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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their softness, luxurious feel, and durability, with many noting that items like bedding improve with age and washing. The delivery service is frequently described as speedy and efficient, with products arriving promptly and beautifully packaged. Reviewers also commend the outstanding customer service, citing helpful, responsive, and professional interactions, even when issues arise. However, some customers experienced minor issues, such as a delay in dispatch for one order and a pillowcase design that didn't stay in place as intended. One reviewer also noted that after three years, their linen started to show wear.

What people talk about most

Product

Consumers are highly satisfied with the product quality, describing items like towels, bath mats, and bedding... See more

Quality

Customers consistently note positive experiences with quality, praising the luxurious feel, softness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the speedy and prompt... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its excellence. Reviewers... See more

Order

Customers had positive experiences with order. Many reviewers found the online ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

I came across Bedfolk while googling online end of June and I have just received my 5th order from them and its only July!:) I am totally hooked. The quality is just sooooo amazing, from the towels,... See more

Company replied

Rated 5 out of 5 stars

Went on line shopping Bedfolk.com Made a few mistakes - not realising until after check out!! Contacted Bedfolk, Ashley communicated very well and Hrlped me through the process- outstanding custom... See more

Company replied

Rated 5 out of 5 stars

Marvellous company selling the snuggliest, cloud like and hardest wearing bedding on the market. Their customer care is second to non and delivery is speedy. Have just ordered my second bed pack from... See more

Company replied

Rated 5 out of 5 stars

The bed linen supplied by Bedfolk is the absolute best. I have been buying their linen duvet covers, pillow cases and sheets for several years now. Not only do they feel wonderful but they look great... See more

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Rated 1 out of 5 stars

Wanted to share my experience of my Bedfolk bedding which I feel could be useful to potential new buyers. In short and what I don’t think it mentions on the website is the bedding is expected to be go... See more

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Rated 1 out of 5 stars

The product was very poorly finished. For over a week I found lots of bits of linen in my bed from the garments

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Rated 5 out of 5 stars

I’ve been a returning customer and I’ve always been impressed by the quality of Bedfolk’s products – beautifully made, soft, and exactly as described. What really stands out, though, is their cust... See more

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Rated 5 out of 5 stars

I was looking for some new bedding & had seen bedfolk. The colour options were what drew me to purchase and I haven’t been disappointed. I purchased some linen pillowcases, duvet covers and fitted s... See more

Rated 5 out of 5 stars

We absolutely love our Bedfolk duvets and relaxed cotton linen. It’s very high quality, cosy comfortable and has the added bonus of looking better when it isn’t ironed. Many of our guests ask where i... See more

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Rated 5 out of 5 stars

I discovered Bedfolk when looking online for cooler, lighter bedding and found exactly what I wanted there. Service was excellent and I’m really happy with the quality. Their website gave clear info... See more

Rated 5 out of 5 stars

The bedfolk products I purchased firstly, are beautiful. The fabric is so soft and such good quality, everything met expectations and beyond. Some beautiful bits purchased for our new baby! Also the p... See more

Rated 5 out of 5 stars

I needed some pillowcases for a new king size pillow and Bedfolk had a great selection. Soft, smooth and a perfect fit, I got two pairs of the relaxed cotton king size pillowcases, one pair in ink gre... See more

Rated 5 out of 5 stars

Have been eyeing up the long pillow cases for ages and they didn’t disappoint. The service was great, fast delivery and the packaging was pure luxury. I’m currently waiting for a different style to co... See more

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Rated 5 out of 5 stars

I’d been considering purchasing from Bedfolk for a while and finally took the plunge…I’m so pleased I did, I love it. I’ve bought the relaxed cotton set in Ink, with Sage contrasting pillows… they loo... See more

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Rated 5 out of 5 stars

Speedy delivery, free good size colour swatches. Product is soft, lightweight and looks contemporary with washed finish. The colours are amazing. Would prefer it if the pillows had closure at one end... See more

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Rated 5 out of 5 stars

I have purchased a full set of bedding from Bedfolk. All I can say the quality is amazing. The linen pillow covers are soft and comfortable especially after using the tumble dryer. The choices of colo... See more

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Rated 5 out of 5 stars

I have had four deliveries from Bedfolk -swatches, pillowcases, laundry goods, pillowcases again - and they have all arrived , beautifully packaged, within days of ordering. They also replied promp... See more

Company replied

Rated 5 out of 5 stars

I needed some help with sizing for the dream robe, and also because the first colour and size I ordered wasn’t quite right for me so I needed a bit of support to change my first order, and keep my new... See more

Company replied

Rated 5 out of 5 stars

Top class company. I have purchased a fair few of the bedding sets in the past and yes not the cheapest but the quality is there. There bedding gets better with age especially the linen when tumb... See more

Company replied

Rated 5 out of 5 stars

I’ve purchased from Bedfolk several times over the past few years and have always liked the quality of their products. The neutral, minimal colours are beautiful, and when I needed to exchange an item... See more

Rated 2 out of 5 stars

Not at all impressed. It took nearly a week to dispatch what should be a very simple order and then sent with a courier that couldn't deliver on time. I waited in all evening for delivery which was t... See more

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Rated 4 out of 5 stars

Customer service was prompt to rectify an issue once you could track them down (3 points of contact - web, WhatsApp & phone).

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Rated 4 out of 5 stars

My first purchase from Bedfolk included some Ripple bath sheets and hand towels, a Plush bath mat and a pair of Speckled Square Pillowcases. The towels and bath mat are thick, luxurious and wonderful... See more

Rated 5 out of 5 stars

This was my first time ordering from Bedfolk, and I couldn’t be more impressed with their customer service. There was a small mix-up with my order, but Ashley from the Customer Care team handled it... See more

Company replied

Rated 5 out of 5 stars

I ordered relaxed cotton bedding fabric swatches and they arrived very promptly.The fabric is excellent quality and the colours just as they look on the Bedfolk website.I particularly wanted to see... See more

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Rated 5 out of 5 stars

Ordering online was a breeze, received my order quickly and packaged beautifully. My Linen bedding is high quality, soft light airy and breathable. I chose rose and the colour has excelled my expect... See more

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Rated 5 out of 5 stars

Fabulous products- linen pillow cases and cotton throw. Had had linen and cotton duvet covers previously and love them all. Very well made products in great colours. Beautifully packaged with care.

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Rated 5 out of 5 stars

Ordered a beautiful dressing gown for a present for my husband and it’s so soft and comfy. It’s very generously sized and came nicely packaged in recyclable paper. I’m thinking of buying one for mysel... See more

Company replied

Rated 5 out of 5 stars

Beautiful, comfortable sheets. Never buying anywhere else. We used to mix and match as well so never got bored of the colours. Shipping has always been very quick too - unsure of customer service.

Company replied

Rated 5 out of 5 stars

I've just bought a linen blend bedding set from Bedfolk, and although I was initially put off by the price, having received my beautiful package I would now say 100% it was money well spent. The quali... See more

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Rated 5 out of 5 stars

Bedfolk really strive for great customer service and it is a pleasure to shop with them. Quality products that arrive beautifully packaged. This is my second purchase but won’t be my last. My recent p... See more

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Rated 5 out of 5 stars

Great company who knows how to do things right! . Quality products, described honestly. Delivered on time , wrapped and presented tastefully. Absolutely would recommend Bedfolk . I will be back for mo... See more

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Rated 5 out of 5 stars

Excellent service. Quick delivery and beautiful presentation. No plastic in sight. The linen bedding is gorgeous - I don’t want to sleep in anything else now. Stunning colour too (dusk).

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Rated 5 out of 5 stars

Bought the relaxed cotton bedding - it feels so soft on the skin. The colours are gorgeous and lots of mix and match options. The envelope pillowcases are a great idea. Delivery was speedy. Bedfolk ha... See more

Rated 5 out of 5 stars

Bought the Ripple robe in medium. A really lovely robe, very thick & good quality material, has washed well. I’m a UK 6-8/XS but I wanted the length (I hate short robes) so got the M. I’m 168cm/5’6”.... See more

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Rated 5 out of 5 stars

This is by far the most luxurious linen bedding I have ever slept in. The quality is absolutely outstanding — soft, breathable, and ridiculously comfortable from the very first night. You can instantl... See more

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Rated 5 out of 5 stars

Gorgeous bedding. Super soft & feels luxurious. Excellent quality also as it washes really well time after time. Wouldn’t be able to sleep in any other bedding now.

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Rated 5 out of 5 stars

I have been buying Bedfolks bedding since their very early days. The quality is outstanding. It lasts for years with no fading and no coming apart at the seams. It’s great to see a variety of colours... See more

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Rated 5 out of 5 stars

Returning customer. Cloud soft bed linen, purchased for our own bed and for our guests. Our son and daughter in law loved the linen bedding so much when they came to stay that we bought them a compl... See more

Rated 5 out of 5 stars

I’m very impressed with the linen products I received. The quality is excellent — soft, breathable, and beautifully made. The packaging was also thoughtfully done, adding a nice touch to the whole e... See more

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Rated 5 out of 5 stars

If you can possibly afford to it would be worth buying your bedding from Bedfolk. On top of the quality of the bedding, delivery is very quick and items are thoughtfully packaged.

Company replied

Rated 5 out of 5 stars

Excellent quality bedlinen -washes and wears really well and no colour fade (last re-order proved the point). Without doubt the best I have ever purchased for a soft sound sleep!

Company replied

Rated 5 out of 5 stars

Bedfolk Linen Bedding I am thrilled with my recent purchase and love the quality of the bedding. As a women in her 50’s - it is super important to get a good nights sleep and Im sure the bedding pla... See more

Company replied

Rated 5 out of 5 stars

The quality of the bedding justifies the higher price point - I have been a customer pretty much since the off and the bedding I have all these years later is still beautifully soft and washes well... See more

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Rated 5 out of 5 stars

Efficient and fast service. Items arrived well packed. Beautifully made, quality fabric and fitted perfectly. I would buy from this firm again.

Company replied

Rated 5 out of 5 stars

Fantastic quality PJs. Incredibly comfortable. Bedfolk is a recent discovery for me. I tried their 100% linen PJs and am delighted. Treated myself to a second pair in a different colour.

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Rated 5 out of 5 stars

I’ve been using Bedfolk for a number of years now and they have never let me down. The quality of their goods are to a very high standard. They use the best materials and fabrics to produce luxur... See more

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Rated 5 out of 5 stars

I have made two purchases from Bedfolk and both arrived promptly and well packed. I have been more than happy with the products and will be making another purchase very soon.

Company replied

Rated 5 out of 5 stars

My recent bedding purchase from Bedfolk did not disappoint! I recently added to my Bedfolk collections which I initially purchased approximately 2 years ago, I was extremely satisfied up... See more

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Rated 5 out of 5 stars

I love the beautiful bedding from Bedfolk- the whole process is luxurious- from opening the box in which items are tied with ribbon- to the fantastic quality and craftsmanship of the bedding. When I h... See more


Company details

  1. Home Goods Store

Written by the company

Luxury comfort essentials to help you wind down well.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Favourite sheets

Beautiful, comfortable sheets. Never buying anywhere else. We used to mix and match as well so never got bored of the colours. Shipping has always been very quick too - unsure of customer service.

11 October 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Anjulie,

Thank you for your great review!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Marvellous company selling the…

Marvellous company selling the snuggliest, cloud like and hardest wearing bedding on the market. Their customer care is second to non and delivery is speedy. Have just ordered my second bed pack from them because we can’t wait for our originals to come off the line (or out of the dryer). Just pure luxury for a sleepy body.

16 October 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Lynn,

Thank you so much for your lovely review! We're so pleased that you're happy with our products and customer service - both aspects of our company being of the highest standard and more is incredibly important to us!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Bedfolk linen

We absolutely love our Bedfolk duvets and relaxed cotton linen. It’s very high quality, cosy comfortable and has the added bonus of looking better when it isn’t ironed. Many of our guests ask where it has come from and then order it for their homes.

13 February 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Jane

Thank you so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Bedfolk - Blissful bedrest😴…

My recent bedding purchase from Bedfolk did not disappoint! I recently added to my Bedfolk collections which I initially purchased approximately 2 years ago, I was extremely satisfied upon my initial purchase. So I decided to try this company again.

The products I chose are of excellent quality, comfortable and a delight to use.

I have found Bedfolk company consistently striving to produce and supply high quality, attractive, luxury bedding at affordable prices and long lasting to enhance the pleasure and importance of wellness to rest and sleep upon.

At my age of 63 years, I’ve spent many, many years trying, testing leading home care brands in my home, but I shall always from here on only use Bedfolk to dress my bed.

I am now looking forward to trying the bath towels and dressing gowns which compliment the bedding all
of which are very gentle in their calming and co-ordinating colour scheme.

Easy process to order online, quick delivery, careful secure packing. Everything about this company and product in all aspects is 100% of great satisfaction.

7 October 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi June,

Thank you so much for your fantastic, detailed and kind review!

We're so happy you found us and have been so happy with the products, ordering process, delivery and everything about us - we do indeed look to provide excellence across the board so it's heartening to read that we've been successful!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Love the items from Bedfolk

Love the items from Bedfolk. Recently purchased 2 ripple towels in the dark green. Excellent color, absorbency and size. Very pleased with the items

10 October 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Sarah

Thank you so much for your lovely review! We're so pleased that you love your Ripple towels - they're a product we're super proud of (as we are all of our products of course!).

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

My favourite pillow by a mile

My favourite pillow by a mile. Better still is 2 - one on top of the other. Complete bliss.

10 October 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi there!

Thanks so much for your positive review! We're so pleased that you're so happy with your Bedfolk pillow!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

The bed linen supplied by Bedfolk is the absolute best!

The bed linen supplied by Bedfolk is the absolute best. I have been buying their linen duvet covers, pillow cases and sheets for several years now. Not only do they feel wonderful but they look great and wear amazingly well. Can’t rate them highly enough. Customer service great and packaging lovely. You know you are getting something very special by the care in the packaging.

7 July 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Karen

Thank you for such a lovely review! We're super pleased that you're so happy with our products and customer service and have been for several years.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Great products and service

Great products and service. Lovely company.

3 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Natalie

Thank you so much for your kind and positive review!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Excellent Customer Service Team

This was my first time ordering from Bedfolk, and I couldn’t be more impressed with their customer service. There was a small mix-up with my order, but Ashley from the Customer Care team handled it with genuine care and professionalism. She replied promptly, explained what had happened, and went above and beyond to make things right — even sending a generous gift card as an apology for the confusion.

It’s rare to see a company take ownership and communicate so thoughtfully. The products are beautiful, and the experience has made me certain I’ll be a return customer. Highly recommend!

22 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Alexandra,

Thank you so much for your lovely review! It's so important to Bedfolk that we offer not only excellent products, but also a fantastic, pleasant customer experience. I am so happy that we didn't fall short on that and that you felt I handled the situation for you with care and professionalism and communicated well.

We're delighted you're now a return customer and we look forward to seeing you again!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Relaxed cotton bedding fabric and colours

I ordered relaxed cotton bedding fabric swatches and they arrived very promptly.The fabric is excellent quality and the colours just as they look on the Bedfolk website.I particularly wanted to see the new Latte colour and it is lovely.
The swatches have helped me make a decision and I am now going to order the Latte relaxed cotton bedding bundle.I have three sets of Bedfolk bedding already and I am very pleased with the excellent quality and feel.Thank you.

28 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Alison

Thank you so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Love Bedfolk

Love Bedfolk, the customer service is excellent and so are the bedding, duvet and pillows. They clearly value high quality items and I'm a returning customer!

22 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Gav,

Thank you so much for your lovely review! We're so pleased you value so highly the quality of our products and customer service - both are so important to us and what we're all about!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Wonderful detergent and softener

Wonderful detergent and softener, don’t hesitate to order

20 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Rebecca

We're so pleased that you love our Wind Down Blend detergent and fabric conditioner, maybe even as much as we do! Thanks so much for your positive, kind review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Excellent service

I have had four deliveries from Bedfolk -swatches, pillowcases, laundry goods, pillowcases again - and they have all arrived , beautifully packaged, within days of ordering. They also replied promptly to a query I raised.

Now I need to decide which duvet cover to buy…

19 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Nanny

Thank you so much for your lovely review! We're so pleased that you love our products and we really appreciate your kind comments about the responsiveness of our customer service too - very important to us.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Top class company

Top class company. I have purchased a fair few of the bedding sets in the past and yes not the cheapest but the quality is there.
There bedding gets better with age especially the linen when tumble dried.
Customer service are also excellent and any queries dealt with quickly.
Also had the pleasure in the past to talk to Jo one of the owners of Bedfolk when I needed something sorted out.
I would highly recommend Bedfolk!!

16 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Stephen

Thank you so much for your lovely, detailed review! We're so pleased that you are so happy with the bedding and the high levels of quality we invest in our product and in our levels of customer service - this is so important to us.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Not the cheapest but…

If you can possibly afford to it would be worth buying your bedding from Bedfolk.
On top of the quality of the bedding, delivery is very quick and items are thoughtfully packaged.

11 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Jackie

Thanks so much for your fantastic review! We really appreciate it!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Robe is soft and cosy, customer service responsive and human

I needed some help with sizing for the dream robe, and also because the first colour and size I ordered wasn’t quite right for me so I needed a bit of support to change my first order, and keep my new customer discount. Customer service support was responsive, kind, and human, and sorted out what I needed, no fuss. We’ve since bought hubby a robe too, and I’ll be back for a second in the future, I’m sure! Highly recommend.

4 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Jacqui

Thank you so much for your wonderful review! We're so pleased that you love your robe and so grateful for your kind words about our customer service. It's so important to us!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

The bedding is so soft and so…

The bedding is so soft and so breathable. Only getting bedding from Bedfolk from now on🩷

1 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Amy

Thanks so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Efficient and fast service

Efficient and fast service. Items arrived well packed. Beautifully made, quality fabric and fitted perfectly. I would buy from this firm again.

28 August 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi there,

Thank you so much for your kind words and positive review. We're so pleased that you are happy with the quality of our products, packaging and service.

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Dream robe

Lovely products & lightning fast service with next day delivery.

15 August 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi there,

Thank you so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care

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