Brilliant customer service
Bought a Rhino greenhouse supplied with two heavy triple vents and four Bayliss XL autovents to lift them. This model of autovent is a lightweight and cheap product with plastic parts, more suited to lifting a single lightweight vent with polycarbonate rather than a triple vent with heavy tempered glass, particularly in the current very high temperatures. Within a week two of the four autovents had failed in the plastic adjuster block. The choice of the XL model seems to be a cost saving choice by Rhino that misfired, something I believe they are addressing for future customers.
Bayliss were fantastic and resolved my problem by supplying four of the much heavier duty all-metal Bayliss Mk 7’s This model looks indestructible and is really well engineered. Amazing customer service from a company that cares about its customers and its reputation. Just a shame that Rhino couldn’t have owned the problem themselves and dealt with it.







