Beeston Shenton Solicitors Reviews 

I was extremely disappointed with Beeston Shenton and, in particular, with the handling of my matter by director Eleanor Adams.

Over a lengthy period, I repeatedly raised the same important evidential and document issues in writing and supplied organised supporting material. In my experience, my instructions were not adequately followed and key documents were not reviewed or used as I reasonably expected.

When I was eventually provided with a fuller set of records, I identified apparent material inconsistencies very quickly. This left me seriously concerned about why those matters had not been identified and addressed earlier by the professional team already holding the documents.

Communication and file provision were also poor. I repeatedly requested important documents but received delayed, partial or unclear responses. I was told that technical problems were preventing the provision of a document bundle, but I did not consider the explanation satisfactory and no timely alternative arrangement was made.

The firm then stopped acting before I considered the document handover complete, leaving me to obtain records and deal with urgent outstanding matters myself.

Given Eleanor Adams’ senior position as a director, I expected a substantially better standard of document review, communication, accountability and client care. I have submitted a formal complaint.

Based on my personal experience, I would not recommend Beeston Shenton.

I needed a legal advisor/solicitor to go through a settlement agreement. We had used Beeston Shenton before for a house move for my Daughter and we were pleased with the work they did then for us. From start to finish there was good communication. Their professionalism, efficiency and expertise was what I needed at this difficult time. I would totally recommend Beeston Shenton, they are friendly and have a total open approach.

I had a very stressful and frustrating experience with Beeston Shenton Solicitors while purchasing my first home. From the beginning, the process was plagued with delays and poor communication. It took over a month for them to even begin progressing with my case due to system compatibility issues with the seller’s solicitors—something I was never informed about until the sellers themselves asked if the purchase was still going ahead.

My case was then passed to another solicitor, who began asking for documents that had already been provided. On one day, I received emails from four different people, each claiming they were now handling my case. I was asked to email documents back, only to be told months later that they needed to be posted—without even being given an address until I followed up myself.

I had to chase Beeston Shenton repeatedly, not only for my own updates but also on behalf of the seller’s solicitors, who were not receiving responses for weeks. My own emails were often ignored or met with one-line replies that offered no real help. Not once did any solicitor call me to explain the process or offer reassurance. Everything was handled via email, which made the experience feel cold and impersonal.

Toward the end, I was told I needed to deposit £6,500 more than expected—an incredibly stressful surprise. After completion, I was then asked to pay an additional £130 for the Land Registry fee, even though I had already received a completion certificate. I followed up, but weeks later, I still haven’t received a response and am now worried about the status of my Land Registry.

What should have been an exciting milestone turned into a five-month ordeal (with no chain on either side) due to their inefficiency and lack of professionalism. I would not recommend Beeston Shenton Solicitors to anyone looking for reliable, communicative, or supportive legal services.

Do yourself a favour and avoid this firm!!! They made my life a living hell! It was a simple remortgage and pay off help to buy. Eleanor (director) took over the case and it was like she was determined to sabotage it. She tried everything to get the mortgage lender to change their valuation- which was nothing to do with her!! She was asking for information that she didn’t need, saying she needed things in writing from the lender which she already had. I heard nothing back when chasing for updates and then only started hearing when I threatened to take my case elsewhere. My mortgage advisor said she would never recommend this firm either. Almost lost my house due to Eleanor! Luckily the mortgage advisor went direct to the lender to get things sorted, if it wasn’t for them Eleanor would have got her way and the whole thing would have fallen through.

Been waiting 12 months for the purchase of my house to be completed. No information from them I've had to rely on the estate agent chasing them for answers. They changed my solicitor twice without telling me. Supposed to give updates every 2 weeks & when you try to contact them they say someone will get back to you then they don't. Nightmare & I'm still none the wiser what's going on