Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great value cashback credit card with consumer protection legislation backup, app works well and notifications prompt and useful. Only downside is slowness on clearing credits to the account, can leav... See more
Company replied
I had to call regarding some pending transactions that I needed to be stopped/reverted following a woeful interaction with a hire car company today - I never received the product and my repeated r... See more
Company replied
I had a very positive experience at Barclays branch in Portsmouth, thanks to Ify, who attended to me. She was extremely helpful, professional and patient throughout my visit. She took the time to und... See more
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Company details
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Barclaycard
Hi there, Margaret👋 I hope you're doing good! Thanks for taking the time to leave us a 5-star review here on Trustpilot, I'm glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 - Cie
Reply from Barclaycard
Hi there, Ken👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback and 5-star rating, take care! 🙂 -Tom
Simple and straightforward process to…
Simple and straightforward process to increase my credit limit…….
13 August 2026
Reply from Barclaycard
Hi there, Simon 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Reply from Barclaycard
Hi there, Roy, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there, Neil 👋 Thanks so much for the lovely review, we really appreciate you taking the time to share your experience here on Trustpilot 🙂 Thanks again for the 5-star review, take care! -Tom
It’s the constant monitoring of fraud…
It’s the constant monitoring of fraud that keeps my faith in you guys!!
13 August 2026
Reply from Barclaycard
Hi Raymond👋 We know how important it is that your card is secure so we're glad you're happy with this. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 - Craig
Swift and quick Decision making…
Swift and quick Decision making regarding eligibility
10 August 2026
Reply from Barclaycard
Hi there, Robert 👋 Thanks so much for the lovely review, we really appreciate you taking the time to share your experience here on Trustpilot 🙂 Thanks again for the 5-star review, take care! -Tom
Reply from Barclaycard
Hi there, Steve 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Reply from Barclaycard
Hi there, Maddy & Macie 👋 Thanks so much for the lovely review, we really appreciate you taking the time to share your experience here on Trustpilot 🙂 Thanks again for the 5-star review, take care! -Tom
Reply from Barclaycard
Hi there, Craig 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
This is an excellent service!
This is an excellent service. A few tweaks here and there from the feedback could improve it more
13 August 2026
Reply from Barclaycard
Hi there, Tony 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback, take care! 🙂 -Tom
unhelpfull overseas staff
15 July 2026
Reply from Barclaycard
Hi there, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
I am happy in general.
13 August 2026
Reply from Barclaycard
Hi there, Eva 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. I hope next time we can provide you the 5-star service we aim for. We really appreciate your feedback, take care! 🙂 -Tom
Barclaycard is fair and approachable…
Barclaycard is fair and approachable when searching for a product.
They give a good credit limit and are very helpful.
Malcolm Spinks
Brighton
13 May 2026
Reply from Barclaycard
Hi there, Malcolm👋 I hope you're doing good! Thanks for taking the time to leave us a 5-star review here on Trustpilot, I'm glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 - Cie
Reply from Barclaycard
Hi there, Richard 👋 I hope you're doing good! Thanks for taking the time to leave us a 5-star review here on Trustpilot. We really appreciate your feedback, take care! 🙂 -Tom
Credit card delivery is awfully slow
Credit card delivery is awfully slow. They don't use first class post. There is no way to email Barclays. They just don't have an email address for customers. None whatsoever. You have to go through a very clunky app.... Which barely works or a telephone system that is incredibly frustrating with a million questions to answer. Eg... Your date of birth and then how old will you be next birthday. Your full mobile tel number and then what's the last 3 digits of your mobile number. List is endless. Best one yet. So you didn't receive your credit card.... Have you set up any recurring payments. Lol.
13 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Vidyasagar, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I know you've had some difficulties contacting us, I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
I have to insert my card details every…
I have to insert my card details every time I make a payment. Didn't use to be like that. Sometimes doesn't go through, especially when I am clearing the balance. So annoying and outdated App.
13 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Neil, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Barclaycard
This is not a great experience but hope it will make using a credit card a normal everyday experience.
13 August 2026
Reply from Barclaycard
Hi there, Glenn, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Absolute crap for a service
Absolute crap for a service. The card doesnt work abroad, cant rely on it. the app doesnt work when you try to make a payment to them. App shuts down as soon as you go to other bank app to approve the pyment. The website doesnt recognise my card number. The phone automated assistant keeps looping. You guys just shut the bank, please. You are not made for this.
13 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Swapnil, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Barclays, best option
I’ve had an account with Barclays for over 20 years and have been watching the changes—seeing how the bank is evolving in a very positive direction.
12 August 2026
Reply from Barclaycard
Hi Sebastian👋Thank you for your loyalty during those 20 years. I’m really glad that your happy with how we're evolving and heading in a positive direction. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
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