Really good service! Quick delivery, nice polite women on customer service phone which quickly located the problem and sort it out. Shoes are really good quality and now I am not surprised why they... See more
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I bought a pair of shoes from Base London and I’ve been blown away by the quality. The shoes are incredibly comfortable — perfect for someone like me who works in a corporate environment and comm... See more
Ordered shoes for funeral & paid extra for quick delivery 🚚 shoes never turned up & was told delivered. I was sent screenshot from base London of delivery 🚚 it was a red brick 🧱 my house is pure gr... See more
I bought 4 pairs of shoes recently from Base London. I am satisfied with my purchases. Although my first two pairs purchase was wrong sizes. Then, I contacted them and got a replacement with no extr... See more
Company details
Written by the company
Since 1995 Base London's mission has been to provide top quality footwear for every occasion to guys interested in looking good and living life to the full. We take pride in offering stylish, genuine leather footwear with super fast delivery and free UK returns, and hopefully you can tell from the thousands of 5 star reviews that Base London is a brand you can trust to deliver on its promise.
Contact info
United Kingdom
- www.baselondon.com
Hasn’t replied to negative reviews
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Great service
Highly recommended service;smooth…
Highly recommended service;smooth ordering and payment process along with super quick delivery;what more could you want.Superb!
Quality shoes at good prices
Excellent easy to use web site with plenty of photos.
Great selection of shoes various styles and good designs.
Great price and really fast delivery.
Sent wrong item 10 times
Sent wrong item 10 times
And no customer service they won’t get back to you.
The shoes were just what I was looking…
The shoes were just what I was looking for, they were half price and delivered the next for free. They are very nicely made and very comfortable.
Excellent service
Excellent service, prompt delivery of goods after purchase, and great communication throughout.
Shoes arrived next day and as…
Shoes arrived next day and as described. Excellent value.
This is my 2nd pair of Base London…
This is my 2nd pair of Base London shoes since my first pair needed to be replaced after almost 8 years. I had to order online since they are hard to find in Canada and I could not be more satisfied with my order experience. Easy ordering, prompt shipping and delivery for an international order.
Service was very good as was the price
Service was very good as was the price. Deliver was prompt. Only thing stopping me giving it 5 stars is that there were a few scratch marks on the shoes. A bit of Polish has mostly covered these up. Other than that very happy.
Easy website
Easy website - excellent prices, shoes are great and really quick delivery
I brought these boots for my son
I brought these boots for my son , he is very pleased with Comfortable Stylists and good service
Return Process
Excellent return service, just takes a while for money to return to your account, but helpful online customer service kept me updated.
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