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Review summary

Created with AI, based on recent reviews

Evaluating 431 reviews, most reviewers were let down by their experience overall. Consumers frequently complain about increasingly expensive subscription costs and rising license fees that simply do not match the poor quality of programming provided to the public. Many individuals also encounter frustrating technical issues and annoying obstacles when trying to access online streaming media, mobile apps, and official websites. Some reviewers were surprisingly satisfied with specific quality dramas and found certain television presenters to be genuinely fantastic, respectful, and engaging. Some people also felt that the remarkably wide range of available programming successfully offered great balance and made the overall subscription cost worthwhile.

What people talk about most

Staff

Customers had negative experiences with staff, frequently complaining about poor presentation,... See more

Service

People report negative experiences with service, expressing frustration over what they describe as... See more

Product

Clients share negative opinions on product, describing programming and content as outdated, uninspiring, and... See more

Website

Consumers find website to be negative, highlighting a strong consensus on various site issues. Reviewers... See more

Price

Reviewers mention negative feedback about price, frequently describing the annual licence fee as poor value... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We have just had to get a new freesat box - annoying and expensive in itself. It promised an app but for some reason that has been terminated. Instead we have to use the remote to enter a password w... See more

Rated 1 out of 5 stars

£170 TV licence in the UK. I'm on holiday in Majorca and I'm now expected to pay an annual subscription fee in US dollars. Just to read the news on the BBC'S website. Absolute rip off.

Rated 1 out of 5 stars

Unable to watch the cup final live and a recording failed, I waited up until after midnight to see the highlights. I avoided watching tv and on line, to avoid learning the result. I turned on the BBC... See more

Rated 1 out of 5 stars

Bbc nbreakfast is fine with the news readers and their all lovely EXCEPT NAGA MANCHETTY WHY IS SHE BACK on thought she was leaving. That completely ruins the news with her nasty sarcastic attitude. It... See more


1.3

Bad

TrustScore 1.5 out of 5

9K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

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1.3

All reviews

(9,420)

413 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Homophobic

Homophobic. Shame on you for cancelling I kissed a girl and I kissed a boy. Cancelling my licence.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Not representative of the people

Try to change all you want

I ain't paying, I'd be homeless before I pay for your trash service

I ain't paid since 2010

I watch nothing but YouTube and DVDs/Blu-ray's

I don't even listen to the radio

It's time you go fund yourself

Your outdated and unwanted

12 March 2026
Unprompted review
Rated 1 out of 5 stars

The BBC1 breakfast news today re the…

The BBC1 breakfast news today re the price of fuel , it was said on the news that desiel was £1.50 per /ltr
I have just come down the A303 and all garages were charging over £1.60 per/ltr , get with it BBC one can see way you guys creep up to the goverment ,

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Wrong translation on purpose

They translate English to Persian incorrectly and on purpose. Adding or subtracting words on purpose. They have not learnt from the Trump fiasco. They most definitely do it for other languages too

4 March 2026
Unprompted review
Rated 1 out of 5 stars

You are a disgrace

well done yet again BBC. I wonder how many more thousands of F1 fans you hacked off this time by announcing the result of the Australian race (the very First of the season too) before it was even aired on C4. It is this kind of recklessness that got you into big bother with Trump and bother that will cost the Tax payer dear. You are a disgrace!

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Totally corrupt and 'owned.' Can…

Totally corrupt and 'owned.' Can someone please begin drafting legal proceedings to bring down the BBC and the license fee for downright deception and not reporting impartially? Let's roll the lying,corrupt and incompetent media now!

5 March 2026
Unprompted review
Rated 1 out of 5 stars

We never use BBC but now forced to pay.

We never use BBC.
Sick to death of having to report no licence every year. No other company does this in the modern world. Netflix, prime, sky, bt just to name a few dont go asking me to report to them every year a no subscription needed.

Along with this I get threatening letters about the use of the bbc services... I know.. I dont care... I havnt used the bbc at all. I stream because its better content and you pay for what you are using.

A freind stayed for a few weeks and logged into his bbc iplayer and now I have recieved another letter about using their services. He has a licence at his address. Why can he not use it when he is here.

My wife suffers with servere anxiety and cannot deal with it and has demanded that I get a licence to settle her... im furious that a company can push with letters like this and put someone in such a position that I actually have to pay for somthing I don't use due to their approach and threats.... move into the modern world and do a subscription method will you. Then you can stop wasting your time with the letters and probably make the correct money for the crap content you have. Stop abusing the 1960's law you have to force people to pay for crap

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Even one star is too much for this…

Even one star is too much for this prejudiced, biased news outlet. Their headlines in the present war situation makes a mockery of the real situation. This is not serious journalism but one that just wants to put down the middle eastern countries in spite of the amazing ways the leadership is handling the situation. Shame on you, BBC! Time to shut shop.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

How about being a neutral/fair party…

How about being a neutral/fair party for the whole world? Why not be honest about Israels attacks on all it's neighbouring countries and it's genocide on Palestine? But they happily share facts about Russias attacks about Ukraine, and try to make Israel look like the victims? It's absolutely disgusting, bbc news is unfair, evil ,absolutely racist and disgusting.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BOTHER SENDING A COMPLAINT FORM…

DO NOT BOTHER SENDING A COMPLAINT FORM IN ON WEBSITE ABOUT THEM REPORTING EXACT SAME STORY ON ALL OF THEIR CHANNELS AT SAME TIME !
AS THEY DO NOT CARE ABOUT REMOVING PROGRAMS LICENSE FEE PAYERS LIKE TO WATCH ?
THEY SEND YOU A REPLY TO SAY GO AWAY !!

27 February 2026
Unprompted review
Rated 1 out of 5 stars

The BBC is not fit for purpose

The BBC is not fit for purpose, unprofessional and a disgrace and have gone viral for their BAFTA awards that contained a racial slur they did not edit out, even though they had been warned to do so. They managed to edit other swear words and political statements but not the offensive racial slurs. The BBC are scandal ridden, learn no lessons and then move on to the next scandal. They must take full responsibility and sack all those who created this latest scandal. Apologies is not enough. They must go bust with more legal lawsuits for millions! The BBC must remember they are funded by the public and will have to find another way to fund themselves from 31 Dec 2027. With the continuous dwindling viewing figures and their inability to treat the communities they serve equally and their scandals they days are numbered!

26 February 2026
Unprompted review
Rated 1 out of 5 stars

BBC- STOP GIVING ORGANISATIONS THE AUTOMATIC RIGHT TO PROVIDE A STATEMENT

BBC Broadcasting House

London

BBC News/Breakfast Stop giving organisations 'the right of reply' via an unchallenged statement

1050910642

Watching the mother featured on the 'based on a true story' drama "Dirty Business" explain her double tragedy losing her daughter to an E. Coli infection (from a beach), and then lose her husband by suicide.....
At the end of what the mother said, including the catharsis obtained regarding her husband's suicide by watching the drama.... the BBC Breakfast presenters cut to a prepared statement from the water authority concerned.
The water authority statement
a) Made no reference to the tragedy of the child's death..
b) Made no apology to the mother for the grief she has endured
c) Solely concentrated on statements that would exonerate the water authority

Sorry I am shouting but....

THIS WAS AN ABSOLUTELY DISGUSTING MOMENT -
TOTAL DISRESPECT FOR THE MOTHER-
DEVOID OF ANY EMPATHY FOR WHAT SHE HAD BEEN THROUGH
TOTALLY INAPPROPRIATE

Please stop giving any organisation the 'right' to produce a statement in which they put forward comments that HAVE NOT BEEN INDEPENDENTLY TESTED & SCRUTINISED FOR TRUTH.

If any organisation wishes to 'rebut' any comment/statement/VT in which their actions/operations are being challenged they should
a) Put forward - either in person or VT - a named person who will be making a statement and will remain contactable afterwards
b) Agree to submit evidence that could be independently verified rather than simply accepted as fact.

STOP GIVING ORGANISATIONS THE AUTOMATIC RIGHT TO PROVIDE A STATEMENT

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Overpriced and overrated

They whacked up the licence fee simply because they could. Just to keep over-paying their presenters and to fund a soap opera that's not essential viewing. In 2026, the country is facing a cost of living crisis; people should not be forced to subscribe to a £15pm TV service. People think the UK is in the free world but the state enforcing the funding of the BBC says all you need to know.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Crap

Useless! We have just wasted 30 mins trying to sign into iPlayer on the tv and using a QR code and none of them work. Don’t know why I bother paying the licence fee.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Bullying and harassment of a company

Bullying and harassment of a company, trying to bully you into paying there to licence!

You haven’t got to, they are a scamming and peado company, and we the people are not contributing to your disgusting policies and agenda.

Reform will come in and wipe the bbc away they should be a subscription not bully and harassing there customers.

19 February 2026
Unprompted review

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