Barklyshop Reviews 

61
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I believe this company (also, I think, known as trybarkly.com) is a sham. Ordered two cooling mats over a month ago and never received them. Tracking info was fishy to begin with -- showed them arri... See more

Rated 1 out of 5 stars

Ordered a cooling blanket for my dog. It was junk. Nothing about it was cooling. I wanted to return. Agent said keep it and we will refund 60%. Ok fine. Got a partial refund back. Asked about remainin... See more

Rated 1 out of 5 stars

I wish I had checked this website before I ordered, trying to get a refund under their 30 day return policy, no answer to numerous emails and they obviously don’t post bad reviews on their own websit... See more

Rated 1 out of 5 stars

Barkly is impossible to contact. We have been waiting for our order for over a month now, and the blanket we ordered still has not been created or processed. I've sent them message after message wit... See more

Company details

  1. Pet Store

Information provided by various external sources

BarklyShop - Take care of your best friend. Personalized designs with artistic touch!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

61 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(61)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Sham company?

I believe this company (also, I think, known as trybarkly.com) is a sham. Ordered two cooling mats over a month ago and never received them. Tracking info was fishy to begin with -- showed them arriving from China, then to New York, where they hung out for a week or more, and suddenly showed they were delivered. Except, they weren't. When I emailed company, I was told to check with my neighbors. I have been emailing with a Kayla at their customer service -- as others have complained, there is no phone # -- who has offered a 30% refund. I'd rather file a fraud claim.

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a cooling blanket for my dog

Ordered a cooling blanket for my dog. It was junk. Nothing about it was cooling. I wanted to return. Agent said keep it and we will refund 60%. Ok fine. Got a partial refund back. Asked about remaining $22 and it was then allegedly refunded. That was over 10 days ago. I received the initial refund the next day. I cant get any answers. Cant get a phone number and cant get a supervisor email. Agent just says she doesn’t have any contact info for anyone.

26 July 2026
Unprompted review
Rated 2 out of 5 stars

Not working as 100% as expected but I'm…

Not working as 100% as expected but I'm still somewhat happy with the results after a couple of years. The problem is that the support has ended and I feel that I will not have any feedback in the future if it goes wrong as I've seen in many other users claiming such.

7 February 2023
Unprompted review
Rated 1 out of 5 stars

Don't use this company

We brought this Bark control device at didn't work at all . We tried to call and email with no success of getting our money back . So if the barkly company reads this as they do please get in contact. ASAP

16 February 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

I wish I had checked this website before I ordered, trying to get a refund under their 30 day return policy, no answer to numerous emails and they obviously don’t post bad reviews on their own website! I would like to give it minus stars!
*** Have now reported them to PayPal, please do the same if you’ve had problems***

11 August 2022
Unprompted review
Rated 1 out of 5 stars

Impossible to contact

Very unhappy that I cannot get into contact with anyone! In less than a month they seem to have magically disappear, but happily took our money and didn't send the full order! All we are asking is for our order to be chased up and someone to reply!

3 June 2022
Unprompted review
Rated 1 out of 5 stars

Broken order…

I was so thrilled to get my order, but I got so disappointed when it arrived. Could barely see that it was my dog even though the picture I sent was good..
Ordered 2 coffee cups and they were both broken. Pieces all over the box and 1 of the handles to the cups was completely off so had to throw it away.. I DO NOT RECOMMEND YOU TO ORDER THE COFFEE CUPS!

25 May 2021
Unprompted review
Rated 1 out of 5 stars

Bad customer service.

My boyfriends mom ordered a blanket from here, and it came out awful. She emailed asking if she could return it and send a different photograph.. and they emailed her back saying no. Wouldn’t refund it would replace it. So now she’s stuck with this blanket she hates because it looks awful.

15 January 2021
Unprompted review
Rated 1 out of 5 stars

Impossible to Contact

Barkly is impossible to contact. We have been waiting for our order for over a month now, and the blanket we ordered still has not been created or processed. I've sent them message after message without any response. Hoping a bad review will finally get their attention so I can find out why nothing has been done yet. We won't be ordering from Barkly again. Waste of time and money.

25 December 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. They shipped me the completely wrong order, even after I checked with them to make sure it would come correct. I have email proof with them assuring me it would be correct. I get the product 2 months later, incorrect. All they are offering me is 50% off to make a new order........ HORRIBLE.

7 October 2020
Unprompted review
Barklyshop logo

Reply from Barklyshop

We are very sorry for the inconvenience that occur to you, we checked your order and found out there was a human error that caused it.
We take full responsibility and care for our customers, we would like to apologize again.

A FULL REFUND has been issued to you + 50% off your next purchase .

Rated 4 out of 5 stars

please buy.

the shipping issue was a mess but im 110%blown away with this blanket. i lost my 2 rats a few months ago and i got them on this blanket. i havent stopped crying because im so happy. thank you guys

28 May 2020
Unprompted review
Rated 4 out of 5 stars

pretty good considering circumstances

with this coronavirus deal, i expected a delay in shipping. i ordered the product in january and it arrived at the beginning of may. that is okay, i understand that safety is first. the print does look like my dog, and the blanket is very soft. but i am a little disappointed in the quality of the product. i spent $80 on a blanket that is kind of cheap. Barkly was friendly in replying to me, but i really wish they sent me more updates about the situation with covid but i had to go to them instead. overall, the blanket is nice although i wish it wasn’t so much money, and i understand that shipping was difficult during this hard time. thanks, Barkly.

15 May 2020
Unprompted review
Rated 1 out of 5 stars

Disappointed

Not impressed with how long it's taken to get my blanket. I haven't gotten it yet and it's been over a month since I ordered it. I contacted support and they only told me what I already knew. It's been sitting in a warehouse waiting for a label for over 2 weeks. This was supposed to be a birthday gift for my fiance and I haven't been able to give it to him yet.

11 May 2020
Unprompted review
Rated 2 out of 5 stars

Lack of communication...

Can’t really review the product as i still have not received it after ordering on the 26th of Feb. Customer service has been absolutely terrible, instead of them getting in contact with their customer and providing updates with the changing situation. you have to reach out after the shipping period is long over for them to tell you another 25 days. I would not be so disappointed if they had reached out to advise in the extended time in delivery, instead of leaving their customers in the dark.

8 May 2020
Unprompted review

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