BB Wheels Reviews 692

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that representatives are helpful, quick to respond, and proactive in resolving issues. Many appreciate the fast and efficient delivery service, with items often arriving sooner than expected. People are generally satisfied with the overall ordering process, finding it straightforward and easy to use. However, some people were dissatisfied with the product quality, citing issues like receiving old or damaged tires and wheels with cosmetic flaws. A few customers also experienced problems with incorrect orders or products that did not fit as expected. The minority of people were dissatisfied with the customer service in these situations, mentioning unhelpful responses or difficulties with returns and warranty claims.

What people talk about most

Product

Consumers find product quality and ordering experiences to be ambiguous. While some reviewers praise the... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive experiences,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers are satisfied with the speed and... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised the sharp, high-quality wheels... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy... See more

Company replied

Rated 5 out of 5 stars

I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have al... See more

Company replied

Rated 5 out of 5 stars

Not only do I like my tires, but even after Fed ex lost one of them BB wheels helped me out and replaced the missing one and is currently on its way to me. Top notch customer service and quick to resp... See more

Company replied


Company details

  1. Tire Shop
  2. Auto Parts Store
  3. Car Accessories Store
  4. Truck Accessories Store
  5. Wheel Store

Written by the company

BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.


Contact info

4.1

Great

TrustScore 4 out of 5

692 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Andy was on point

Andy was on point. He knew exactly what I wanted. He knew my vehicle and recommended the right products. He returned my calls and answered all my questions with patience and total respect. This is a family owned but professionalism is by far a hole in one.

29 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Jeffrey,
We are so happy to hear you had such a good experience with Andy and that we were able to assist you in creating what you were looking for.
Thank you,
BB Wheels

Rated 5 out of 5 stars

It was quick and easy to find what i…

It was quick and easy to find what i wanted and the payment processing was easy

3 March 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Mario,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us.
Thank you,
BB Wheels

Rated 4 out of 5 stars

Received the wrong tires

I ordered crosswind 265/70 r17 At tires (4) $139.78 each.
After receiving them from FedEx I noticed the tires are the wrong brand but the right size, I received Travelstar Ecopath AT SUV tires. Kind of itching my head about that one how am I supposed to put the little tiny tires on my big Chevy Silverado? Good question huh.

I will admit it only took 2 days to receive my new "wrong" tires to get here. They shipped from Kalamazoo Michigan to Iowa.

25 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Jamison,
Thank you for bringing this to our attention. Please reach out to our team if you see there is a mistake made.
Thank you,
BB Wheels

Rated 5 out of 5 stars

Good customer service

Good customer service, good communication, they let me know every step of the way when my order would be here, actually got here a little earlier then expected, came in nice packaging, everything I expected was done on there end in a timely manor, definitely would recomend them to anyone and definitely would do buisnes with them again. Very satisfied and happy with how they run there ship. I didn’t want to write a review until I got my stuff and confirmed the fitting, so this is my honest opinion afterwards, get your wheels from here!

28 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Alex,
We sincerely appreciate your business and your valuable feedback. We’re humbled by your support and look forward to being your preferred choice.
Thank you,
BB Wheels

Rated 5 out of 5 stars

The purchase was simple with good…

The purchase was simple with good pricing. Shipping of the product is prompt.

28 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Chuck,
Thank you very much for taking the time to leave us a review, it is very much appreciated by us.
Thank you,
BB Wheels

Rated 5 out of 5 stars

Order my rims less then a week ago 24”…

Order my rims less then a week ago 24” massiv rims and they already here all came in perfect new shape box little beat up but no damage to rims Nate from sales was perfect helping me out thanks again boss

13 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Mikey,
We are grateful that you took the time to leave us a review. Nate will greatly appreciate the kind words as well!
Thank you,
BB Wheels

Rated 5 out of 5 stars

Hello

Hello, greetings from Salem, Oregon, all the wheels they sell at their facilities are very cool. I would like them to promote me with some tires to be more of a promotion... but in short, they are an entrepreneurial company and I am looking forward to the product I ordered from them.

9 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Hi,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thank you,
BB Wheels

Rated 5 out of 5 stars

Love this site!

8 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Cody,
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Thank you,
BB Wheels

Rated 5 out of 5 stars

We called about a different rim

We called about a different rim, but the person we talked to helped us find a better, much nicer, and much more in the realm of what we were looking for. The ones we called about, well we just kind of settled on. The rims that were suggested are cheaper than the ones we looked at. So it ended up as a win, win for us. He was super sweet and really knew his inventory. Having a dually really just made things difficult to find quality rims. With BB Wheels, and a great salesman made our purchase easy. Thank you BB Wheels.

7 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Eric,
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations.
Thank you,
BB Wheels

Rated 5 out of 5 stars

Just purchased 2nd set of tires

Just purchased 2nd set of tires, very easy to find what you want on this site.

6 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Douglas,
We greatly appreciate your loyalty to us and thank you for sharing your experience with us!
Thank you,
BB Wheels

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate. So was the chat and visualizer was very helpful

1 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Jason,
Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company.
Thank you,
BB Wheels

Rated 5 out of 5 stars

Helpful customer service …

The customer service was great as they contacted me to ensure I recieved a good fitment on my car and provided me a variety of options in order to help improve my experience.

6 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Michael,
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.
Thank you,
BB Wheels

Rated 5 out of 5 stars

This is the 5th wheel or tire purchase…

This is the 5th wheel or tire purchase I’ve made with BB Wheels, always good service, good prices, good quality & usually arrives quickly 👊🏻

5 February 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Chicken,
We truly appreciate your continuous support and trust in us.
Thank you,
BB Wheels

Rated 5 out of 5 stars

Definitely satisfied customer

Ordering was very easy with the website. The customer service representative was very helpful. I received a phone call to ask me about my order. While talking to the guy he informed me that some of the parts that I thought I needed in fact, I didn’t. So he helped me cancel my order and reorder the correct product for my cars. Definitely will continue to use!!

29 January 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Matthew,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us.
Thank you,
BB Wheels

Rated 4 out of 5 stars

Great Customer Service

Great customer service with my first time ordering. Best sale on tires.

30 January 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

John,
Thank you very much for taking the time to leave us a review, it is very much appreciated by us.
Thank you,
BB Wheels

Rated 5 out of 5 stars

Very professional.

I wanted to make a change and the representative was patient and very helpful.

30 January 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Lance,
We are very happy to hear that your experience with us was an amazing one!
Thank you,
BB Wheels

Rated 5 out of 5 stars

super fast shipping

super fast shipping, and exactly what I ordered with no drama.

19 January 2024
Unprompted review
BB Wheels logo

Reply from BB Wheels

Marcus,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
Thank you,
BB Wheels

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