It's good as I can get the rare items I need and I'm a return customer, but I find the delivery expensive and slow and wish there were most options.
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Great company, fabulous products…they just need a better delivery service than GLS.
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Company details
Written by the company
Beautycos has one of the largest selections of hair products, skin care products, perfume and make-up as well as everything the beauty heart desires. We sell all the well-known brands that you can get from your hairdresser, beautician and make-up artist, we are just much cheaper. We have a huge selection of all the well-known brands. We employ a wide range of professional staff. At BEAUTYCOS you will find everything from hairdressers, color technicians, nail technicians, materialists to beauticians. We have carefully assembled our team to be able to provide you with professional guidance. We would like to be your favorite retailer of, among other things, shampoo, conditioner and hair treatment.
Contact info
Klaregade 21, 5000, Odense, Denmark
- +44 20 3318 2576
- Webshop@beautycos.co.uk
- www.beautycos.co.uk
4.0
Great
266 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 2 weeks
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Brilliant service
Brilliant service! I was kept uptodate of my package throughout and felt confident that it was going to be successful on arrival.
Thanks for giving me the peace of mind with my safe package delivery. Keep up the good work! 👍🏽
15 August 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Hi Gwen!
Thank you so much for such a wonderful review. It means a lot to read that you had a great experience shopping with us and with our customer service. We're glad you took the time to write to us.
We hope you'll shop with us again on our webshop or visit our physical stores.
Have a lovely day.
Best regards Cecilie 😊
Reply from BEAUTYCOS.co.uk
Hi!
Great to see that you had a good experience shopping with us!
Have a lovely day.
Best regards Cecilie😊
Excellent service as usual Well…
Excellent service as usual Well packaged well delivered
13 August 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Hi Sheila!
Great to see that you had a good experience shopping with us!
Have a lovely day.
Best regards Cecilie😊
Fast shipping
Fast shipping, good value and items arrived in perfect condition. Great shopping experience, thanks :)
10 August 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Hi isobel!
Thank you for your kind review. We’re glad that your order arrived quickly. We always strive to deliver within 1-2 business days so that you can enjoy your purchase as soon as possible. Thank you for shopping with us. Wishing you a wonderful day.
First time customer, and nicely surprised
I ordered some specialist foundation products from House of Fraser who took my money then emailed me to say they were not available, but did not return my money for quite a long time. And there was no way to contact them either - no number, and online customer service contact did not work . Out of desperation I tried Beautycos which I never used before. Their price was 20% cheaper than House of Fraser so thought might be a scam. However once order confirmed beautycos emailed a tracking number, and the goods arrived in 3 days (ahead of the promised 7days). A small imperfection was the packaging - not padded well enough so stuff must have moved in the courier box during the journey and two out of three foundation bottles had slipped out of their paper box when I got them.
But the overall a very happy customer that after all the hassles I have what I need.
1 August 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Dear W,
Thank you very much for the fine review.
We are happy to hear that the order arrived well although the bottles had moved around in the box.
We always try our best to pack mindfully to assure we do not have any wasted resources as we want to take care of our planet as much as possible. Therefore the packing paper is recycled and recyclable among other things.
It is always a fine balance to ensure the products are well protected and not using too much paper. I have forwarded the experience you have had to our packing manager as a reminder to be more mindful about products that might move more around in the box.
Please do not hesitate to contact us if there is anything we can help with.
We wish you a lovely day.
Best regards, Malene
Avoid at all costs. Yet another company charging for shipping and not actually shipping.
Yet another company using Parcel force as their deliverers.
Beauty Cos charges (quite a lot) for shipping , yet makes no attempt to deliver your item via Parcel Force : no card of attempted delivery , just an address miles away to collect your item despite the fact you literally PAY TO HAVE IT DELIVERED to your home. Its now impossible for me to get my item as I dont have the card they said they attempted delivery with and I have no reply from BeautyCos, Avoid this company at all costs
7 August 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Dear To,
We are sorry to hear you have had a bad experience.
We ship from Denmark and therefore the shipping cost more than if it was sent from the UK. But the package should still have been delivered to you and I can see you have contacted us regarding this. We have an ongoing case with the shipping company as we would like to know why they weren't able to deliver it to the address you wrote on the order. Once we know more we will let you know and find a solution together with you. Our customers' happiness is very important to us and we will do everything we can to help you.
Please do not hesitate to contact us if you have any questions in the meantime. We wish you a lovely day.
Best regards, Malene
The delivery nan just threw my pa have…
The delivery nan just threw my pa have over the hedge of my neighbor. Landed in their drive. Fortunately, my neighbor noticed it and delivers it to me . Thus is u acceptable!!
25 July 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Dear Linda,
We are sorry to hear that the shipping company has delivered your package in a bad way, we apologise on their behalf. We have tried to ask you for more information because we would like to know which order this is regarding so we can contact the shipping company, but you have not responded. We would very much like to know more about your order and we hope you will send us and e-mail with your order number so we can look into it and let the shipping company know this is not alright. It is very important for us that our customers are happy with their orders including the way it has been delivered.
We look forward to hear from you and wish you a good day.
Best regards, Malene
Excellent
Quick delivery - easy to use website, love the oil which I bought. It’s amazing for my sensitive skin. I mainly use it on my arms. Have purchased before from Beautycos. Last one I bought lasted almost 10 months. Although it’s expensive it is worth paying for great quality and excellent service. Thanks.
12 July 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Hi Kathryn
Thank you so very much for this good review!
I am pleased to hear that you like your purchase.
I hope that we can be helpful in the future.
I wish you a good day!
With kind regards
Emma, Beautycos
No customer service
I ordered several eyeshadows earlier this year and when they were delivered the parcel was damaged. I have a video doorbell and was recorded saying to the driver 'this is a bit battered!' I wrote to Beauty Cos to ask for a refund and they asked me for photos. I sent them a photo of the smashed eyeshadow and also the video. I never heard of them again. Unfortunately I have lost the chain of emails so not so easy to follow up. Not impressed by their customer service. Since I have written this review Beauty Cos have been in touch (Having seen this review), they have apologised and have refunded me in full. I know things do slip through the net and this is what seems to have happened here so well done Beauty Cos! They have been very helpful and attentive since they have heard about this so well done Beauty Cos
25 February 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Dear Helen,
I am so happy to have been able to contact you so we could find a satisfactory solution.
As I mentioned in the e-mail we did reply you after you sent the pictures and offered a refund. We were awaiting your reply before doing anything else. As I could understand from you it seemed like our reply had been in your spam folder by mistake, and therefore you had not seen it.
We thank you for updating the review. Please do not hesitate to contact us if you experience any problems or have any questions in the future, we are always ready to help :)
we wish you a lovely day.
Best regards, Malene
Items well packaged and as expected
Items well packaged and as expected. Super happy I can still get my Ikoo hair brushes in the UK. Will definitely order from here again!
15 July 2024
Unprompted review
Speedy efficient service and good price.
Speedy efficient service. Good price point. Half the price virtually of the stores in London and other cities in England.
Packaged well.
1 July 2024
Unprompted review
Recommended
A good price, very fast delivery. Good communication kept me informed throughout. Would use again. Thank you.
30 June 2024
Unprompted review
Fast delivery, excellent price
Excellent price on a product that's out of stock everywhere else. Delivery was fast. Delighted.
15 June 2024
Unprompted review
Prompt deliver and great price.
14 June 2024
Unprompted review
Lots of great brands and good prices
18 June 2024
Unprompted review
I can’t order from here
I can’t order from here. First website I’ve ever seen that refuses an address with no house number. Our house has a name and no number, many UK addresses are like this. Really wanted to order even with the £8.99 shipping but physically can’t it refuses my legitimate address and says I NEED to enter a house number. Never seen this issue before on any other website.
8 June 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Dear Georgiana,
We are so sorry for the inconvenience this is causing you. I have talked with our IT-department and they are currently working on validating the address a different way to accommodate for the addresses which doesn't have a number like yours. Unfortunately I do not have an estimate but it should be fixed within the near future, hopefully this week.
We hope you will retry to place the order after some time has passed, or you are naturally welcome to contact us if you want to know if it has been fixed before you try.
Once again we are deeply sorry for the frustration, we are doing our best to get it fixed as quickly as possible.
Please do not hesitate to contact us if we can help with anything else.
I wish you a great day
Best regards Malene
Update:
The issue has been fixed and it it now possible to complete the order without writing a street number on our UK site. We hope that you will try to order again if you are still interested in the products.
Feel free to contact us if you have any questions.
We wish you a lovely day.
Best regards Malene
Great products but consider the packaging…
Took a while to arrive and was packaged in a massive box for a really small item. However, it was the only place I could find what I wanted and I’m very happy about it!
30 May 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Dear Claire,
Thank you very much for taking the time to write a review.
We are sorry for the delay in the delivery and that the product was packed in a too big box. I have forwarded this to our manager who will talk with the packer, as it definitely should have been packed in a smaller box.
We hope you are happy with the product and we hope to see you again i the future.
I wish you a great day
Best regards Malene
Very great experience
Very great experience, order was despatched and received bang on time. I was kept well in formed on the progress of the order. items were very well packed and the order was correct. Will use this company again for any future orders. Thank you all at Beautycos .co.uk for a wonderful service.
29 May 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with us and that your order was dispatched and received on time. It's great to know that you were kept well informed and that the items were well packed and correct. We appreciate your kind words and look forward to serving you again for any future orders.
Thank you once again for choosing Beautycos
Best regards,
Kirstine, Beautycos
easy to order
easy to order, arrived in good time, the packaging had been practically destroyed by courier, but the bottle was still intact. Change courier or perhaps pack product a bit better, the product was in a glass bottle.
13 May 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Dear Eve,
Thank you for taking the time to write a review.
We are sorry to hear that the package was damaged during transport, unfortunately sometimes the delivery companies are quite rough with packages and we try to pack our orders the best possible way while not using unnecessary amounts of ressources to take care of our planet. Luckily the product arrived safely, but I will definitely give you feedback to our managers.
I cannot see you have contacted us regarding this, and should something similar happen we hope you will give us a call or write us an email so we can help you better.
I hope you are satisfied with the product and we hope to see you again.
I wish you a lovely day
Best regards Malene
fast and cheap, great experience
fast, efficient and good selection of products at a considerably cheaper price than other sites
10 May 2024
Unprompted review
Reply from BEAUTYCOS.co.uk
Dear Ottavia
Thank you for your fantastic feedback! We are thrilled to hear that you are pleased with our selection and the prices we offer. We work hard to ensure our customers enjoy a fast and efficient shopping experience while providing quality products at competitive prices. Your positive review is a great motivation for us to keep improving.
If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Kirstine, Beautycos
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