was excellent quality. A lamp for my daughter’s room again fab quality. The pink kids rocking deck chair really recommend it’s absolutely fab and the Throw I feel is quite a high price point but we do love it.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Order #11770008 Ordered Garden…

Order #11770008 Ordered Garden furniture 20193: Bistro set, ACAPULCO II, dark grey. Ordering was easy - actually the whole process from ordering, payment and delivery was seamless - and the quality of the furniture is 1st class.
Thank you team

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional quality and super comfortable and so versitile

First-class delivery of the Garden Sofa with Ottoman 7 Seater BATTIFOLLO Modular in Olive Green, outdoor rug, and peacock decoration are all beyond amazing! The quality of the garden modular furniture is exceptional and super comfortable to sit/lie on and enjoy. It can be reconfigured in so many different ways too. It's brilliant! I love that it is completely weatherproof and is easily cleaned too which will add to its longevity. The KOTA rug is perfect and is easy to care for and comfortable underfoot. The decorative figurine is a joy to see in our garden too. I can highly recommend Beliani!

4 April 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love Beliani

I absolutely love Beliani, I have a garden furniture set, its so well made and so beautiful. the material of the table is so solid, and the bench and chairs are absolutely stunning

22 March 2025
Unprompted review
Rated 1 out of 5 stars

Poor Quality Products & Customer Service

Ordered an outside seating set with parasol & base. Order originally took ages to arrive but when it did eventually all come we thought it looked nice. However, have since gone on to realise how cheaply made & how poor the quality is of the products. As have had one summer out of them & the parasol has already snapped at the base, so can no longer use. Complained to them about this, and as apparently it was left outside (under a cover I might add) that wasn’t sufficient as ‘moisture’ got to it. So refusing to replace the broken part. If your looking for top quality outdoor furniture do not order from here.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Very good products from Beliani

The product was delivered within the timescales mentioned in my email. Packaged well. The products looks of high quality material, easy to put together and looks really good in my garden. Happy to recommend to family and friends.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous company with zero customer service or care

Horrendous company with zero customer care or service. (Order number: 1047859224-A)

I ordered a Garden Set on 5th March, cancelled it a few hours later via their email messaging service on the B&Q website which they sell through.

Four days later (10th March) they take the money out of my account despite me cancelling it. Really fraudulent of them.

I complained immediately and was told the item is with their dispatch department and they’re waiting for a reply before issuing a refund. Why on earth it took four days to get there and they took money from my account for a cancelled item I do not know. They said give it. 3-5 days and I’ll get a refund.

Complained again two days later, still nothing is done to give me a refund

I’ve messaged them about ten times now, it’s been 11 days since my order was cancelled, gone past their 3-5 days too, and absolutely nothing is done by them, no communication to my messages, no refund, just silence.

They just don’t care.

Look at the reviews, they have a 3.9 for a reason. It’s a bit of a fraudulent company. BEWARE and buy elsewhere!

17 March 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought the jumbo cord…

I recently bought the jumbo cord modular sofa from Beliani and I'm really happy with it. The selection was great, and the ordering process was easy. The sofa arrived quickly, was simple to assemble, and looks fantastic in my living room. It's comfortable and well-made. I highly recommend Beliani for stylish and affordable furniture!

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company , I sent an email to get my order state they replied after 3 days and said the items will arrive in uk in 3days without sending any confirmation email then I got an email day after.
They only sent 2 chairs which i ordered 4 . Why they didn’t ask me before they sent if there are not 4 I would cancel my order.
So now I have to refuse the items.
Not even sure they actually sent items?
I said can I get full refund. Still no reply .
Absolutely this company is a mess.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

It's impossible to return orders

It's impossible to return orders. Ive asked for a return ticket for one week now and they just keep on mention what the return cost will be and ask for pictures of the order in original packages (that I have already sent them 3 times). talked to 5 different people at the chat and mail and have to start over every time.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

We chose this company upon my friend's…

We chose this company upon my friend's recommendation. Their products are of such high quality that I cannot describe them. We bought a single seat for our coffee house and we were very pleased. The fact that it is budget-friendly is another footnote.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst thing I’ve ever…

Absolutely the worst thing I’ve ever ordered furniture wise. The rattan started to deteriorate within the warranty time but it was Covid. I contacted them shortly after, as it’s not even a minor issue - the entire sofa has fallen apart. They couldn’t help me. So £800 heading to the tip tomorrow. Never again.

16 February 2025
Unprompted review
Rated 1 out of 5 stars

Poor Post Warranty Support

We purchased a glass table from Beliani in May 22 with a 24 month warranty. Whilst we were generally pleased with the table our review relates to the post warranty service from Beliani which was extremely disappointing.
The table was about 6 months out of warranty and one leg fell off causing the the table to tilt and damage to a monitor on it.
We wrote to Beliani noting it was out of warranty and seeking any help or guidance they could provide. All that was offered was a small discount on another table with no help or guidance on how it could be fixed.
We acknowledged the table was out of warranty but the leg should not fall off in such a short time and the help was non existent.

8 January 2025
Unprompted review

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