Bedworld Reviews 

Great product. Good communication from the company and delivery on time and speedy. Polite driver

We ordered a 3ft single mattress after many emails 3phone calls we had a deelivery date on a monday after noon 7pm no sign phone call of driver will be 2hrs late 10-45pm another call saying he was lost could i come out to him i asked where he was he could not tell he rang again at 11-45pm i thought i knew where abouts he was as i found him he was unloading the mattress against the local pub wall i had the paper work thrown at me he refused to deliver to my house then threw mattress on top of my car and he drove off, after struggling home we found the mattress was the wrong one anyway many emails later we are still waiting to hear from them about collecting the wrong mattress and deliver the right one.

Satisfied.
Very good service.Helpful driver.

Tez the delivery guy was amazing. Thank you so much for you professionalism in delivering our beautiful mattress. 5 ⭐ all round.

Great service, bed bang on time, even had a phone call to say it would be there in 20 minutes. Very polite also... Rehaan M!

Excellent service, polite, prompt & very helpful. Drivers name Rehaan M

Cheers
Dominic Sadler
Looe
Cornwall

All i can say is this is literally the worst place to order something wrong. Mattress took forever to come, when it finally came, it was the wrong size, took them over 3 weeks to collect the mattress and then a over a month to even send me a refund ( i still do not have the refund either) they ignore your emails, no apologies. Even the guy who collected the mattress had the worst possible attitude. This place is all together a nightmare honestly

If I could leave zero stars i would! As this company does not deserve even 1 star!
They have taken my money and not delivered my bed. They are ignoring all my calls, emails and messages and have even blocked me on Facebook when I've asked them to contact me. They are a scam!!! I have since seen hundreds of negative reviews for this company, I just wish I had seen them before investing £800 into an invisible bed!!
I will be taking this further, as my daughter is left with out a bed now....right before Christmas too!

Great service from Rehaan M. Very friendly and polite driver! Came on time.

"Stock", "delivery times" and "customer service" don't count for much with BedWorld.

My order was placed on 10th November, due to arrive in 6-12 days. I was called a week later to be told that the bed isn't actually in stock and delivery would be from 15th December (30+ days). I was offered an "in stock" alternative, which I accepted and was told it would be delivered within a week, no later than the following Friday. Got a call that Friday to be told it would be delivered on Sunday. Received this text on Sunday saying delivery ain't happening:

"Hi, Due to unforeseen circumstances we are unable to deliver your goods today. Courier will get back to you asap with new delivery date. Sorry for the inconvenience caused. Thanks"

I haven't heard back from Bedworld. I've emailed twice and still no reply. Oh - and it takes 30-60 minutes to get through on the phone, so I'm in that queue now - 20 mins in, wish me luck.

And of course, it's all because of Covid....

Things don't go to plan - I get that. What is inexcusable is that you don't pick up the phone to customers who plan to be around all day to get an order and explain why it happened and what you'll do to rectify. Unless this is so common in your business that you have to make so many of these calls that you don't get round to them.

Great service from the 2 delivery lads, team 1-4, over and above service,thank you

Ordered on wowcher came on time.. for the price you can’t grumble mattress seems really comfy!

Excellent service from Kammy
Highly recommend bedworld

Absolutely appalling quality, matress paper thin and soft but was meant to be medium firm, divan base castor holes not aligned so could not put castors on, divan drawer covered in glue. Had to open and put together to identify issues. Customer service number not available (email only) and as opened would not refund. Had no choice but to use as no other bed a no offer of a replacement. No contact from them since. Daughter now has bad back as a result. Disgusting quality and service and should not be allowed to be in business. As a side note read their. .T&Cs before accepting delivery, absolute con men.

Very good service, they arranged a Sunday delivery and although I couldnt be at home the driver left the mattress exactly where I'd asked, and the mattress seems comfortable and very good value.

Got my headboard few weeks ago and mattress today. Lovely products and the storage bed works like a charm. Would recommend this company. Five stars for the driver called Johnny who carried the mattress inside the building

Received bed just a while ago great service,Thank you. And the driver has done well not sure if i have spelt his name correctly.

Bed cheaply made, drawers don’t line up, one wheel broken, bed clasps too big, the felt underneath does not line up with the frame, huge gaps everywhere and the headboard does not line up with the bed. Ok I called them and told them what was wrong and they said take a photo and send it to them. We all learn by our mistakes. Never again. I have gone to another company and what a difference.

I ordered a triple bunk bed on the 14th of September. Despite saying it will be delivered within 6-12 days, it took 6 weeks to arrive. I would phone daily, sit on hold for over an hour until the phone cut off. I would email regularly to get an update and was only told there was a delay from the supplier. I was fed excuses after excuses and was offered a financial compensation for the inconvenience but this was never processed. I finally got a delivery date but no phone call all day to give me a time. So after sitting in all day waiting, the bed turned up at 6.30pm! Upon putting it together there was several pieces damaged, including paint chipped off both drawer fronts. I sent emails with pictures of the damage. Again, no response for more than a week. After kicking up a fuss about the damage a manager finally phoned me and assured me I would get replacement parts within 2 weeks. I asked for compensation as the quality and condition of the bed was so poor. He offered me a £40 refund. However, surprise surprise...I still have not received the replacement drawers. I continue to chase them up for the replacement pieces but have no confidence they will actually reply or send me the parts. The quality of the bed is not great, certainly not £350 worth, but their customer service is absolutely disgraceful. I would advise against purchasing from this company unless you have the energy to chase them up for anything and everything. Also, be sure to check out their other TrustPilot review page of 2 stars, which appears to be a more accurate reflection on the company's performance.

I ordered a matrass. The matrass is very good. But I must also say I was extremely satisfied with the delivery service. Maybe it is because I paid extra 40 pounds for the weekend delivery. But they delivered it extremely quick