Bath & Body Works Reviews 

Placed an order 31st of December and it still hasnt arrive. No response from customer service either. As if today, I have not receive my order yet.

I never received my order. I spent a significant amount. I called customer service and the woman was rude could have cared less. I decided to go to the store with my receipt. The team working acted like children. Could not have a conversation. All I wanted was someone to look into the order. No refund no products. The girl was whispering in the coworkers ear to get my receipt. I walked out frustrated. My granddaughter and I use to love going there. Not anymore. I still haven't gotten my products. What disappointed me the most was the look on my granddaughters face.

If I could give them them a -0 I would. Its hard to get anyone to talk too, them trying to get replacements orders after being sent damaged or tester sprays is ridiculous!. It takes fir ever to receive them and then you either receive the wrong product or it's damaged again!. Then you call back and they tell you the scents are sold out and want to give you the Christmas scents or if you want some else they'll charge you shipping. They went in my account deleted my stuff in my cart messed it up to where I could use my coupon or anything I earned or check out . Customer service said there was nothing they could do cause they were having technical issues!. Now everything I wanted is sold out due to they're mess up!!!. This online /Customer service sucks and needs to be revamped and get actually people who know what they're talking about and doing and that you can understand. I still cant submit an order!!. That lady never should've been in my account messing around.

First time purchasing from B&BW on line and won't do it again. It has taken so long just to ship it out. It should ship out in a day or 2 at most. If I didn't want the things for bday gifts I would cancel the whole thing. Ridiculous placed order on Jan 1st. I placed 3 orders elsewhere and received all of those items already.

I love your products. But they have horrible chemicals in them. I hope for this new year, you can make some of your products “clean”! It is so important that we are putting clean products on our skin, on our bodies and in the air that we breathe. And most of your products have horrible toxins in them. Please look into this and make your products safer for our families.

I ordered items on nov 21, 2025 and have still not received my items. Have made multiple calls to bath and body works. Have been refused supervisors.

Issue is with product itself. I went in store to look around and I got blue butterfly matching car scent holder and wallflower plug. My issue is with the wallflower plug turned out to be a night light with no way to turn it off. The light was so bright it basically lit up my entire 12x14 room. I kept on waking up in the middle of the night to the point of going online to try to find resolution. What I found has basically nothing on how to turn the light function off unless I unplug it at nights. Thank you for listening to my midnight Ted talk that was written less than 24 hours of owning the product.

This place is trash i bought gift cards this year and they didnt even work…. So embarrassing. Im pissed and wasted my money

Sue (Store Manager) at the Dayville, CT, store was very helpful & friendly. She made our visit in Killingly Commons very welcoming. She was a pleasure to be around. 🌟🌟🌟🌟🌟
Thank you for opening at store so close to me.
I love Bath and Body Works!
Tracy D.
Dec. 2025

My entire family use to swear by shopping for Christmas at Bath and Body but they are just HORRIBLE now. The shipping is horrible, things are just thrown in boxes, they may or may not arrive and damaged items are a 75% probability.
My son placed an order on 8 December, was supposed to arrive WELL before Christmas, nothing, then stated it was running late, now 31 December it has still NOT arrived.
Bath and Body has become a crappy company who at one time was a decent company with decent products. Now however they just have mediocre to poor customer service and sell entirely too many useless products instead of the quality products they once did. Ordering online is a waste of time which will result in numerous issues and a headache trying to get them resolved. Not sure what happened to this company but it has definitely lost our business.

Order arrived late and the bottles were leaking, they didnt even try to package the products well. One body gel was almost empty, it only had aroun 1/8 of liquid... Contacted customer support through chat and the AI kept closing my chat and disconnecting my case.

I wrote them on email about 4 times that i have mistaken the phone number and nothing was done. I wanted to cancel my order but the damn website wouldn’t let me log into my account. Such a horrible management and customer service.

I've been trying since Saturday to place an ordet. Items were in cart until a few minutes ago
Spent numerous hours on hold byt yeti got a text yesterday about Items in the cart. Been a customer for 36 plus years now. Items are gone now

The worse website in the world. I spent 2 hours trying to order items from their after Christmas sale. Every time I tried to order I was told (after checkout not before) that some items were unavailable and my order wasn't processed. I deleted the out of stock items and tried to order again. They tell you when ordering it's in stock but once you place the order some items are out of stock. This could go on and on. I finally gave up. I was trying to reach a $100.00 order for free shipping but couldn't get there. Now I'm on the phone with Customer Service but I think that will be another problem. Never again!!! I was using a gift card however, it was never used so I hope I still have the gift card to use in store. This wasn't the first time I tried to purchase on line with issues. It will be my last time.
Just came back from the store. Bath and Body Works has excellent in store employees. Thanks to them and not the website I was able to get all the products I tried ordering on line.

They always claim things are on sale. After adding items to cart and clicking checkout, they claim my account is incorrect. (I definitely know my password) I then attempt to checkout using PayPal and get informed that the item is out of stock. I'll never understand how they stay in business?!?

Love buying in store pick-up, however their customer service can never assist me with my needs!! I placed an order for in store pick up and some items were cancelled even though it let me add to cart. I contacted customer service because I really wanted my items and they were not able to help ship those items with my discount code or offer me free shipping!! They can only offer one or the other !! Poor Policies

Bath & Body Works NEGATIVE REVIEW
I am born and raised in anchorage alaska I look forward to the semi annual sales one which is right after Christmas and the other is in the spring. Every year I spend aprox 200.00 or more at both. This year at the Christmas sale I am not buying anything . This year the sale right after Christmas was the worse one I can ever remember. The scents that were put on for 4.99 were very weak smelling and the few I liked they did not even have in the sprays . I wondered is bath & body works going out of business or is there not a marketing person that knows what they are doing ?? It seems like that some of the ones that I really liked are gone i.e. Brightest Bloom, Dahlia lots of others. I also remember that there were many other scents that were included in the previous sales. Not just the throw backs that did not sell ? This year they did not include many other scents. Some of the scents they included were not priced at the special annual sale they were marked buy 3 get one free. REALLY ????? This is not an annual sale looks like you are hurting as a business !! If you keep doing this you will be going out of business ! Do not even bother having Annual
Sales would be my suggestion!!!!!! Thanks for your time …. Wondering what is the annual spring sale going to look like…. Hope it’s not a repeat of the Christmas sale!!!!!!! Some suggestions I have are get a new marketing manager or a new manager who is in charge of the annual sales…. They both need to find new jobs elsewhere !!!!!

Horrible horrible website! The app isn't any better. Slow to load practically unusable didn't want to take my credit card told me my email wasn't recognized etc etc. I literally had almost $150 in my car. They can shove it.... I'm completely done with bath and body now after years and years.

It was wrong because it said 75% off everything and that was in fact not true and had to pay over $60 for not so many things. This was very embarrassing and outrageous. Do better im in fact not coming back anymore!.😡

Worst costumer service ever!!!! I spend 3 hours trying to get help I talked with 5 people and any of the could give me a solution that the same company cause because they cancelled my order and they weren’t able to give me back my rewards. Took 5 people to do that I lose 3 hours for the worst costumer service and not even of that a girl called MARY was so disrespectful and rude and she was not able to help me and once that I say that I need to contact with a supervisor she just close our chat help. Worst experience on costumer service even knowing that I work on that. I will never order again in that website. Poor knowledge of the workers because one says something and the next one was saying that they couldn’t help me. They make me lose time and patience because most all the doesn’t even know what they were doing. The only one that help me and took her 5 minutes to do it was Jennifer thanks to her I don’t spend another hour more trying to get help!!! Worst costumer service ever!!!!!