Its a great gym,I normal y go to the one in Lagoh its always clean,has good space and Andrea one of the staff that woks there its so sweet and always makes sure everything is ok,Génesis its other mem... See more
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I’ve been going to the new Basic-Fit in Jerez (Calle de las Ciencias 14, right next to McDonald’s) and I’ve had a really positive experience so far. The gym is very clean and feels like a bra... See more
Basic Fit website only allows you to join a Netherlands club. Despite there being clubs in France it would not recognise any clubs existed in France. Had to go on a long complicated Chat Bot exercise... See more
Company replied
As someone who spends a lot of time lifting and focusing on fitness, I really appreciate the setup and atmosphere at Basic Fit Tarbes. The equipment is solid and the gym is well-maintained. However, w... See more
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Company details
About Basic-Fit
Written by the company
At Basic-Fit, we believe everyone deserves to be fit and feel great. That’s why we make fitness accessible to everyone through our low-cost, high-value solutions, built on smart, scalable technology – so you can work out the way you want. We’re on a mission to help you build fitness habits you’ll love and stick with.
Start making fitness your basic and…
Become a memberContact info
Netherlands
- www.basic-fit.com
4.2
Great
97K reviews
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May use AI-assist with repliesRead more
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Reply from Basic-Fit
Hello 👋
Thank you for sharing your feedback.
We’re really sorry to hear that your experience was so disappointing 😔.
This does not reflect the level of quality and experience we aim to offer at Basic-Fit. We appreciate you taking the time to let us know, as feedback like this helps us identify areas that need improvement.
Team Webcare Basic-Fit
Reply from Basic-Fit
Hi! 😊
Thank you for the 5 stars! 🧡
We hope to see you soon in the gym.💪
Sportive Regards,
Team Basic-Fit
Generally an all rounder gym
Generally an all rounder gym, doesnt generally have all the machines and the price is fine, however i hate being forced into a year contract and the opposite being an expensive cancellable option, for people like me who work out on and off 3 months to half a year its just a splurge.
12 May 2025
Reply from Basic-Fit
Hi Diego! 😊
Thank you for writing the review. 🌟
It is unfortunate to hear that you are not entirely satisfied with the equipment at the location.
We fully understand that high-quality, modern fitness equipment is essential for an enjoyable and effective workout. 🏋️♀️
The selection of specific brands and equipment varies by location. 🏢
We want you to know that we take your feedback about the machines and memberships seriously and will incorporate it into our evaluations. 🧡
With sporting regards,
Rosa, team social Basic-Fit
Veel emails
14 April 2026
Reply from Basic-Fit
Hallo,
Bedankt voor je feedback. We begrijpen dat te veel e-mails als storend kunnen worden ervaren.
Je kunt je e-mailvoorkeuren eenvoudig aanpassen via je accountinstellingen, zodat je alleen de berichten ontvangt die voor jou relevant zijn.
Sportieve groet,
Het Webcare-team van Basic-Fit
He’s is good
14 April 2026
Pretty good service
The equipment and trainers and buildings are great, it's only when you change your subscription from flex to a year contract, and try to download it for proof of purchase for reimbursement from your company, that you get to see the ugly face of the customer support of Basic-Fit. (It's impossible) In the end I managed with as proof a bank statement.
28 November 2025
As a first timer in one of these…
As a first timer in one of these locals, the instructor was very helpful and nice, resolving every problem quickly and easily.
12 April 2026
Not able to sign in to basic fit app…
Not able to sign in to basic fit app after making a payment
11 April 2026
Reply from Basic-Fit
Hi,🧡
Thank you for reaching out and sharing your experience.
I’m sorry to hear that you’re having trouble signing into the Basic-Fit app after making a payment. That must be frustrating.
Please know that we’re here to help. I recommend reaching out to our customer support team directly so they can assist you in resolving this issue as quickly as possible.
Thank you for your patience and understanding.
Best regards,
Team Basic-Fit
Because sometimes i cant change to…
Because sometimes i cant change to english and i have to translate evrything but i understand its Nederlands soo i dont say anything bad just could be faster if all this informatorom come in english but its ok
11 April 2026
Reply from Basic-Fit
Hi,🧡
Thank you for sharing your experience with us.
We understand that it can be frustrating not being able to switch to English easily and having to translate everything. We appreciate your understanding that the information is in Dutch, and we’re sorry for any inconvenience this causes.
Your feedback is valuable, and we will consider ways to improve our communication to make it easier for everyone.
If you have any other questions or suggestions, please feel free to let us know.
Kind regards,
Team Basic-Fit
Excelente servicio
La chica que me ha atendido, Mar, ha dispensado un trato exquisito , y créanme, soy Vicepresidente de Customer Success en una multinacional.
11 April 2026
Very complete and clean gym,
26 June 2025
My Favorite Gym in Tarbes!
As someone who spends a lot of time lifting and focusing on fitness, I really appreciate the setup and atmosphere at Basic Fit Tarbes. The equipment is solid and the gym is well-maintained. However, what truly makes this location stand out is the staff, specifically Asmae at the reception. She is so nice, kind, and always supportive. Having such a welcoming and positive person at the front desk really sets the tone for a great workout. Highly recommended!
10 April 2026
Unprompted review
Reply from Basic-Fit
Hi Charith,🧡
Thank you so much for taking the time to share your kind words. We are thrilled to hear that you appreciate the setup and atmosphere at Basic Fit Tarbes. It's wonderful to know that our equipment and maintenance meet your expectations, but most importantly, that our staff, especially Asmae, has made a positive impact on your experience.
We will be sure to pass along your kind words to Asmae. She will be delighted to hear it. Providing a welcoming and supportive environment is very important to us, and we’re glad it helps you feel motivated and comfortable during your workouts.
Thank you again for your high recommendation. We look forward to continuing to support you on your fitness journey!
Best regards,
Team Basic-Fit
Reply from Basic-Fit
Hi! 😊
Thank you for the 5 stars! 🧡
We hope to see you soon in the gym.💪
Sportive Regards,
Team Basic-Fit
Easy to use.
9 April 2026
Reply from Basic-Fit
Hi! 😊
Thank you for the 5 stars! 🧡
We hope to see you soon in the gym.💪
Sportive Regards,
Team Basic-Fit
Reply from Basic-Fit
Hi! 😊
Thank you for the 5 stars! 🧡
We hope to see you soon in the gym.💪
Sportive Regards,
Team Basic-Fit
Good vibe😎😎😎
30 December 2025
Reply from Basic-Fit
Hi! 😊
Thank you for the 5 stars and the positive words! 🧡
We hope to see you soon in the gym.💪
Sportive Regards,
Team Basic-Fit
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