Beanz Reviews 700

Got the wrong order. Contacted support team that initiated a ticket and resolved it by sending me the correct choice of coffees. I look forward to taste the coffee once I receive it but satisfied with the team handling this issue on the incorrect order delivered initially.

I called customer services, the wait time keep increase so opted for call return. Very helpful service and problem solved

The holiday period and reduced staffing levels are not my responsibility. As a paying subscriber, I expect deliveries to occur on time. Your business has clear visibility of subscriber demand, and staffing levels should be adjusted accordingly to ensure continuity of service. That is the fundamental purpose of a subscription model. Advising that delays are acceptable due to the holiday period is unacceptable.

I wasn’t happy with the barista’s choice beans…although coffee beans were freshly roasted, smelled amazing but the espresso shots tasted too sour. When I voiced my concern over almost 2lbs of unused coffee, the customer service took action and replaced beans from roaster of my choice. Wow. I’m so touched to know that Beanz.com cares and they really want us to have excellent coffee experience. Now I can subscribe from them with confidence. Thanks again for your great customer support.

Excellent service, quick to respond to and resolve questions. Thank you

Thank you for your quick support!

The customer service team dealt with my query promptly and effectively. Great work.

Very respectful and responsive.

Very professional support.
Sorted my issue perfectly.

really helpful and quick in answering my questions

Received an order of beans, however packaging was open not sealed, requested a response from Beanz however after 2 emails nothing has even been resolved. Really disappointed that an Australian Company has NO Customer Service for resolving faulty packaging pr Quality Control on shipments.

Although I ordered dark roasted beans and received light-medium roasted ones, customer service responded very quickly and professionally. They handled the issue positively and offered a replacement, which I really appreciate.

One of my bags was ripped ooen. I think it was an accident caused by careless handly during shipping. I contacted Beanz Customer Servive, and they handled the replacement with the roaster. Love this company.

Couldn't be happier with the Beanz team, great coffee every time, fast and clear communication, my order got lost with royal mail and they replaced it, received it not even a week later. Even asked them to help me decide between two different beans, and asked for it to be a surprise, and they obliged my request. Thank you :))

I received my initial complimentary coffee but never received my first order of my new subscription. No one ever reached out for a few weeks after I asked about it so I had to cancel. I was really looking forward to this coffee club but you failed me as soon as it started. Awful.

Due to an address issue that has to originate with you all, I never get my orders. I was told by customer service to quit ordering from you.

Quick response and great effort to sort out my issue.

Easy to order or change order. No issues with delivery.

I asked that stop sending my auto shipment of beans what did I receive anouther shipment of beans. They emailed again this time with instuctions on how to cancel the subscription