Beatport Reviews 

244
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers had a great experience with this company. Customers consistently praise the support team and staff for their exceptional helpfulness, quick responses, and friendly demeanor when resolving issues. Many people highlight the efficiency and personalized approach of the customer service, making interactions smooth and stress-free. The overall service is frequently described as reliable and excellent, with staff often going above and beyond to help. However, some people were not happy with the website and user experience, frequently mentioning the site being slow, difficult to navigate, and having poor search functionality. Reviewers also noted issues with an outdated user interface, intrusive pop-ups, and problems with incorrect key or BPM displays.

What people talk about most

Customer service

Users describe positive interactions with customer service, often highlighting it as outstanding and the... See more

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their exceptional... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers praising it as the best place to... See more

User experience

Customers had ambiguous experiences with user experience, with some finding the platform to be a brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beatport has issues with showing the correct keys and bpm. But when i was learning to dj, i learned that either we determine the keys and bpm by ear, or with rekordbox. That is the my only pet pe... See more

Rated 4 out of 5 stars

Good catalogue, great support service but... the website is horrible ! no ergonomic improvements in the 14 years I have been a customer, it's slow, heavy, searching something is painful.

Rated 4 out of 5 stars

I sent an email request to the customer support team & within a couple of days my issue was resolved in a friendly & efficient manner.


Company details

  1. Music Store
  2. Hobby Store

Written by the company

For almost two decades, The Beatport Group has been at the center of DJ culture. Since the founding in 2004, one mission has driven us: to provide world-class products and services that help DJs and Producers at all stages of their career to elevate their craft. Our indefinite pursuit of innovation and inspiration helps to lead the category and define the progression of DJ culture around the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(244)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They Keep Everything!!

This website, is in cahoots, with a distribution label, by the name of Octiive/IIP-DDS. The label is a scam, and BeatPort, feels as if, they can keep every dollar, of an artist's revenue, after providing much proof, of a fraudulent music label. I've contacted them using legal(at)beatport.com email address, and no reply. I reported them to the BBB, and now their tryna play nice, but still no resolution.

20 March 2023
Unprompted review
Rated 1 out of 5 stars

Unusably slow!!!

Beatport used to be quite good, getting into the DJ thing again a few years later but seriously the website is just pure rubbish! Can't seem to play music for longer than 15secs before is pauses for 20secs, takes up to a minute to load a track, just unusable, cannot get a feel for music with all of the waiting and interruptions, over it! Beatport sucks, they have really screwed it up and currently looking for alternatives. I DO NOT RECOMMEND THIS PLACE if you require a stable and reasonable working website. Drives me MENTAL!

5 February 2023
Unprompted review
Rated 1 out of 5 stars

Horrible, just atrociously bad!

I've tried every concievable DJ streamin service outhere and this was BY FAR, one of THE WORSE experiences i've ever had with a site/company/on-line provider etc. This site is a genuine nightmare. Painfully slow, full of buggs, freezes all the time, GUI is terrible, clunky and full of useless banners, menus are really cumbersome. For a company that's supposed to be at the forefront of DJ's streaming platform, and for the money they charge, their total lack of consideration and interest towards their user's exeperience is quite literally disgusting at the very least.
They sleep on their monopoly in the business and just ripp off people, and seem to get away with it.
F you, i'm sticking to Apple Music!

3 February 2023
Unprompted review
Rated 1 out of 5 stars

pure pain, don't wast your time

Poor user experience on site, search is the slowest thing imaginable, cant log in with email as username - has to be forgotten username, doesnt remember you even if you click 'remember me' when logging in.

To top it off cant re-download a purchased track after 48hrs unless you sign up to their subscription.

Alternatives (Juno download, bandcamp) are better. I moved from Juno as the player pops out in a new window which was annoying but it doesnt even begin to compare with the pain of using this site. Its 2023 and this site loads like its 1995.

3 January 2023
Unprompted review
Rated 1 out of 5 stars

Cant redownload

Cant redownload, site is insanely slow and there are bugs non stop, give yourself a break and don´t use Beatport. Believe me, you'd better be off making the music youself. Or go do some gardening. Don't use Beatport.

20 October 2022
Unprompted review
Rated 3 out of 5 stars

Recently subscribed to beatport and on…

Recently subscribed to beatport and on the whole not really impressed. Firstly i subbed to a £14.99 per month sub and my first payment has come out at £17.99 which makes no sense. The app is reasonable but not great. Quite slow and clunky and pretty limited. The sound quality of the tracks seem to differ and finding a lot of tracks are not full mixes like they have being ripped from somewhere else. Haven't really used the website much but I've heard that also has it issues. I'm cancelling my subscription mainly because of the price im being charged and reached put to customer support and yet to hear anything.

18 October 2022
Unprompted review
Rated 1 out of 5 stars

Complete joke of a site

Complete joke of a site, you can't re download tracks that have been previously bought and paid for, also had several instances of buying tracks and it being completely the wrong tune.
Customer service is as much use as an ash tray on a motorbike.
In short, yet another money grabbing organisation, who don't give a monkeys about the customer or music .
AVOID LIKE THE PLAGUE !!!! GET OUT OF OUR INDUSTRY

12 September 2022
Unprompted review
Rated 1 out of 5 stars

Absolute trash

Absolute trash, no idea why people keep using this store. loads of other download stores are cheaper and offer a better service.

12 August 2022
Unprompted review
Rated 1 out of 5 stars

Can't Redownload + Some Tracks Missing

You can't re-download tracks you PAID FOR unless you pay an additional subscription. Not only that, some tracks I wanted to re-download were unavailable for download even though some of them I was able to find the same track available under another album or release. Seems like shady business practices to me. Lastly, if you have a large library you want to re-download, you can really only do it one page of 20 tracks at a time, otherwise the site derps if you attempt more and you might not actually be downloading your entire library even though you think that you are.

7 July 2022
Unprompted review
Rated 1 out of 5 stars

Beatport could not make a worse…

Beatport could not make a worse experience if they tried. Unfortunately me and other DJS end up coming back sometimes if other places don't have the track we are after. It is a frustrating experience every time. Making me log in twice every-time and never keeping me signed in even after clicking the keep signed in button. Login once at main screen, then go to add something to my cart and it makes me sign in again. This is after waiting 5 minutes for the page to load compared to 2 seconds like traxsource. Get your sh** together beatport, this has been happening for years

3 July 2022
Unprompted review
Rated 2 out of 5 stars

SLOW. CLUNKY. Miserable Design.

I get emails for specifics such as remixed but the link doesn't go to that page and I cannot search for it either.
The site is very, very slow, it's like constipated.
The other day I was 30 minutes from going live when half my playlist - tagged, hot cued - failed to load one track after the other. I had to cancel the show as there was too little time to work another playlist. It's non'profit so there are no funds for a more expensive sub which would include an offline locker. It's already expensive anyway!
I am looking at alternatives but to be honest, there's not much competition and there are few places you can buy and download fresh new EDM, Trance, Nu Disco and House. It's incredable how the industry is forcing the streaming model onto the consumer and the likes of Beatport will give in to big label demand eventually.

17 June 2022
Unprompted review
Rated 1 out of 5 stars

The site is too slow

The site is too slow

They really need to optimise their code to make the loading of pages faster. An initial search for an album can take up to 10 seconds to load. That's very poor for a site that's been in the game for this long.

14 June 2022
Unprompted review
Rated 1 out of 5 stars

Beatport is inadequate

Beatport is just so amateur. Sorry, but nothing works correctly on that platform. + Unable to set up or just "claim" my profile artist, it just doesn't work. Have tried to contact support from Beatport and guess what: no replies at all. How unprofessional can a music platform be, I just don't get it.

14 June 2022
Unprompted review
Rated 1 out of 5 stars

Why does no one respond to messages?!?!

I've tried contacting every email address, but no one replies. I've been trying to cancel my subscription for months but the website won't allow you to do it, so now they're just bleeding my bank account and ignoring my messages.

6 April 2022
Unprompted review
Rated 1 out of 5 stars

Beatport is a joke

Beatport is a joke, seriously, get your music elsewhere. Unfriendly interface and loads of features that could be improved over the years but haven’t been. My biggest issue is that it literally crashes my browser. It happened to me before but for some reason I decided to buy off them again. 21 tracks, selecting „download all” and guess what, 21 windows starting to pop up on me, instead of one folder, had to click each and everyone of them whilst other kept showing and after everything was completed I couldn't do anything with my computer, just had to hard reset it. Couldn’t close the browser, couldnt restart it normally, again! What an absolute joke.

11 March 2022
Unprompted review

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