Beauty Pie™ - USA Reviews 

6,244
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and affordability of the wide selection of skincare and beauty items available. Buyers appreciate the helpful educational resources and the reliable shipping options that make shopping convenient. People love the attractive presentation and luxurious feel of their daily purchases. However, some people mentioned occasional challenges with shipping delays and tracking down their orders. A few reviewers also noted that certain products did not work for their skin types or found the return process complicated. Some consumers expressed frustration regarding unexpected price increases on newer arrivals and changes to the membership model.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, effectiveness,... See more

Quality

Customers report positive experiences with quality, highlighting that items are consistently high-end and... See more

Price

Reviewers mention positive feedback about price, highlighting phenomenal deals and affordable options for... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that shipping is quick, reliable, and... See more

Value for money

Users describe positive interactions with value for money, frequently highlighting that high-end products are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding Beauty Pie changed everything. Now, I can get all my favorites in one place. The selection is vast, and every product I have used has been superior to the big brand names. The facial moistu... See more

Rated 5 out of 5 stars

Absolutely love Beauty Pie! The quality of their skincare is truly fantastic—everything I’ve tried feels luxurious and performs just as well (if not better) than much more expensive brands. I also ado... See more

Rated 5 out of 5 stars

Beauty Pie is a reliable source of quality & innovative beauty products at very reasonable prices. Yes, there are beauty products that aren’t a fit for me but overall, I am very pleased with the items... See more

Rated 5 out of 5 stars

Items are always packed well and arrive in perfect condition. Shipping (I just use the regular option) is reliable and arrives on schedule. The products themselves are excellent. I love the tubing m... See more


Company details

  1. Cosmetics Store
  2. Pharmacy

Written by the company

At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(6,244)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pathetic customer service

Although my shipping address (same as billing) was correct when I placed the order, somehow you shipped to an old address. I double checked everything- I have no idea how someone could possible make such a pathetic error. I had to contact you several times in order to correct your mistake. After over a month of back and forth you finally sent me a replacement package. No apologies, no recognition of the mistake, no thanks for the order or being a long time customer. The membership makes the products overpriced, which is fine, but a company making this type of product should have some customer service. It should never take a month to re-ship and order you didn't send. I trustworthy business would refund the entire order for the mistake, and shady business would AT LEAST throw in some samples. This entire experience was just pathetic.

25 December 2025
Beauty Pie™ - USA logo

Reply from Beauty Pie™ - USA

Hi Melissa,

Thank you for taking the time to leave a review and to share your feedback.

After reviewing your order, we can see that while your account shipping address was correct, the address linked to your payment method automatically populated at checkout and overrode the saved details. Unfortunately, this can happen depending on the payment provider used, and it isn’t always obvious during the checkout process.

We can also see that you were in touch with one of our agents, who arranged for a replacement to be sent to the correct address as soon as possible once the issue was confirmed. We’re especially sorry if, during those interactions, you didn’t feel properly acknowledged or valued as a long-standing customer. That is never the impression we want to leave. While we’re pleased a replacement was ultimately issued, we recognise that the journey to get there matters just as much as the outcome.

If there’s anything further we can do or explain for you, please do not hesitate to reach out, we’d be happy to help.

Best wishes,
Grace from Member Happiness
Beauty Pie

Rated 5 out of 5 stars

I Love Beauty Pie

I am a borderline beauty junkie and I just love my Beauty Pie membership for the opportunity to try new and innovative beauty products at a discount from comparable retail brands.

9 January 2026
Rated 5 out of 5 stars

So happy I stumbled onto Beauty Pie

So happy I stumbled onto Beauty Pie. I've been a member going on three years now and have enjoyed so many new quality products! My skin care routine really kicked up a notch when I found Beauty Pie. I love looking at the reviews and seeing women of my age also taking advantage of these wonderful products.

28 December 2025
Rated 5 out of 5 stars

I love Beauty Pie

I love Beauty Pie. I've had multiple orders and no complaints. I have been using some hair products and my experience is that Beauty pie has excellent products and I'll be ordering more

17 December 2025
Rated 3 out of 5 stars

I really dislike the constant emails…

I really dislike the constant emails from you. I like the products I have purchased very much. But, emails every day? C’mon!

5 December 2025
Beauty Pie™ - USA logo

Reply from Beauty Pie™ - USA

Hi Jerri,

Thank you so much for taking the time to leave a review. We're sorry to hear that you're receiving more marketing emails than you would like! We're thrilled to hear that you are enjoying the products you have tried!

At the moment, we don't have the functionality to customise preferences on how many emails you receive. However, we hope to implement this in the future. Please be assured that I have flagged your feedback to the relevant team. If you wish to unsubscribe from marketing emails for now, you may of course do so from the bottom of one of the marketing emails.

I hope this helps and thank you again for your feedback. Please do not hesitate to reach out to us directly at beautypie.com/contact if we can assist you further.

Best wishes,
Rachel from Member Happiness
Beauty Pie

Rated 1 out of 5 stars

returns are horrible, but I love the products.

I love the product, I place an order almost monthly, I don’t use any other beauty products because I’m so satisfied with the quality, but if there is a product malfunction or issue causing reason for returning or exchange; good grief it’s difficult, they make you take multiple photos and describe the issue, often asking for additional photos to be sent. Just let me send the product back and beauty pie can see the issue first hand. This back and forth is a waste of time. I had an eyeshadow stick that was stuck in the tube on arrival. I still don’t have the refund or exchange over a month later. Not good customer service for being a member, by the way I rarely need to ask for a refund. But if I do, it should never be this much work to justify the reason.

29 November 2025
Beauty Pie™ - USA logo

Reply from Beauty Pie™ - USA

Hi Randi,

We appreciate you taking the time to share your thoughts with us. We're really pleased to hear that you love our products and that you're so satisfied with the quality!

We're sorry to hear about the difficulties you experienced with your eyeshadow stick and we sincerely apologize for any frustration caused. Please be assured that our Beauty Pie member’s safety and product satisfaction is at the absolute forefront of what we do. As a beauty retailer we are obliged to follow a stringent protocol when it comes to quality assurance and these are closely monitored. Without confirmation of the batch number, we are unable to further investigate the issue.

Thank you again for taking the time to leave a review. Using the email address associated with your review, I have located your email and replied back to you now to resolve this. If we can further support you, please do not hesitate to reply back on that thread. We'd really like to make this right!

Best wishes,
Rachel from Member Happiness
Beauty Pie

Rated 5 out of 5 stars

Genius, Quality, Affordable

This is the first complete line of skincare which has worked for my very sensitive skin. I feel confident with all the products and I know the high quality and care that has gone into producing them. I am 73 years old and have had a long history in fashion retailing--- I love these products.

30 November 2025
Rated 5 out of 5 stars

This Youthbomb mini luminous duo is quality!Joyo

This Youthbomb mini luminous duo is quality and makes my skin look and feel amazing and I like that it isn’t overly fragrant, just a nice light scent. The mini duo is an affordable way to try out the products. I will definitely buy more and recommend to others!

30 November 2025
Rated 5 out of 5 stars

Amazing Products!

I love the skincare products & makeup products I’ve bought at Beauty Pie! Prices are amazing! I love that these are so affordable & it only costs $59 a year!

18 November 2025

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