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BARÚ Reviews 

329
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery, noting that orders arrive safely right on time the very next day. Buyers consistently highlight the amazing taste and high quality of the products, especially the delicious hot chocolates and chai lattes. Some people also noted that receiving the items was an extra special experience due to the creative presentation. Reviewers love seeing their names printed directly on the boxes alongside thoughtful personal messages and custom details. Consumers find these unique packaging touches make opening each delivery remarkably fun, engaging, and memorable.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the delicious taste and great... See more

Delivery service

Consumers find delivery service to be an exceptionally positive experience with strong consensus. People... See more

Quality

Clients share positive opinions on quality, consistently praising the delicious taste and excellent products.... See more

Order

Reviewers highlight positive aspects of order, describing the process as very easy and efficient. Customers... See more

Service

Users describe positive interactions with service, highlighting efficient operations and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolate... See more

Company replied

Rated 5 out of 5 stars

I discovered their marshmallows via a sample another company included in their package (clever thinking ☺️). I liked it so much I placed an order immediately. It was delivered very fast (the next d... See more

Company replied

Rated 5 out of 5 stars

I discovered one of their products recently, and I love it! I placed an order not long ago, the delivery was super fast, the packaging was great, and the product is really high quality. I highly recom... See more

Company replied

Rated 5 out of 5 stars

Easy choice on your site. No problems with payment (except that the instructions for payment by ing cardreader are incorrect, but that is so with all the sites and is due to the bank, not to you - an... See more

Company replied


Company details

  1. Tea Store
  2. Chocolate Artisan
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Tea Market Place

About BARÚ

Written by the company

Welcome to Diepenbeek, Belgium, where Gunther & Maarten whip up tasty treats bursting with authentic flavour! ✨ What emerges from their bubbling brains? Only the most wondrous and delicious bites and drinks! Fluffy chocolate marshmallows with delicious toppings, chocolate bars with wonky flavours and decadent hot chocolate & chai.

We want to create our wonderful bites and drinks in the most sustainable way. We focus on socially inclusive and local manufacturing, short supply chains and eco-friendly packaging. With each delicious nibble or sip, you’re supporting positive change! 💚

Visit our webshop or follow us on social media to see new flavours and seasonal specials.

Welcome to the whimsical world of BARÚ!

Written by the company

From our small studio in Diepenbeek, Belgium, we craft lovely lattes & magical marshmallows designed to delight. ✨ What started in the bubbling brains of Gunther & Maarten has grown into a colourful universe of feel-good treats: spiced chai, creamy matcha, cosy pumpkin spice lattes, fluffy chocolate-covered marshmallows & dreamy hot chocolates. 😋 At BARÚ, we're on a mission to spark joy – one bite, one sip, one smile at a time. That’s why we only create what truly wows us. If it doesn’t feel 100% magical, it doesn’t make the cut. We proudly work with local & socially inclusive partners, keep our supply chains short, and pack your treats with care - and conscience. Because sweet moments should also make the world a little sweeter. 🧡 So go ahead, treat yourself. Escape the ordinary. Welcome a moment of wonder.

Contact info

Treat yourself to something sweet! 😋

Delicious chai & matcha, yummy marshmallows and hot chocolates await!

4.7

Excellent

TrustScore 4.5 out of 5

329 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(329)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A surprise present with awesome chocolates

Hello,
after some changes have happened at Baru I can say that I am still a fan of their products.

It takes some time getting used to choosing products on their website because they no longer offer the previous packages. After a telephone conversation with a friendly Baru employee, ordering went quickly.

fter some changes have happened at Baru I can say that I am still a fan of their products.

If I would like to mention one flaw, it would be the text on the card. Our names were written at the bottom of the drawing and were not so good readable. Maybe something to take into account when printing?

16 March 2023
BARÚ logo

Reply from BARÚ

Hi Christel, thanks for taking the time to write a review! We will let our fulfillment partner know to inspect our custom cards closely. Have an amazing day.

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Addictively good

Addictively good! Very fast and neat delivery.

31 January 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Thanks, Hélène! We're happy to hear you're satisfied with our products and service. Have a great day!

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Mouthwatering delicious!!

Mouthwatering delicious chocolate! Trendy and surprising flavours. Absolutely LOVE their Spiced Chai Latte. Great customer service (after an out of stock on one of my ordered items). Recommended for sure!

1 March 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Joeri, so glad to hear you're happy with our treats and service! You indeed caught us while having some troubles with our system. We were very relieved to find you very understanding of the situation. Have a great day!

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

For chocolate lovers with a twist

You gotta love everything about this brand. The fresh design, the hidden messages, the playfull communication... and let's not forget the amazing chocolate treats.
Perfect for chocolate lovers with a twist.

5 April 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Kristien, what a lovely review. Thank you so much! Wishing you an amazing day.

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Top service

Top service ! Tasty chocolate and original combinations. Great customer experience.

4 April 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Facil, thank you for your kind words! We're so glad to hear you enjoyed our products and service. Have an amazing day!

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

We love barú

Best products ever. We love the taste. It is nice that you cannot buy it everywhere. Something special for special days, occasions and always a wonderful present to give!

1 March 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Kirsten, what a nice review! Thank you. We're happy you make our treats a part of those extra-special occasions. Happy gifting!

Sweet greets,
Anne - BARÚ

Rated 4 out of 5 stars

I so much love your treats!

I so much love your treats! But I would give you 5 stars if you could replace the corn syrup with a healthier variant.

4 April 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Timo, thank you for your kind review!

We're using glucose-fructose syrup which is derived fom wheat. No corn syrup in sight. :) I do understand where you're coming from, though. But sometimes you just need to indulge in something sweet!

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

11/10!

Barú is a wonderful company! Its values, people & products are so fantastic. I love how various and interesting every single product is. Another great thing about Barú is the marketing. The social media is so on point, really done by a true expert! I really love everything of Barú! Overall: 11/10 experience!

29 March 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Thank you for your nice review, Laurien! We're so happy you're happy with our products and everything we do! Have an amazing sunny day. :)

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

This chocolate is God’s gift

This chocolate is God’s gift. I just cannot live without it, it’s always in my weekly menu. Plus, I had the chance to meet the marketing girl of this team. She’s such a sweet girl with a lot of skills. 10/10!

4 April 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Thank you for your kind words, Léonie! It was amazing meeting you. We'll do our best to keep up the good work. Have an amazin day!

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Perfect

Perfect ! Very good delivery and 🤌 chocolate

4 April 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Thank you for your thoughtful review, Sarah! Enjoy this sunny day.

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Deliscious!

Deliscious service again and again … and again!

4 April 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Diebrecht, thank you so much again and again and again! :)

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Good stuff!

Good stuff!
Easy delivered!

31 January 2023
BARÚ logo

Reply from BARÚ

Wonderful to hear, Robin! Thanks for taking the time to let us know.

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Lekker en snel

Het Chai latte poeder is heel lekker en werd heel snel geleverd.

2 March 2023
BARÚ logo

Reply from BARÚ

Top, Annelies! Bedankt en geniet nog van je kopjes chai.

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Delicious products

Delicious products, amazing customer service!

24 March 2023
Unprompted review
BARÚ logo

Reply from BARÚ

Thank you for your kind words, Anne! We're glad you're happy with our tasty treats and service.

Sweet greets,
Anne - BARÚ

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