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Beautinow B.V. Reviews 

1,804
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers had a great experience with this company. Customers frequently praise the wide selection of authentic niche fragrances and truly unbeatable prices offered across their entire catalog. Consumers also appreciate the fast shipping times, noting that orders always arrive securely packaged and in perfect condition. However, some reviewers were not happy with customer support, mentioning that their inquiries were frequently ignored or went completely unanswered. A few people also experienced quite frustrating issues with damaged authentication codes on their perfume bottles. Additionally, some buyers noted occasional delivery delays and extended shipping periods reaching several weeks.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and authenticity. While many reviewers... See more

Delivery service

Customers report positive experiences with delivery_service, consistently praising the fast shipping and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, ranging from complete satisfaction to severe... See more

Price

Users describe positive interactions with price, frequently highlighting unbeatable and highly competitive... See more

Customer service

Consumers experience conflicting and ambiguous interactions with customer service. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great prices but as they have established themselves they have increased the price accordingly making them slightly cheaper then competitors compared to before when the deals were insane. The delivery... See more

Rated 5 out of 5 stars

Picked up Amouage Guidance from Beautinow and it’s 100% legit — scent profile, depth, and longevity are exactly what they should be. Anyone familiar with the fragrance will immediately know it’s... See more

Company replied

Rated 5 out of 5 stars

I simply love Beautynow! From the moment I made my first purchase, I was captivated by the incredible selection of perfumes and the attention to detail. Each fragrance I've tried has become a uni... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Beautinow is your destination for niche perfumes, designer fragrances, and luxury cosmetics. Discover an exclusive collection of niche perfumes, high-end designer fragrances, and luxury cosmetics at Beautinow. We bring together the best of rare and unique scents, perfect for those who value individuality and craftsmanship in their fragrance choices. From boutique, hard-to-find perfume houses to renowned designer brands, our carefully curated selection offers something for everyone. Whether you're searching for your next signature scent or a high-quality beauty product, Beautinow delivers a premium experience with every purchase, featuring competitive prices and fast, reliable shipping.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.8

All reviews

(1,804)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not reliable, not answering

I made a purchase of a 249€ perfume bottle on the 2nd September. On that day there was announced to get some kind of a beauty bag with free goodies with the order. I received only the bottle. Not 1 single Perfume sample or whatever goodie. Just a card telling me that 2 cats prepared my order. I find this pretty ridiculous. But maybe that explains why the goodies where missing because the cats kept them. On the 8th September I wrote asking for a solution and got no answer until now. Seems like the 2 cats also do the custumer care. Will not order again.

2 September 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

I’m really sorry to hear that your experience with us wasn’t great. That’s definitely not what we want for anyone who shops at Beautinow. We take your feedback seriously and want to make things right.

Could you please reach out to us at cs@beautinow.nl with your order number and a bit more info about what happened? We’ll take a personal look and see how we can fix this as quickly as possible.

Thanks again for letting us know as it helps us do better, and we truly appreciate you giving us the chance to make it right.

Rated 5 out of 5 stars

Another great buy

It’s not the first time i buy from beautinow and for another time everything was super,great price and service.the only thing could be better next time is rhe delivery time.but it is not a big problem🙂
P.S.if you send with each buy 1-2 samples would be great.thanks!

6 September 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

Thank you for your kind review!

Rated 2 out of 5 stars

Order received after a month

My order came after a month!

As I did not receive any shipping updates after a week or so and the customer service went radio silent, I thought this was a fraudulent company. I thought I would neither get my goods, nor my money back.
I ordered elsewhere. Now I received the delivery after a month…

11 August 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

Please note that shipping with FedEx can take 1 to 4 weeks, as the courier sometimes waits to consolidate multiple parcels going to the same country.This is part of their logistics process to ensure more efficient international delivery.

Rated 5 out of 5 stars

Love the offers and updating stock and…

Love the offers and updating stock and sales makes it not boring and always good options for customers like me

17 July 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

Thank you so much for your kind words! We're delighted to hear you had such a great experience with us.

Rated 1 out of 5 stars

My package (that costed me 230 euros)…

My package (that costed me 230 euros) never arrived, and the assistance isn't replying (I wrote to them 5 days ago).

29 August 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

Dear customer , after we have carefully checked and investigated the case with the carrier company, we found out the the parcel was delivered to you with a POD. I am sorry for the inconvenience caused and please, we encaurage you to reach out to us directly so we can timely solve the problem. Thanks for your patience.

Rated 5 out of 5 stars

Really happy with Beautinow

Really happy with Beautinow. The customers experiences is really amazing and I love it.

31 May 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

Thank you so much for your kind words! We're delighted to hear you had such a great experience with us.

Rated 1 out of 5 stars

Warning "Scam"

My Experience with Beautinow

I had ordered from Beautinow once before and everything went smoothly, so I thought: “Why not order again?” This time I purchased two more fragrances and waited about four days for the delivery.

When the package arrived, I was immediately concerned: it was wrapped in black tape and looked damaged. I recorded an unboxing video, and to my surprise, one of the fragrances I had ordered was missing and instead, there were two lemons inside.

I contacted Beautinow via WhatsApp and sent them the video. They referred me to other customer support, who told me they were in touch with Hermes. After that, I never heard back from Beautinow again, despite sending multiple messages.

I first reached out in April, got my last response in May/June, and since then there has been complete silence. I eventually contacted Klarna, but instead of solving the issue, Klarna, Beautinow, and Hermes simply closed the case twice. In the end, I was forced to pay the full price for the package and the missing fragrance.

Conclusion:
I will never order from Beautinow again. In my opinion, this company is fraudulent: they take no responsibility, do not issue refunds, and provide terrible customer support.

27 August 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

I’m really sorry to hear that your experience with us wasn’t great. That’s definitely not what we want for anyone who shops at Beautinow. We take your feedback seriously and want to make things right.

Could you please reach out to us at cs@beautinow.nl with your order number and a bit more info about what happened? We’ll take a personal look and see how we can fix this as quickly as possible.

Thanks again for letting us know as it helps us do better, and we truly appreciate you giving us the chance to make it right.

Rated 5 out of 5 stars

Great experience with Beautinow

Great experience with Beautinow! The order was processed very quickly and arrived without any issues. I really appreciate the wide selection of products – it’s easy to find exactly what I’m looking for. Definitely recommend!

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Shambolic customer service and delivery

Placed an order on 16 August 2025 and received an email two days later claiming it had been dispatched. Yet when I checked the courier’s tracking, they confirmed they had never received the parcel. tried to resolve this through the company’s live chat, but the responses were vague,dismissive, and ultimately useless. Up to now, my order is still in limbo, and no one seems capable of giving me a straight answer. This is shambolic customer service — false dispatch notifications, no accountability, and no urgency to fix the problem. I will not be ordering again, and I strongly advise others to think twice before wasting their money and time here. One star is generous.

29 August 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

I’m really sorry to hear that your experience with us wasn’t great. That’s definitely not what we want for anyone who shops at Beautinow. We take your feedback seriously and want to make things right.

Could you please reach out to us at cs@beautinow.nl with your order number and a bit more info about what happened? We’ll take a personal look and see how we can fix this as quickly as possible.

Thanks again for letting us know as it helps us do better, and we truly appreciate you giving us the chance to make it right.

Rated 5 out of 5 stars

Fast shipping and great prices

Shopping process was smooth and shipping to Czech Republic was super fast. I really appreciate their good prices for authentic products. As a fragrance lover, I like a little thrill when waiting when they stock the fragrance I have been eyeing :)

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Unbeatable selection & prices

What a great experience purchasing on beauty now! Not only they have unbeatable prices on niche fragrances, they also have a great selection of perfumes and they are absolutely original. I am at my 6th purchase of niche perfumes on beauty now and counting. Delivery to Spain is pretty fast as well and products are packed perfectly! Well done BN

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Speechless

I bought from them Reflection by Amouage a while back and honestly, such an amazing experience. Not only talking about shopping (which has been great reliable and super quick), but the after sale. They invited me to their WhatsApp channel and ive been really enjoying this kind of marketing, with promotions almost always, gifts and cool stuff. This has been one of the nicest experiences when it comes to buying fragrances/beauty products in general. I would definitely recommend and shop again from them !

28 June 2025
Unprompted review
Rated 5 out of 5 stars

I am extremely satisfied

I have bought several products (mostly perfumes) from this site. There is a wide choice of niche perfumes at really affordable prices (not cheap, but surprisingly cheaper than at other sites). The products arrived quickly and undamaged to Croatia. And all of them were originals. I recommended the site to all my friends.

28 August 2025
Unprompted review

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