BEAUTY BAY Reviews 

A bit disappointed as I bought the Kayali body spray as a gift but the bottle was dented.

Most terrible customer service ever! The lack of professionalism just shows this company needs to be closed down and I believe in true karma. My parcel has been lost in transit with Evri. For more than 2 weeks and at first they were replying quick to my emails saying they’ll get back to me with an update and after 1 week of telling me just give me a refund or replacement they have disappeared completely as if they red flagged me and don’t want to deal with me but were happy when they took the money for my order! Absolute disgusting company do not order with them if you don’t want to be in loss of your own money! I will raise claim with bank and still receive my money back whilst you will lose 10 times more than what you have taken from people that believe in resolution. Terrible please be wary of these thieves! Should use Royal Mail instead of a saving money to send through cheaper company like Evri. Disgusting service!

After over 2 weeks of my parcel being ‘missing’ and Beauty Bay providing the most basic, generic customer service possible - there is no compensation for the absolute circus they sent me through. The best they can do is ‘price match’. I have been out of pocket for over 2 weeks, having to chase constantly, repeatedly having to state that I do not have the parcel and sending proof over even though Evri kep informing them I did not have the parcel. Took way too long for any action to occur and feels like you have to beg them to do anything. Bitterly disappointed after years of spending with the company. I have requested three times for a formal complaint to be processed, both times this has been ignored, twice through my email chain and once through the online form.

Nobody rang the doorbell with this delivery and I had to go and look for it but did receive an email to say it was delivered

Stunning I got the starter box again and was different this time . It looks like they knew what I really needed it . The blush and bronze set (I needed it) the nude eyeshadow that I needed omg .all amazing love the quality!!! Grazia ❤️

I am writing to express my severe dissatisfaction with the handling of my order, which is now considered lost in transit. The core issue is the complete lack of proactive resolution and the inadequate customer service provided by Beauty Bay staff.
Timeline of Failure to Deliver (EVRi Tracking)
The parcel was dispatched and began its delivery process but has been stalled since early December:
• Mon 01 Dec: Package marked "Out for delivery".
• Tue 02 Dec & Wed 03 Dec: Tracking shows repeated rescheduling and failed delivery attempts.
• Fri 05 Dec: Another failed delivery attempt was logged.
• Status Since: The parcel has effectively been stuck in transit with no successful delivery.
Unacceptable Customer Service Response
When contacting Beauty Bay for a resolution, I was met with generic, conflicting, and unhelpful responses:
• Passing Responsibility: Initial communication consisted of chatbot messages instructing me to "check the surroundings and contact EVRi directly", shifting the responsibility to the customer and courier.
• Refusal to Offer Solution: Despite the order being delayed and effectively lost, I was explicitly told by agent that Beauty Bay is "not now able to cancel the order" and "not able to offer a replacement".
• Delayed Resolution Date: Conflicting dates were given for when the parcel would be officially considered lost:
• Agent Clare BB initially quoted 10/12 (9 days without an update).
• Agent later stated that if there were no further updates, the parcel would be considered lost on 14/12. This forces me to wait two full weeks for a refund on a package that stopped tracking over a week ago.
I am leaving the country next week and cannot receive the items, which were intended as time-sensitive gifts. Beauty Bay has offered no recourse—neither a refund, a replacement, nor a practical solution—for an order that has not been delivered.
This level of service is wholly unacceptable. Customers rely on retailers to manage their couriers and provide prompt solutions when delivery fails. I demand an immediate escalation of this issue for a full refund of £43.61 without waiting until the arbitrary date of 14/12.

EVRI lost my parcel. Beauty Bay are not being helpful but I am hoping they will replace my item, eventually. I have evidence from Evri saying their courier messed up and still it is a struggle to get this sorted.
I lost a parcel worth £190 and I am devastated. According to Beauty Bay's T&C: orders over £120 has to be signed for. Not only was it delivered to a random address, but it was also not signed for.

Has anyone else received an email stating your parcel is being held at customs (ordered from the uk) till you pay the customs fee? I’ve paid in full for my order (received free delivery for spending over “x” amount). On tracking my order it stated my order was dispatched 11 days ago…still nothing!

Worst customer service I have ever encountered.
This company stole from me.
Evri loses my package and this company denies responsibility, gaslit me, called me a thief and refused to refund or resend the order through 2 weeks of emails.

I passed all information onto citizens advice and trading standards.

Avoid this company at all cost!!

Ordered first time from beauty bay, love the glitter eye shadow palette. Quick delivery order arrived after 4 days. Will be ordering more things from them.

breached my consumer rights act, leaves my parcel on the floor to go missing and not resolved! so money down and no order they wouldn't leave cash on the floor! left without my permission

starting legal action for my order, stress and court fees! awful awful customer service

Absolutely disgusting. My parcel was late then eventually I got a notification to say it was delivered. I received a picture from Evri of a bulky parcel - that was clearly not a face palette and bronzer - which was left OUTSIDE of my building. When I went downstairs...there was NO parcel. So was it stolen? And why did it look so bulky? I don't think that parcel was mine. I have contacted BB still waiting for a reply. My bank has been notified of the issue and I am waiting for refund. I order from Revolution and ASOS all of the time and never had an issue. This is the 2nd and LAST TIME I order from these scammers.

Good Comms, fast delivery, really good value eye makeup. Will make a lovely gift. Many thanks.

Quick delivery and lovely items

Able to stay up to date with the latest trends, must haves with next day delivery so I'm not waiting ages after securing the goods! Always my go to for beauty products 🙂

Nice delivery i didn't imagine will be that fast

Ordered for the first time from them. Had the parcel delivered but the item was missing.
Raised it in the correct way immediately with images, and the response received dismissed it. It was worded in a way where they were effectively accusing me of being dishonest by making claims that they believe the item was in the parcel on dispatch due to its weight.
Given that, I asked for evidence of this as that would suggest theft has occurred. Beauty Bay since have not bothered to reply to me which makes me wonder whether their statement is true at all.
Now had to raise a formal complaint in the hope they will adequately reply and resolve, as I have had to purchase the item again from another retailer which arrived safely.
Terrible customer service from start to finish - I would use an alternative retailer!

First class service from beginning to end. The web site is easy to use and the goods arrived well packaged and therefore in perfect condition. Thank you guys.

After ordering was kept updated right up to delivery 🚚 thank you