Barnard Marcus Reviews 

Covent Garden Branch did a great job with a tricky sale. Recommended.

What a bunch of cowboys. Listed with Barnard Marcus, Epsom, who brought round the Chinese 'buyers', and then stopped marketing it. The Chinese 'buyers' made no offer and were complete timewasters. I agreed to use IAMSOLD to auction it, and they did no marketing either, and when I gave them notice, they pressured me to sell at auction, with only one bidder! That would be a sale not an auction - doh! I gave notice to Barnard Marcus, and not only do they not have the decency to take our property off the market, they refuse to even discuss it.
There are no complaints procedures, as with all sequence home companies, so all of the group have dreadful feedback.
My opinion is that they are amoral, utterly disreputable cowboys, with no intention of selling any properties, and the sooner they go bust, the better.

I will never use Barnard Marcus Chiswick again. Standard of service is appalling.
The tenants wrecked my property, inspection was carried out in February last year. And was deemed as liveable condition, fair wear and tear
I not sure who they use but the property was in terrible condition when I eventually got the keys back.
The standard of contractors used to do any repairs are shoddy and charge extortion amounts.
I made sure the branch had a spare set of keys but when the tenants wouldn’t allow access. They couldn’t find the branch keys. When I asked about them I was told funny things happened during COVID.
When the tenants abandoned the property as their eviction was taking too long. I went to collect the keys, no one from the Lettings Team came up to see me just handed the keys to one of the Sales team and said the were in a meeting. No one checked I was the Landlord for the property. I checked the keys and set were missing, I asked to speak to the Lettings team. The manager eventually came up, he had never met me as he had only been there a while. I insisted he checked for the keys and lo and behold they had been tagged incorrectly. So I had been made to feel that I was lying the whole time I had been asking about the keys.

Very little feedback after viewings, had to show people around mysel at they wanted to view at 5pm on a Saturday and the BM team finnish at 4-30pm, also one time 5 mins before viewing BM phoned me and asked me to show the people aroud as the member of their team who was doing the viewing had gone home as he was feeling un well, there'as more but I won'r go in to that, from start to finnish not very professsinoal at all, in the end we told them to take our property off their listings.

I advertised my property for sale, it didn't sell, which is fine, however after months of requesting to remove the property off the market it is still there. I have emailed on a number of times and no response. Absolutely useless and very disappointing as I was planing to place the property on the market with them again next year, but now there is no way I would do that.

I recently had the unfortunate experience of dealing with Barnard Marcus, specifically their Wallington branch, and feel compelled to express my dissatisfaction with the level of service provided.

The most concerning aspect of this experience involved Mark, the lettings manager. My daughter provided all the necessary details about her circumstances, including her strong financial position (offering to pay 6+ months’ rent upfront), the backing of a qualifying guarantor, and a reliable family background. We also outlined her long-term housing plans, emphasising her preference for renting over securing a mortgage due to her personal ethos. This demonstrated her commitment to stability and her suitability as a reliable tenant.

Despite these facts, Mark failed to effectively present her profile as a credible, financially solid, and reliable tenant to the landlord. This oversight was both unreasonable and deeply disappointing, as it is a fundamental role of an agent to advocate for strong tenant applications and facilitate a thorough discussion with the landlord.

Landlords rely on agencies to guide them in selecting tenants for their properties, trusting that they will receive professional and informed advice. The failure to deliver such a basic service raises the question of why landlords would engage an agency if their role in representing tenants is so poorly executed. If agents cannot provide this level of support and insight, landlords may as well handle tenant selection themselves without paying for agency representation.

This experience has revealed a concerning lack of professionalism and competence in handling what should have been a straightforward process. It is disappointing to see such a lapse in service from an established agency like Barnard Marcus, whose reputation should be built on trust, expertise, and delivering value to both landlords and tenants.

I hope this feedback encourages the branch to reassess their approach to tenant applications and landlord communication to ensure such situations are avoided in the future. Based on my experience, I would be hesitant to recommend Barnard Marcus to others.

Don't trust anyone from Barnard Marcus. What they say to you will be very different to the reality. They blamed the tenant (to the landlord concerned) for not giving access to the property for sales viewings; when the reality was their inability to find prospective buyers. They would ring the tenant again and again asking to view the property in 2 hours knowing that was usually unacceptable to most people. And when the tenant said come tomorrow and not in 2 hours, Barnard Marcus said no as there weren't any prospective buyers at all. Do not trust Barnard Marcus.

Despite not using them to sell a property they keep contacting my wife who has blocked the number. They don't know when to give up.

Mediocre no customer service whatsoever. Clearly no sales strategy. I would never recommend.

Despite repeated requests to send me the lease to review (potential leasehold flat purchase) I was just met with silly questions culminating in "which section of the lease would you like to see?". How am I supposed to know what sections there are if I don't have the document? It's no good telling me the service charge pays for the gardener etc. I want to see the legal clauses so I can understand what recourse I have if they don't keep up their end. Why would anyone consider making an offer without having this knowledge? First time considering leasehold, my last email asked for the full document or an admission they don't have it. Silence. Clearly not that interested in selling their client's properties (Epsom branch). Quite stunning.

Chloe was incredibly responsive to texts and emails, staying in touch and tending to details throughout my rental process. She made what can be a difficult process much easier. Would highly recommend her services.

Beware of Vince from Morden!! Vince was amazing for the first 2 months but then turned absolute criminal and has caused us nothing but problems and now holding us ransom by not passing on our rent money for the last 2 months!!! On top of this they found us the worst tenant ever and every month keep charging ridiculous fees - everything has been an absolute disaster, do not go near this bunch and manage your property yourself!! 95% of these good reviews are fake.

Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property.

10/10 would recommend

The website for this company is just terrible to and try and get any information from, a lot of the things such a legal packs for auctions seem hidden (I had to email to ask for a link to find it). Then you had to make yet another online account to access the pack but once that was made the site just kept saying all the login details were incorrect despite me making the account less that 30 seconds and all long in and confirmation emails coming through to my email fine. Suffocate to say I have moved on from this property and will not be looking at anything else by this provider.

I even don’t want to give one star because of very very cheap and low costumer services. Avoid them because of the cheap behaviour of staff. They value their own time not the costumer.

By far the worst experience I have had with real estate agents. I was looking for an apartment in London and found a place at Russell Court. Adriana the agent seemed to be unable to understand my preferences and what I was looking for in an apartment. It was difficult communicating with her. But I still placed my 400 pound deposit within a day. The land lord ended up cancelling the apartment only a few months before I was due to move in and the agent, Adriana, said that she would put me as a priority when finding a new place. She soon found me a place at Bedford street and I said that I will keep that place in mind and was interested in looking at other properties she had in the meantime. When I decided to settle on the bedford apartment Adriana suddenly told me it was already taken even though I am supposed to have priority and that they did not even inform me there were other interested parties. Prior to this I was already chasing for my 400 pound deposit back and even contacted her manager, Alena Bartonova. Not only did her manager take weeks to reply my emails, she was also unapologetic that the deposit was taking so long. She also tried defending Adriana when I complained that she was not helpful. No proof was sent to me that my refund was being processed besides their assurance. It seems that no one knew where my deposit was and had to email their internal accounting team multiple times as they were not responsive as well. Overall a terrible experience and I would against using Barnard Marcus.

A terrible group of unprofessional and incompetent staff
Poor communication

Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.

Being based in dubai , I needed an agent who could put my Ealing property on the market and sell it , without much headache . Barnard Marcus was the right agency and got me an offer within 2-3 weeks. Well done to Kelly Gill and Imogen . Highly recommended

Avoid at all costs.

The important thing for them is the sale, not that they are selling a property with added incentives and then no incentives exist, they go up in smoke.