An easy experience to find in hat I wanted, and love my T-shirts and swim shorts that I ordered. Really good quality and shape. Delivery was on time with lots of updates too. I’ll be a returning shopp... See more
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The green focus baseball cap is my 4th purchase from BDXY and I have yet to be disappointed. I also have the navy focus baseball cap, the Rigger BDXY Navy sweatshirt and the Best Boy Hoodie in Green.... See more
Company replied
Bought swim briefs & cap for a holiday in January so not properly worn yet but from initial try on all good. Swim briefs felt slightly loose up front, but its the UK in December, might be different w... See more
Company replied
Product quality is amazing, customer service were really helpful although needed a bit of a prompt. Sent an item back due to faulty stitching and had to pay the return fee even though this wasn’t my f... See more
Company details
Written by the company
Founded by actor Luke Evans in partnership with Fran Tomas (architect and project manager) and Christopher Brown (stylist and creative consultant). BDXY is an apparel and lifestyle brand with a strong focus on classic style with a contemporary twist.
Contact info
United Kingdom
- www.bdxystudio.com
4.8
Excellent
53 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great product design
Great product design, great options. The material is a bit thin and doesn’t feel of the best quality to meet the Price Point.
18 April 2024
Unprompted review
High quality
I bought a tshirt and a cap.
The tshirt is a great fit with a fall that doesn't stand off the body, its material also has a nice softness to it.
The cap fits well, has a consistent colour and it was nice to learn that it's made from 100% recycled materials.
It's obvious to me that they're putting a lot of care into the design and material choices.
29 February 2024
Unprompted review
dishonest or incompetent or both........AVOID
Absolutely shocking customer service - ordered the wrong size t-shirt and noticed as soon as I hit complete order. BDXY refused to change the order and dispatched the goods and made me do a return which took forever due to their poor technology. Now they then say they have not received the return. No they are "looking into it". This company is either dishonest or incompetent or both. So far I have hours trying to sort this out - what a waste of time.
18 April 2024
Unprompted review
Reply from BDXY
Hi Philip,
I'm really sorry to hear that you have experienced issues with your order. I can assure you this is certainly not the type of service we want to provide.
I have passed your information over to our Customer Relations team, they will be in touch today to resolve any outstanding issues you may have.
Your feedback is important to us as it helps us to identify faults to ensure we can improve and provide quality service moving forward.
Thank you,
Jordan
Awful customer service
Awful customer service - no idea how to return an item, all links don’t work including the live chat. No comprehensive way to figure out how to do it. System doesn’t work and no phone number to get in contact. DO NOT ORDER FROM THIS WEBSITE
2 April 2024
Unprompted review
Reply from BDXY
Hello Ruth,
Thanks for taking the time to leave a review regarding your recent experience when ordering from BDXY.
I'm really sorry to hear that you have experienced difficulties when attempting to return your order.
Customer experience is extremely important to us and we strive to ensure that our customers have a seamless journey throughout, unfortunately this wasn't the case for you.
We've been able to identify and resolve the error with your return which is why your feedback is so appreciated and valuable to us.
I requested for one of our customer relations managers to call you earlier today to resolve any outstanding concerns which I believe has happened already, they will follow up again in a few days to ensure completed.
If you do have any further questions please do not hesitate to get in touch.
Many thanks,
Jordan
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