That my bike was allowed in shop! Which is Important because my walking is getting really bad, and without it my life would be unpleasant. The People are really nice unfortunately I am Autistic an... See more
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See what reviewers are saying
A good listener and provided advice that helped me decide on my future options
Very thorough sight test with full discussion of my lifestyle and hobbies. Reassurance of OCT scans referred to earlier scans on record showing minimal retinal changes etc. Selection of frame, lens... See more
The ambience is very good and the staff excellent with a wealth of knowledge would highly recommend
Company details
About Bayfields Opticians & Audiologists - Chester
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
31 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom
- 01244 315112
Comprehensive eye tests
4.4
Excellent
25 reviews
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A good listener and provided advice…
A good listener and provided advice that helped me decide on my future options
24 April 2026
Very thorough sight test with full…
Very thorough sight test with full discussion of my lifestyle and hobbies.
Reassurance of OCT scans referred to earlier scans on record showing minimal retinal changes etc.
Selection of frame, lens and subsequent fitting was unhurried and helpful.
13 February 2026
a very comfortable experience
The ambience is very good and the staff excellent with a wealth of knowledge would highly recommend
3 February 2026
Fabulously Professional
The team were just wonderful, caring, professional. Fabulous!
2 February 2026
My first experience with the…
My first experience with the audiologists department and it went well during my 15minutes. I am coming back for further exploration advice.
2 February 2026
Great service
Having visited Bayfields for a number of years, I have always found the staff to be friendly, polite and professional. I can only praise the service that they provide.
22 January 2026
Great experience
Fantastic advice and support from the team. Especially Philip the consultant
22 January 2026
That they were willing to allow my Bicycle in the shop whilst i was ordering Glasses and hearing Aid.
That my bike was allowed in shop!
Which is Important because my walking is getting really bad, and without it my life would be unpleasant.
The People are really nice unfortunately I am Autistic and struggle to remember there names..
This review includes all members of Staff since August 24 through to present
11 December 2025
Professional approach and friendly
16 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Forgetting the human element
For the third year in a row, incorrect glasses have been ordered for my autistic son, who has Irlen Syndrome. At every appointment we clearly explain his needs, provide documentation, and have the optician sign the form confirming the correct lenses. We also explain that his lenses must be sent to the Irlen Institute in California for tinting.
Despite this, the wrong lenses have again been ordered and cannot be tinted. As a result, my son continues to suffer from migraines and visual difficulties while waiting for the correct lenses. Replacements from the U.S. will cost us an additional £150.
Bayfields’ response has been disappointing: no apology, no offer to share costs, and no refund for the incorrect lenses until we return them—even though they acknowledge the mistake. This process will leave my son without glasses for another 5–6 weeks.
Following procedure should not mean ignoring the human impact, especially when the same error has occurred three years in a row. After more than 10 years as loyal customers, we feel we can no longer continue with this optician……
22 November 2025
Unprompted review
Reply from Bayfields Opticians & Audiologists - Chester
Thank you for taking the time to share your experience, and we’re genuinely sorry for the upset this situation has caused you and your son. We fully appreciate how important his lenses are for managing Irlen Syndrome, and how distressing any delay can be.
We’d like to address the situation clearly -
For lenses to be tinted by the Irlen Institute, they must be made without any hard coating. Thinner lenses, such as 1.67 index lenses, are automatically manufactured with a hard coating and unfortunately cannot be produced without one. This means they’re not suitable for tinting, and this is something we have advised during previous orders as well.
When you contacted us, we investigated the order straight away and confirmed that the lenses supplied were 1.67 and therefore came with the mandatory coating. As soon as this was identified, we offered to remake the lenses free of charge in a 1.5 index - the only type that can be produced without a coating and therefore suitable for Irlen tinting. We also confirmed we were happy to provide a refund for the incorrect pair once returned.
We genuinely want to resolve this for you as quickly as possible, and we’re sorry that this has been such a frustrating and emotional experience for you. Our intention has never been to dismiss your concerns, and we sincerely apologise if any of our communication made you feel that way.
You’ve been clients with us for more than 10 years, and we truly value that trust. Please feel free to contact your local Chester practice on 01244 315112 or chester@bayfieldsopticians.com so that we can move forward together amicably.
Overpriced
Overpriced and the service is no better or worse than the high street chain opticians I’ve used for years.
1 April 2025
Reply from Bayfields Opticians & Audiologists - Chester
We appreciate your feedback and are apologise that our service fell short of your expectations. We pride ourselves on thorough appointments with clarity, along with a drink. We hope that you'll give us another chance - we're always here to help.
Very thorough contact lens appointment
Very thorough contact lens appointment. A selection of contact lenses ordered to try.
9 June 2025
Reply from Bayfields Opticians & Audiologists - Chester
We're happy to hear that your contact lens appointment was thorough. We appreciate you letting us know about your experience.
Excellent service and advice
14 May 2025
Reply from Bayfields Opticians & Audiologists - Chester
We appreciate your feedback and are so glad you found our service helpful and informative.
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