Barker and Stonehouse Reviews 

Ordered our new dining table from the store at Teesside Retail Park. Dale Hollifield was very helpful and informative and answered all our questions. The whole process was completely stress free and everything regarding the care pack and delivery was explained in detail.

Just had everything delivered by Michael & Colin; quick, clean, easy and helpful. Very happy all round. Thank you.

Carol was delightful to deal with in the store. Second sofa was delayed, but agreed a split delivery with no additional delivery charge. Dan and Wande were excellent, carried the three seater up my stairs to the third floor. A gold star for them and their sense of humour.Thank you.

Patrick and Harry were punctual, professional and cheerful. Highly recommended.

Bought an ottoman bed base from the Blaydon branch. All the staff, in store, on the phone and the delivery team were friendly, informed and helpful. The delivery date was confirmed in a timely manner and the time slot on the day was confirmed by the delivery team. The team of Martin & Des (Blaydon) treated our home and us with respect & friendliness and assembled the bed quickly and efficiently. Excellent service.

We had a great experience when purchasing our first sofa with Barker and Stonehouse. Liam from the Knaresborough store was really helpful from the start and helped us find the perfect piece for our new home.

I purchased my Barker & Stonehouse bench through Fenwick so I could get a cheaper delivery rate but the item was then fulfilled & delivered by the barker & stonehouse team. The delivery window was shared 2 days before and the team gave me a ring when they were 15 mins away. The delivery team of Colin R & Micheal H were friendly and put my item together on the van. They also took away any packaging which is a huge bonus.

After delivery of our dinning table we discovered a fault/split on the edge of the table which was caused by the run of the grain in the wood, nothing to do with delivery (the delivery team were great). We contacted Customer services who arranged a repair. Unfortunately the technician couldn't match the colour exactly and informed us he would report back to Customer services. We were then offered compensation but we felt we wanted a replacement. This was arranged without question straight away. The staff who dealt with our issue were extremely professionally and most helpful and quick to respond, especially Stephanie.

Excellent job by Paul S and Matt P! Arrived on time, very polite, professional and careful, thank you so much! Will be a returning customer.

My new leather furniture suite was delivered today by Zak and Stu with efficiency and courtesy. Access is a bit of a problem, but they handled the situation (and the heavy settee) with professionalism.

Delivery was a few weeks late, but it wasn't the fault of B and S. Every time the warehouse phoned me to arrange delivery, my mobile phone blocked the number and it didn't ring. I think it might be because they use a 0333 code number!

Natasha and Barry in the Hull store sorted things out by giving me the phone number of the warehouse, so that I could deal direct with Lyndsey to arrange delivery.

Top class all round. They all deserve a pay rise!

Excellent service from Phil & Paul at Blaydon warehouse.

Excellent - delivery on time and quick.
Colin R and Micheal H very helpful and friendly, they unpacked, set up and placed sofa as requested

We have just had our new furniture delivered and assembled by Stewart and Matt D from Barker and Stonehouse, and the service was exceptional.
They were both extremely professional, friendly and polite throughout. They took great care when bringing the furniture into our home, assembled everything perfectly and left the area completely clean and tidy.
We are absolutely delighted with both the quality of the furniture and the excellent delivery service. Stewart and Matt are a real credit to Barker and Stonehouse. We could not fault the experience and would highly recommend them.

Just had a garden set delivered. Delivery guys - Jake and Stephen a credit to the company- efficient, polite and friendly.

Great team. Zack and Stu were polite and very helpful and not daunted by the spiral staircase.

Excellent delivery service from Zak and Stu. They phoned 15 mins before delivery and were lovely chatty guys who happily carried the heavy furniture upstairs without any issue.

Had my delivery in ahead of scheduled time with Terry & Quoraish. They did a great job setting my new sofas and left the place spotless. I’m in love with my sofa 😍

Delivered by Jason and Des in Blaydon, quick visit very polite and put the furniture exactly where I wanted without any issues. Thankyou

I had seen a coffee table online and when I went to order it, it was showing as sold out. I contacted Barker and Stonehouse who advised they might have one of their stores and that somebody that would contact me. Within 30 minutes, Geraldine Williams from the Teeside store contacted me to advise they did have one and that she had personally checked it (with it being display stock) and made arrangements for it to be delivered to my home. Geraldine advise that she was new to her role so the process may take a bit longer. She was absolutely fantastic, friendly, helpful and very thorough and seemed so genuinely happy that she had been able to source and arrange delivery of the item for me. I can’t thank her enough.

Had some dining room furniture delivered today, drivers were wonderful, happy and chatty and none of the usual carrier moans. Very impressed with Michael H and Colin R.