BEAUTY BAY Reviews 

Please be soo careful buying from this company. They are scammers plain and simple. They didn’t pack all of the items on my order and when I got in touch they simply said they did pack everything and then implied I was a liar. I argued this and one agent did end up agreeing a refund but this then never materialised and when I chased I was given multiple excuses, they then refused the refund. They are a scam hack company. The staff are exceptionally inept and bad at their jobs and they are impossible to contact. Don’t do it! Scammers

I placed an order with Beauty Bay (#HPOD-LOKE-IMGT-V) on 10 July 2025.

The order was dispatched but has had no tracking updates since 15 July 2025 and was never delivered to Saudi Arabia.

It has been over 7 months with no resolution.
Customer service has failed to resolve the issue.

I am requesting a full refund of SAR 1759.55 for a lost shipment.

My elderly mother paid for an e voucher for her granddaughter who reported it had not been received. She realised that the spelling of the email address was wrong by one letter. She has tried to contact this company over 10 times to ask if the voucher has been used by the incorrect recipient and if it had not could it be resent to the right recipient or Beauty Bay provide a refund. There has been no acknowledgment whatsoever from Beauty Bay

Never received my order and customer service stopped responding. Now having to go through my bank to get my money back!

This is a continuous to my previous bad review post so I have got resolver and klarna pay to get my money back now involved as well but still customer service have not replied to any of my emails at all i received at text message from evir saying they have had a message from beauty bay saying I have said I have not received my parcel but evir saying they have delivered it but ask me to reply if I have it or not and to do it in 3 day which I replied on that day saying no I have not received my parcel but the text was delivered to evir but they have not read it so i screenshot it and sent email through resolver to beauty bay customer service this is causing so much stress effecting my mental health and my heart condition this issue has been ongoing for nearly 2 months now all I want is my money back I will never ever buy from this company ever again my order number is Z9SB-371Y-JTPB-3 order made on the 21st of November 2025 please beauty bay contact me ASAP stop ignoring me

Evri lost my parcel (not surprised) and not the fault of beauty bay,however dealing with the customer service here is rather shocking. The only option available is email which takes minimum 3 days for a response, you are not in consistent contact with the same agent so it takes ages and it’s very frustrating waiting so long for a response. Sent an email and waited over 3 days before getting a follow up email where I found the agent to be rather rude. Also note that I had to say I was going to file a chargeback and a complaint for them to respond, beforehand they insisted that I had my parcel despite me showing clear proof I didn’t have it.

Got a refund in the end but the slow, poor customer service has made me extremely hesitant to order from here again. Please either set up a live chatbot or a phone number so customers are not spending weeks waiting.

I made a order of a brow abh , for evri say try to deliver no such thing i have ring door bell , also im home broken foot i contacted several times with no help at all as far as im now concern beauty bay you and your company have lost a valuble customer.

Ordered parcel before the 22nd of December still haven’t received it

Awful company!
Ordered a parcel pre Christmas, paid next day delivery & evri have lost the parcel.
Tried contacting beauty bay but it’s an automated messenger so you get nothing back.
They don’t respond to any emails.
Wouldn’t order from them again!
Very disappointing!

Had lots to choose from, excellent prices, came so fast

I am forced to post here as your customer service is ignoring my evidence. I attempted to place an order, the money was immediately debited from my bank account, but I received no confirmation and there is no trace of this order in my history.

I had to place a second order for the same items, which went through and was delivered. However, I have been charged twice.

I have sent multiple emails with bank screenshots proving the double debit, but your team refuses to acknowledge the error or simply doesn't respond. This is unprofessional and unacceptable.

Note: I have posted this review on multiple platforms and I will only remove them once my case is finally resolved and the refund for the first (failed) order is processed.

The parcel delivery wasn't even attempted and it got returned to Beauty Bay. I didn't even get a chance!

I ordered a huge haul for next day delivery and I was in, but no one tried to deliver but claimed they couldn't. Then I diverted to a parcel shop and they claimed they couldn't deliver it there either! I don't blame EVRI because their other parcels have arrived - it's just this Beauty Bay one.

I've tried contacting via chat and forms and got not responses. I have another 48 hours to wait before an email response is due. If this doesn't work out, I'll need to chargeback.

I was initially happy with my order from beauty bay but one of the products became unusable after a period of time. I contact customer service and they were no help. I would advise people to spend their money elsewhere

Rubbish experience with customer service, avoid

Beauty Bay is my preferred destination for all skincare needs. Their selection of Laneige products is consistently impressive, and their pricing remains highly competitive. The only drawback I have experienced is that delivery times are not always as fast as advertised, often requiring an extra day or two. However, this minor inconvenience does not outweigh the overall value they provide. I continue to shop exclusively with Beauty Bay and would highly recommend them to others.

My parcel was ordered 2 weeks ago with next day delivery and has been stolen/lost by Evri. Beauty Bays service throughout has been very poor - no contact when they say they will be in touch within 72 hours, cannot speak to a real human, no offer of an alternative or a refund. I have had to chargeback as I cannot get in touch with anyone and I am getting no answers for 2 weeks!!

I love it !!!! Amazing product and boxes

Product was oil and leaked all in the bag and was empty, I had to throw away. Complained to customer service and it was a hot very hard to talk to and had to do it several times to request issue sent to real person. I want a refund for my faulty product but no response from customer services yet

Beauty bay is the only company that do next day delivery for free. It astounds me time and time again- ordered at 9pm last night(Sunday) and I’ve got my order by 10am the next day. How?? When other companies take 7 days plus? They put Sephora, cult, space nk etc to shame!! Amazing. And the wider range of brands stocked is awesome now. The beauty bay own branded items are superb 👌🏼 insanely good. Thank you!!