Excellent re delivery, no delay everything intact, however we did have add a few screws for stability in a few places as a large piece of furniture. You really need someone who is good at assembling f... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The beds I ordered were great, quick delivery and a decent price. Only 4 stars given as the online advertised tiered discount codes didn't work (Not the end of the world) and both beds had damaged pan... See more
Company replied
Quick delivery good communication. We bought the bunk beds which had the bottom as a floor bed. Had issues that some of the screws weren’t long enough, due to how the screw sat. Was able to make it wo... See more
Company replied
Building this furniture is definitely a two manned job, something of which I found out the hard way. Some written words to support the images would provide greater clarity. Other than that, happy with... See more
Company replied
Company details
- Bedroom Furniture Store
- Bed Shop
- Children's Furniture Store
- Furniture Accessories
- Furniture Store
- Sofa Store
Written by the company
Bed Kingdom is an online retailer with a strong and expanding presence in the UK furniture market. Offering a wide range of products - from beds, mattresses, and bedroom furniture to stylish living and dining room pieces - the brand is committed to providing customers with outstanding value and high-quality products.
Free Next Day Delivery
Get Free Delivery on all items as well as next day delivery before 2pm on 100's of exclusive products
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Contact info
Bedkingdom, Old Delivery Office, Oldfield Lane, WF16 0JD, Heckmondwike, United Kingdom
- 01924950108
- support@bedkingdom.co.uk
- www.bedkingdom.co.uk
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4.4
Excellent
18K reviews
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Very disappointing experience
Unfortunately, I've had a really disappointing experience with Bed Kingdom.
I placed my original order, received a confirmation of delivery only to later be told that the bed was actually out of stock. Rather than asking for a refund, I chose an alternative bed to avoid any further delays.
Unfortunately, the exact same thing has happened again. I thought I would be receiving my new bed on Tuesday 04/08, but on Monday I was told that the replacement bed is also out of stock, despite it still being available to purchase on the website.
The customer service representative, Criselda, was very helpful, polite and apologetic throughout, so I can't fault the service I received from her personally. However, the underlying issue is with Bed Kingdom's stock management and website. Products shouldn't be available to order if they aren't actually in stock.
As a result, we're now left without a bed and have to wait 5–7 working days for our refund, meaning we're financially out of pocket while we wait for our money to be returned. It's caused a huge inconvenience, and after this happening twice in a row, I've completely lost confidence in ordering from Bed Kingdom. I would advise emailing them to check stock availability before getting your money caught up.
I hope they improve the accuracy of their online stock levels because no customer should have to go through this experience.
4 August 2026
Unprompted review
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the disappointment caused.
Unfortunately, as many of our suppliers use different inventory management systems, we are unable to link all of them directly to our website for automatic stock updates. We understand how frustrating it is when an item appears to be available but is subsequently found to be out of stock, and we sincerely apologize for the inconvenience this has caused.
Having checked your order, we can confirm that it has now been cancelled and a full refund has been processed. The refund should be returned to the original payment method used within 5–7 working days, depending on your payment provider.
We're pleased to hear that Criselda was able to assist you professionally throughout the process, and we will ensure your kind comments are passed on to her.
Please rest assured that your feedback is highly appreciated and will be forwarded to the relevant teams for review, as we are always looking for ways to improve our stock management, website accuracy, and overall customer experience.
Kind regards,
Bedkingdom
Reply from bedkingdom
Dear Valued Customer,
Thank you for your wonderful feedback! We're so pleased to hear your order arrived quickly and that our delivery team made such a positive impression. We'll be sure to share your kind words with them, as they'll really appreciate the recognition. We hope you enjoy your purchase and look forward to serving you again.
Thank you for choosing and trusting Bed Kingdom!
This company is the worst company i…
This company is the worst company i bave ever bought a product from, the boxes came with no care - just teo man lift on the box no handle with care marks , there was damaged product in every box. When a parcel arrives re taped its a red flag, think twice about using them as the customer service just tries to give you 10 percent off when broken items arrive on CHILDRENS beds. Wouldnt use them if they gave me 90 percent back.
3 August 2026
Unprompted review
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience.
We always aim to deliver our products in pristine condition. However, on rare occasions, damage can occur during transit with the courier, and we sincerely apologise that your order was affected.
While we do not generally offer monetary compensation, given the circumstances, we offered a 10% goodwill refund in recognition of the damaged parts you received.
Please rest assured that your feedback is highly appreciated and will be forwarded to the relevant teams for review, as we are always looking for ways to improve our products, delivery service, and overall customer experience.
Kind regards,
Bedkingdom
First order and very happy
First order and very happy. Speedy delivery and order was perfect. Will be using again.
25 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you for taking the time to share your experience! We're delighted to hear that your first order met your expectations and arrived quickly. It's wonderful to know everything was just as expected, and we're especially pleased to hear you'll be shopping with us again. We look forward to helping you with your next order.
Thank you for choosing and trusting Bed Kingdom!
The mattress is absolutely brilliant…
The mattress is absolutely brilliant and communication was good. The delivery could be much better as the two guys just left it in my downstairs hall and refused to carry it up to the bedroom. It was too heavy for me to lift alone
27 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for your honest feedback! We are thrilled to hear that you find the mattress absolutely brilliant and that our communication met your expectations. However, we are truly sorry to hear about your experience with the delivery team. We expect our couriers to deliver with care and helpfulness, and we completely understand how frustrating and difficult it was to manage such a heavy mattress on your own. Your comments regarding the delivery drivers have been passed along to our logistics team so we can prevent this from happening again.
Thank you for choosing and trusting Bed Kingdom!
Sturdy and easy to assemble-( follow…
Sturdy and easy to assemble-( follow the instructions)Delivered in good time.
26 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you for your lovely review! We're so pleased to hear that you found your furniture sturdy and straightforward to assemble with the instructions provided. It's also great to know your order arrived within the expected timeframe. We hope you enjoy your purchase for many years to come.
Thank you for choosing and trusting Bed Kingdom!
My New Mattress
Have order a new Mattress, was surprised the quick response and delivery next day , was kept updated about time slot , got a call as promised informing what time they would arrive and was spot on , very pleased with their service and my new Mattress
27 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you for taking the time to share your experience! We're delighted to hear that your new mattress arrived so quickly and that our delivery updates kept you well informed every step of the way. It's especially wonderful to know the delivery team arrived exactly as promised and that you're pleased with both the service and your new mattress. We hope it provides you with many comfortable and restful nights ahead.
Thank you for choosing and trusting Bed Kingdom!
Very good experience so far
Very good experience so far - it might change depending on the status of my pre-order!
Good quality furniture for the kitchen, decent value for money, and a good customer service.
4 August 2026
Unprompted review
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for taking the time to leave us a review! We are delighted to hear that you're loving the quality and value of your new kitchen furniture, and that our customer service team made a great impression.
We completely understand keeping a watchful eye on your pre-order status! Rest assured, our team is tracking it closely to ensure everything goes as smoothly as possible. If you ever need an update on your item's timeline, please don't hesitate to reach out—we are always here to help.
Thank you for choosing and trusting Bed Kingdom!
5* to Customer Service
Straightforward ordering process, paid the amount indicated with no hidden extras for delivery.
Made contact with Customer Services (Marwin) to enquire about the delivery and was promised the necessary information quickly as possible. This was provided within 24hrs and was extremely useful for planning who would be available.
Delivery was on the date given.
The mattresses are perfect, good quality and value for what I paid, exactly what I was hoping for.
5* to Marwin and BedKingdom.
Thank you.
4 August 2026
Unprompted review
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for the incredible 5-star review! We are so glad to hear that your experience was smooth from the moment you ordered to the day your delivery arrived. We will be sure to pass your special shoutout along to Marwin—he will be thrilled to know his fast and helpful communication made planning your delivery so much easier! It’s wonderful to hear that the mattresses are a perfect fit and great value for your home.
Thank you for choosing and trusting Bed Kingdom!
First of all the delivery was sent to…
First of all the delivery was sent to the billing address and not the delivery address, when the delivery man rang me and said he was at the wrong address, I told him to take it to the address I had arranged for it to go, he was refusing to do it, I had to plead with him to take it to the proper address, this was so stressful. I arranged for a flat pack builder to come and build the beds for me but when he opened the last box everything in it was cracked, so obviously the beds could not be built this was on the Wednesday, I phoned customer service to tell them, I had to take pictures of the damaged parts. Eventually they got back to me to say the parts would be delivered on Friday, I had to send the builder away and had to pay even more money for him to come back on the Friday. Friday came and I got the delivery they sent it to billing address again and not delivery address. The whole experience was a nightmare. 3 little children had to sleep on the floor for 2 nights, because we had already got rid of the old beds. Never again would I purchase anything from the company.
26 July 2026
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the inconvenience this has caused.
We always aim to deliver our products in pristine condition. However, on rare occasions, factors such as damage during transit with the courier can occur, and we sincerely apologise that this affected your order.
Having checked your order, we can confirm that a partial refund has already been processed. We are sorry for the inconvenience caused by the damaged parts, the delivery issues, and the additional arrangements you had to make.
Please rest assured that your feedback is highly appreciated and will be forwarded to the relevant teams for review, as we are always looking for ways to improve our products, delivery service, and overall customer experience.
Kind regards,
Bedkingdom
Very good quality
19 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you for your wonderful feedback! We're delighted to hear that you're pleased with the quality of your purchase. It means a great deal to know we've met your expectations, and we hope you continue to enjoy your new bed for years to come.
Thank you for choosing and trusting Bed Kingdom!
Parts of the bed came damaged kids had…
Parts of the bed came damaged kids had to sleep on the floor for 4 days had to phone and email multiple times to get a replacement and instead of sending another new bed i had to figure out the part numbers and send photos so they could send replacements for those parts only. Lets hope its the correct undamaged parts this time.
27 July 2026
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the inconvenience caused by the damaged parts and the delay in resolving the issue.
We understand how frustrating it must have been, especially with your children having to sleep on the floor while waiting for the replacement parts. Please rest assured that your feedback has been forwarded to the relevant teams for review, as we are always looking for ways to improve both our products and the service we provide.
We sincerely apologize again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Bedkingdom
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for taking the time to leave such a wonderful 5-star review! We are absolutely thrilled to hear that you had a quick, easy ordering experience and that you are so impressed with the quality of your items. Delivering great products alongside smooth service is always our top goal, so knowing we hit the mark for you truly makes our day!
Thank you for choosing and trusting Bed Kingdom!
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for the fantastic 5-star review! We are delighted to hear that your order arrived so quickly and that our delivery drivers were helpful and polite. Our team works hard to ensure your experience is smooth from start to finish, so knowing our drivers took great care of you truly makes our day!
Thank you for choosing and trusting Bed Kingdom!
Wrong delivery 2 boxes missing uncaring support
Wrong delivery 2 boxes missing.
We informed you we have a very vulnerable person who needs the bed
We requested earlier delivery after the mix up you refused
We requested a time slot after 13.00 you agreed but have now not upheld your agreement.
You have insulted our requests at every stage
We are very very concerned
26 July 2026
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about the initial partial delivery and the concern this has caused, especially given your circumstances.
Having reviewed the delivery details, we can see that our courier directly arranged the rebooking of the remaining items with you. We sincerely apologize for the inconvenience caused, as we understand how frustrating this situation has been. Unfortunately, once the delivery is with the courier, we have limited control over their scheduling arrangements.
Please rest assured that your feedback is important to us. We will forward your comments to the relevant teams and courier for review, as we are always looking for ways to improve our service and customer experience.
Kind regards,
Bedkingdom
Great quality! But
I ordered my couch with bedkingdom because they have a great selection, I need a mansion so I can get them all.
My first complaint is that there’s no option to pay extra for the delivery people to take the packaging away or to put the feet on the couch, this is a hefty three seater sofa and I’m not a seven foot woman nor do I have tools so I’m still stuck with nothing to sit on. The discount is great but I would’ve happily paid extra for that.
My second complaint is that whilst the couch is beautiful, it’s not really white/cream or even that close to it as is photographed. I’m going to make it work because I need a couch but I’m so disappointed I could actually cry.
My third complaint was that it was so difficult to purchase from them I had to try about six times, but that may have been a fault on my banks end.
I know when I can actually use it I’ll enjoy sitting on it as the quality is good and sturdy like I was hoping for, the price was really good for how astronomically large the couch is and we love a discount!
The delivery was gorgeous and speedy because who has time to waste waiting two months for a couch?! Thankful it wasn’t a scam and glad to sort of have a good quality couch all in all but have to be honest
3 August 2026
Unprompted review
Reply from bedkingdom
Hi,
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you were happy with the quality of the sofa, the value for money, and the speedy delivery.
We're sorry to hear that some aspects of your experience did not meet your expectations. Unfortunately, we do not currently offer an assembly service, including fitting the sofa feet, or a disposal service for packaging or old furniture. We recommend checking with your local council or a recycling service for disposal options.
Regarding the colour, please note that the product images on our website are for illustrative purposes only. Variations in lighting, photography, and individual screen settings can sometimes cause colours to appear lighter or darker than they do in person.
Thank you for your feedback.
Kind regards,
Bedkingdom
Delivery issue sorted very quickly
Only part of my order was delivered but Bedkingdom sorted it out quickly
28 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for leaving us a 5-star review! While we always aim for every delivery to go perfectly, we are so glad our team was able to step in and resolve the missing part of your order swiftly for you. Providing fast, helpful support when it matters most is top priority for us, and we truly appreciate your patience and kind feedback!
Thank you for choosing and trusting Bed Kingdom!
Mostly positive
The item (Recoil Nova Gaming Bed) is nice enough - it’s solid and weighs a tonne. It was easy to install, and will take you on your own a couple of hours, if you are ok with IKEA-style flat pack builds - you just need a lot of space to work. The instructions are fine and everything is numbered for ease.
The downside is I was sent a random mattress, instead of the futon, but they did send me the correct item the very next day to be fair.
One of the drawers also has a faulty runner. So it doesn’t open and close - but I have contacted them for a replacement. The side bit of the bed that says “Recoil” on it in big letters is all smeared and blotchy. I was going to also request a replacement panel - but I didn’t notice it until I had fully made the bed, and it would have meant dismantling 80% of it, and I simply couldn’t be bothered at that point as my kid needed somewhere to sleep, but it’s a shame as it’s right at eye-level and looks naff / makes the bed look years old.
Overall it’s a nice item. But for £500, the drawer runner and paint finish mentioned above could be much better.
3 August 2026
Unprompted review
Reply from bedkingdom
Dear Valued Customer,
Thank you for sharing such a detailed review of the Recoil Nova Gaming Bed! We're glad to hear your son is enjoying the bed and that you found the assembly process smooth, but we are truly sorry for the hiccups along the way—especially regarding the initial mattress mix-up, the faulty drawer runner, and the smeared "Recoil" panel.
While we’re glad our team got the correct mattress out to you right away, you shouldn't have to settle for a flawed finish or broken runner on a brand-new bed. Please don't worry about dismantling the whole frame—our customer support team would be more than happy to look into solutions for that cosmetic panel alongside your drawer runner replacement so we can make this completely right for you.
Thank you for choosing and trusting Bed Kingdom!
Hi I'm very disappointed I ordered this…
Hi I'm very disappointed I ordered this bed for my partner son and although we was very excited when it arrived we opened it and saw all these marks and discrepancies on the wood and considering it was an expensive piece of furniture I wasn't expecting there to be marks there were holes Asif it was used and also the wireless charger plate the box had been opened.
The ideal of the bed was a great ideal but not very happy with the product.
19 July 2026
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the condition of the bed upon arrival.
Having checked your order, we can see that a partial refund has already been offered in relation to the issues you reported.
Thank you for your feedback. It is greatly appreciated and will be passed on to the relevant teams for review, as we are always looking for ways to improve our products and the service we provide.
Kind regards,
Bedkingdom
From placing the order to delivery…
From placing the order to delivery everything was spot on
26 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for the fantastic 5-star review! We are absolutely thrilled to hear that your experience was spot on from start to finish. Ensuring a seamless process from the moment you place your order to the second it arrives at your door is always our main goal, so knowing everything went perfectly truly makes our day!
Thank you for choosing and trusting Bed Kingdom!
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