The application was easy, everything after is a bit outdated and slow. You cant activate without the pin. The pin takes days and you still cant do a balance transfer just get an error code. Other c... See more
Company replied
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Review summary
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Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
The application process was really excellent but I still haven’t received my Credit card after a two week wait! Why does it take so long?
Company replied
Company details
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.5
Average
5K reviews
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If I could give it a 0* then I would.
If I could give it a 0* then I would.
Applied for a balance transfer card, was advised I need to provide documents as I am self-employed. Absolutely fine. Sent those through several times, kept getting rejected saying these are incorrect. I then uploaded a note to their portal asking that they contact me and specifically tell me what they want, as I am sending the correct documents (I work in the industry so I knew exactly the documents needed). Whoever saw this couldn't be bothered and then rejected it yet again. Eventually got through to someone who confirmed that I sent through what was needed, only to be then told that the original £12k limit offered had been reduced to £200.
Have called in several times, nobody on their team knows how to handle this. Going to close it down.
Truly terrible experience.
18 August 2026
Unprompted review
Reply from Barclaycard
Hi Ali 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m really sorry to hear about your recent experience verifying your income and can completely understand your frustration. If you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
Easy to follow questions with simple…
Easy to follow questions with simple scoring system
17 August 2026
Reply from Barclaycard
Hi there, Alison 👋 Thank you for taking the time to leave us a review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Very quick response although still…
Very quick response although still waiting for my pin number
17 August 2026
Reply from Barclaycard
Hi Caroline 👋 We’re thrilled to hear your lovely feedback for our team and that we were able to resolve your query efficiently. We’re so pleased we could provide a 5-star experience for you! I've left a link below with the ways to get in touch, for further support with the PIN if needed, https://www.barclaycard.co.uk/personal/contact-us
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Reply from Barclaycard
Hi there, Trevor 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Love Barclaycard
Always trustworthy and ready to help in the event of disaster, which is usually the only time I would contact Barclaycard directly. All other transactions can be done in the app.
17 August 2026
Reply from Barclaycard
Hi there, Scarlet 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Telephone support was poor
14 August 2026
Reply from Barclaycard
Hi there, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Very happy with the service and would…
Very happy with the service and would highly recommend.
17 August 2026
Reply from Barclaycard
Hi there, Amy 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Great card - experience could be better
The card its self is brillinat - the use case for my card was ballence transfer but it took well over 2/3 weeks before I was able to actually transfer balance but you inly get 60 days from day you apply - it should be moved to day you ask for transfer as I have basicaly been given 35 months not 36 as stated
15 August 2026
Reply from Barclaycard
Hi there, Matthew, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Very pleased with the service today.
I had to call regarding some pending transactions that I needed to be stopped/reverted following a woeful interaction with a hire car company today - I never received the product and my repeated requests for a refund were being ignored, and on top of that a second payment was taken by the company without informing me, for literally no reason as no service was provided.
I contacted Barclaycard by phone, the first agent I spoke to took all my details before passing me over to the correct team. I was on hold for a couple of minutes, but it was all very quick and simple once I spoke to the advisor. I'm now feeling reassured that the fraudsters at Europcar won't be getting my money.
Would definitely recommend, a very simple and easy experience with Barclays today.
17 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Alex 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Applying for Barclay card credit card
Very easy and professional service from start to finish
15 August 2026
Reply from Barclaycard
Hi there, Andrew 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Professional 2026/08/17
17 August 2026
Reply from Barclaycard
Hi there 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Reply from Barclaycard
Hi there, Jean 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Reply from Barclaycard
Hi there, William 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Leaving Barclaycard
Just signed in to my account to read a notice that my online account is closing and I will need the app. No consultation, no choice, decision made purely to cut costs and to be able to track your shopping habits and instantly push marketing adverts to your phone. I have had a Barclaycard for many years so am furious by this decision. I don't want a less secure app on my phone, I want to do my banking at home on my laptop as I have always done. Consequently I will be leaving Barclaycard.
17 August 2026
Unprompted review
Reply from Barclaycard
Hi there, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
You can sign up for our Barclays Online Banking over on our website to manage your Barclaycard account online. If you follow this link here 👉 https://www.barclays.co.uk/ and select 'Log in' this will give you the option to register.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there, Muriel 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
We have been with Barclaycard for over…
We have been with Barclaycard for over 40 years, opened our online account only to be told we will no longer be able to use it in September. You must now have a mobile phone. Lovely customer service that really thought about customers who don't have a phone.
17 August 2026
Unprompted review
Reply from Barclaycard
Hi there, William, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
You can sign up for our Barclays Online Banking over on our website here to manage your Barclaycard account online. If you follow this link here 👉 https://www.barclays.co.uk and select 'Log in' this will give you the option to register.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Easy to use contact me if they find…
Easy to use contact me if they find something not quite right very helpful and kind when I was scammed offer a help line when I was upset
10 October 2025
Reply from Barclaycard
Hi there, Susan 👋 Thanks so much for the lovely review, we really appreciate you taking the time to share your experience here on Trustpilot 🙂 Take care! -Tom
Barclays I find fair.
Barclays I find fair with their treatment regards offers to customers with good transfer offers fees and rates
16 August 2026
Reply from Barclaycard
Hi there 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Horrific customer service
Horrific customer service.
Closed my account over 18 months ago. Last month started getting emails from them. Seems they never closed my account but can’t help. Them put me one mute and closed the call.
If I could give 0 stars I would
15 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Scarlett, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
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