Disappointing Service!
I placed two orders with Becquet for bears for children's Christmas presents. Each order was for two bears (4 in total). Both orders arrived but each only contained one bear despite the paperwork showing that the order was for two. Have raised the issue with Becquet but have received no response. Disappointing and will not be using them again.......
Follow up. I have now had 3 messages from their customer services. Despite explaining the issue fully and in detail they keep responding with unrelated questions and comments. Either they are being deliberately uncooperative or have a very low IQ. I leave it for you to decide. I suggest you keep away from these clowns.......
Another update. Following communication with Becquet Customer Services I am happy to report that they have supplied the missing items in time for Christmas. I have therefore adjusted my review to reflect this fact. I think the 3 star review reflects the above.
Reply from Becquet
Hello,
We sincerely apologize for the issues you have experienced with your recent orders of bears for Christmas. We understand how disappointing it must be to receive incomplete orders, especially when these were intended as gifts for children.
The quality of our products and customer service is at the heart of our priorities, and we sincerely regret that your experience did not meet your expectations.
To verify the details of your order and resolve the issue, an email has been sent to you. Please check your inbox and spam folder.
We apologize again and thank you for your understanding.
Have a good day,
Maria.
