Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Hello, I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went... See more
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Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the ma... See more
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I've heard great things about Beach Camera's customer service for quite a while, but I've never had occasion to reach out to them despite my first purchase with Beach Camera being over 15 years ago.... See more
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4.7
Excellent
3K reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Awesome support
Quick & courteous action in resolving my issue.
Rizalyn and Rizza Mae Were just great.
19 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for your kind words! We’re thrilled to hear that Rizalyn and Rizza Mae provided quick and courteous support to resolve your issue. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
Very impressed and satisfied with the…
Very impressed and satisfied with the service I received. TV dropped in price a couple days after I made my purchase, but Christine Gail, and Rizalyn, they made sure I received a partial refund for this and without any pain on my end. This is how you keep a customer, well done.
15 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for sharing your experience! We’re delighted to hear that Christine Gail and Rizalyn were able to assist you quickly and ensure you received your price adjustment with ease. Providing fair and hassle-free service is always our goal, and we’re so glad you felt well taken care of.
We truly appreciate your kind words and your continued trust in Beach Trading Company — thank you for being a valued customer!
Stay safe, they said.
I'm just waiting for an item to be delivered to a return place, so I can get my refund, but I have to wait and Rizza Mae and Lariza both have helped me to not worry about it, they asked for the UPS tracking number and found that the item is still en route, so no need to worry... And they have kind words, so, it's nice to do business with a company who has such professional, yet personable people! Thank you both, Rizza Mae and Lariza!
10 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for your thoughtful review! We’re glad to hear that Rizza Mae and Lariza were able to provide reassurance and keep you updated while your return is in transit. Our team always strives to offer both professionalism and genuine care, so it’s wonderful to know that came through in your experience.
We truly appreciate your patience and kind words — and we look forward to serving you again in the future!
Huge thank you!
I ordered an air fryer and during shipping it was ruined. I reached out to this company and told them what happened and they resolved the issue immediately without hesitation. I was so thankful, as this was a housewarming gift for my daughter. I will definitely be buying their products more often. Great customer service is hard to find these days but they nailed it! Thank you to Beach Camera and especially Ms. Christine Gail who was especially helpful during all of this!!
10 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear that Christine Gail was able to assist you quickly and ensure everything was resolved without hassle — especially for such a meaningful gift. We’re so glad we could help make things right and truly appreciate your kind words about our customer service.
Your support means a lot to us, and we look forward to serving you again in the future. Wishing your daughter all the best in her new home!
Yanill T.
Yanill was so kind and gracious with offering a refund. I was hesitant at first, but eventually agreed it was best. I look forward to future purchases!
5 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for your thoughtful review! We’re delighted to hear that Yanill provided such kind and understanding service, and that you felt confident with the resolution. We truly appreciate your trust and look forward to serving you again in the future!
Reply from Beach Camera
Hello,
Thank you for your review! We’re glad to hear you were pleased with our quick service and competitive pricing. Your satisfaction means a lot to us, and we appreciate you choosing Beach Trading Company!
Great experience talking to you RIZZA…
Thank you so much. Great experience talking to you RIZZA MAE, YANILL and RIZALYN
3 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Rizza Mae, Yanill, and Rizalyn. Our team always strives to provide friendly and helpful service, and it’s wonderful to know they made a positive impression.
We truly appreciate your feedback and your support — thank you for choosing Beach Trading Company!
I had a small issue which was taken care of
I had a small issue which was taken care of by Rizalyn. I was going to give 5/5 stars anyways for the device itself but they were helpful with my situation.
1 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your kind review! We’re happy to hear that Rizalyn was able to assist you and ensure your issue was quickly resolved. We truly appreciate your 5-star feedback and your recognition of both the product and our service.
Your satisfaction means a lot to us — please don’t hesitate to reach out if there’s ever anything else we can do for you!
If you have problems, call don't email!
Edit: after seeing thing review, CS called me and arranged return shipping. I'm satisfied with the outcome. The merchant should update their email CS (seems like the emails I sent weren't getting forwarded to anyone) but that's somewhat excusable for an independent retailer. So if you have issues, call them instead of emailing!
Beach Camera sold me a defective TV. It came defective, missing HDMI ports. Contacted Beach Camera to make a return or exchange, but no reply for 3 weeks - just automated AI chatbots from Zendesk.
Disputed transaction with PayPal, that got Beach Camera to reply. Now Beach Camera wants me to pay for return shipping on a defective product that they sold me. That's plainly ridiculous, I'm not changing my mind on the purchase, Beach Camera shipped me a defective item and they're making me pay for it?
31 August 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for updating your review and for giving us the opportunity to resolve this matter. We’re very sorry for the inconvenience you experienced and appreciate your patience while our team worked to arrange the return shipping and refund.
We completely understand how frustrating it must have been to deal with a defective item and communication delays. Your feedback about our email system is extremely helpful — we’re already reviewing our internal processes to ensure messages are routed more efficiently so this doesn’t happen again.
We’re glad that our customer service team was able to make things right in the end, and we truly appreciate your understanding and willingness to share your experience so openly.
Great customer service, quick refund, late delivery
When ordering the product it said it would be delivered by Thursday at the latest, but Sunday came and it still hadn't even shipped. I needed it by Tuesday at the latest so I reached out and was greeted with quick friendly help to cancel my order and get a refund. Thank you Rizza Mae and Julie.
29 October 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for taking the time to share your experience! We’re glad to hear that Rizza Mae and Julie were able to assist you quickly and ensure your refund was processed without any hassle. We do apologize for the delay in shipping — that’s not the experience we want for our customers, and we truly appreciate your patience and understanding.
Your feedback helps us improve, and we’re grateful for the opportunity to make things right. We hope to serve you again in the future under better circumstances!
Happy with the process and help
After working with BuyDig it was determined that the product was defective. Instead of returning the product Rizza Mae and Judith decided it should be disabled and disposed of, saving me money. My money was quickly refunded to my credit card account. I am happy with the outcome and applaud their efforts.
28 October 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for sharing your experience! We’re happy to hear that Rizza Mae and Judith were able to assist you promptly and ensure everything was resolved smoothly. Our team always strives to make the process as easy and stress-free as possible, and it’s great to know you’re satisfied with the outcome.
We truly appreciate your kind words and your trust in us. If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Absolutely excellent customer service! Thank you Reynold!
Absolutely excellent customer service! Reynold (customer service rep) has been extremely patient and understanding.
I have been shopping for electronics with BuyDig/Beach Camera since COVID. You just can't beat their prices. However, this time around I had an issue with a TV and they stepped-in and worked with me and the manufacturer to solve my problem.
Reynold would follow up with me regularly and greatly helped me when the manufacturer could not make a decision and took forever to respond.
Extremely grateful to Reynold and BuyDig/Beach Camera for helping me.
24 October 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your thoughtful and detailed review! We’re truly grateful for your continued trust in BuyDig/Beach Camera and are delighted to hear about your positive experience with Reynold. It’s wonderful to know that his patience, communication, and persistence helped resolve your TV issue and made a challenging situation much easier.
Providing attentive and reliable support is something we take great pride in, and your kind words mean a lot to our entire team. We’ll be sure to share your appreciation with Reynold — he’ll be thrilled to know his efforts made such an impact.
Thank you again for your loyalty and for choosing Beach Trading Company. We look forward to serving you for many more years to come!
Reynold assisted beyond the standard.
23 October 2025
Unprompted review
Reply from Beach Camera
Thank you for your kind feedback! We’re delighted to hear that Reynold went above and beyond to assist you. We’ll be sure to share your appreciation with him — he’ll be so glad to know his efforts made a difference.
Excellent customer service
Our purchase wasn’t as expected, but the customer service was excellent. They treated me well and responded quickly. My issue was resolved easily. Rizalyn And several others helped me and were great. Thanks!!
23 October 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your thoughtful review! We’re sorry to hear that your purchase wasn’t exactly as expected, but we’re very glad that Rizalyn and our team were able to assist you promptly and resolve the issue with care. Providing excellent service and ensuring our customers are treated well is always our top priority.
We truly appreciate your patience and kind words — thank you for giving us the opportunity to make things right!
Professional Customer Support
I approached the customer service support for an issue receiving the wrong color. I got a quick response from Rizalyn and Lariza. Both of them were very polite and professional. They were able to handle the issue and expressed their extreme support to work with me to resolve this issue. I am satisfied with the solution they offered and I am thankful to have a great customer service that handle the customer issues with respect and care.
22 October 2025
Unprompted review
Reply from Beach Camera
Thank you so much for sharing your experience! We’re sorry to hear about the mix-up with the color, but we’re delighted that Rizalyn and Lariza were able to assist you quickly and professionally. It’s wonderful to know their care and dedication helped resolve the issue to your satisfaction.
Providing respectful, responsive, and effective support is something we take great pride in, and we truly appreciate your kind words. Thank you for choosing Beach Trading Company — we’re grateful for the opportunity to serve you!
Wonderful Customer Service!
Had a damaged product that was delivered. They went above and beyond to remedy the issue. Will be buying from them again!
22 October 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your kind review! We’re truly sorry that your product arrived damaged, but we’re very glad our team was able to make things right and ensure you were taken care of. Providing exceptional service and quick resolutions is always our goal.
We really appreciate your trust and are thrilled to know you’ll be shopping with us again — thank you for choosing Beach Trading Company!
Excellent service
My tv arrived early and was in perfect condition. Customer service is also excellent I spoke with “ Rizalyn A.” who helped me with a few questions. Happy with my purchase/experience through them would recommend.
16 October 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your wonderful review! We’re delighted to hear that your TV arrived early and in perfect condition, and that Rizalyn A. provided excellent assistance with your questions. It’s great to know you’re happy with your purchase and overall experience.
We truly appreciate your recommendation and your trust in Beach Trading Company — we look forward to serving you again in the future!
I had a frustrating TV issue that I…
I had a frustrating TV issue that I wasn’t sure would get resolved, but thanks to the incredible support from Rizza Mae, Judith, and Lariza, everything was handled smoothly and professionally. Each of them showed genuine care, patience, and expertise throughout the process. They kept me informed, followed up promptly, and made sure every detail was addressed. It’s rare to find a team so committed to customer satisfaction—these three absolutely delivered. Huge thanks for turning a headache into a great experience!
21 October 2025
Unprompted review
Reply from Beach Camera
Thank you so much for taking the time to share your wonderful experience! We’re truly sorry to hear about the initial frustration with your TV, but we’re thrilled that Rizza Mae, Judith, and Lariza were able to turn things around with their care, professionalism, and dedication. Our team strives to provide exactly this kind of attentive and thorough service, and it’s incredibly rewarding to know their efforts made such a positive impact.
We’ll be sure to share your kind words with all three of them — they’ll be so happy to know they made a difference. Thank you for choosing Beach Trading Company and for recognizing our team’s commitment to customer satisfaction!
Reply from Beach Camera
Thank you so much for your feedback! We’re happy to hear that Rizalyn A. was able to assist you and provide great support. We’ll be sure to share your kind words with her — she’ll really appreciate it!
Rizalyn A did an amazing job to help me…
Rizalyn A did an amazing job to help me handle my problem regarding order from Amazon, I’m 120% satisfied and very graceful I can get the help, thank you!!
19 October 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your wonderful feedback! We’re thrilled to hear that Rizalyn A. went above and beyond to help resolve your issue and that you’re completely satisfied with the support you received. Your appreciation means a lot to us, and we’ll be sure to share your kind words with Rizalyn.
We truly value your trust in Beach Trading Company and look forward to serving you again in the future!
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