Bank of America Reviews 

I am extremely disappointed with Bank of America’s customer service. I have been trying for two weeks to obtain information about my bank accounts for a legal matter, and despite calling every day, my issue remains completely unresolved.

Each time I call, I spend 30 to 45 minutes on hold or speaking with representatives who are unable to provide any answers or solutions. To make matters worse, when I finally asked to speak with a manager, the call was disconnected. This level of customer service is unacceptable.

As a longtime customer, I expected professionalism, communication, and a willingness to help. Instead, I have experienced endless delays, poor customer support, and no resolution. Bank of America needs to do a much better job training its staff and ensuring customers can actually reach someone with the authority to solve problems. My experience has been incredibly frustrating, and I sincerely hope no one else has to go through what I have.

I went to my full service bank in New Bern North Carolina where I learned that they do not have tellers therefore it is not a full-service bank additionally I was trying to get a document notarized to which they informed me, after I waited 20 minutes that they do not have a certified notary but it should happen in the next month or two?. Why? What is the point of this location? It is the only Bank of America location within a very large radius. I wasted my entire lunch break. This makes me literally want to change banks. Worthless!

Bank of America is a ruthless company that preys on senior citizens who cannot afford to fight them in court. They try to drag you into collections and refuse to even provide evidence or discovery outside of court. They are scandalous. Do not bank with them. They are frauds. Dishonest. And abusive! Why do you think they can't get better than one star on reviews.

I was with BoA for 23 years. Recently I disputed a fraudulent charge about $30 to my BoA Visa card. So it was a matter of principle not the amount. I emailed screen shots a few times only to hear that the I should have disputed during the 1st 30 days. The card policy says I have a one year protection. I had closed the account and my BoA account as well.

This is the worst bank to ever join… They close my account, without any notice and I was stranded for 3 days , then they say I can’t have access to my money until it is fully close in a month… like wth!!! They close my account, left me stranded and now I can’t pay my bills because they holding on to my money until my account is fully close…. This is outrageous!!!! Don’t trust this bank ever with your money

I switched from chase bank to BOA , HUGE mistake !! Before you even think about dealing with this institution,try getting someone on the phone ….They have the worst customer service I have ever experienced !! I have no reason to make this up . My direct deposits are going in 4 days later ! They are horrendous!! If you lock your credit card ,good luck trying to unlock it . I thought Chase Bank was the worst . BOA SUCKS !! I’m going to wait a month and I’m moving everything out of BOA .

What a joke. Trying to enter my banking account.

We are the victims of fraud...we have been waiting 4 months for the bank to refund our money, we have a police report, a detective, filed an affidavit under regulation e and gone to the local news...after being a customer for 21 years I am truly disappointed and infuriated.

I have been with this bank for 5 years, And I noticed last year has become Very crooked they charge interest even though you paid of the credit card, they make mistakes on the statements and charge you extra fees and if you call customer service nobody is able to give you an answer stay away or they will eat you alive with interest and fees even though you paid off the card.

We have Bank of America for lots of years and I was pretty much happy with it but now I’m very disappointed. The bank does not help you out like it used to be I got a fraud alert a couple of weeks ago. Somebody tried to use my card and they froze my account so when I called the customer service person they said no worries will take care of it. We’ll just issue you a new card and we’ll put a block on this vendor or whoever’s trying to use this card. I had to call all the automatic payments that come out of that bank like my house insurance cards, telephone and so on to let them know not to use the card and then when I got my new card, the same thing happen again I just had my card just for a week when I called customer service they said you need to call that merchant and find out how they got your card when I try to call the merchant with no success a number that you can’t reach anybody so I called the bank again. They said we have to issue you a new card. I said forget it if I have to go through this process all over again which took me all day just to cancel that card and then I have to wait for a new card and call again to give them a new card when you promised me that you would handle this so disappointed with Bank of America now I’m looking for a new bank, customer service is not what it used to be

I am a new credit card customer. I received my card, activated it, set up an online account and used it over the weekend for about $130 in charges. The fraud dept called me this AM and blocked me out of my online account. I have been trying to reach them for THREE HOURS. I have tried the main customer service, online banking and fraud lines. I cannot reach a person at any of these lines. Apparently this is standard wait times for them. They contacted me, and I am a new customer. What a terrible bank.

If only i could give them a zero.

Bad customer service
Location 16819 168 st Jamaica ny 11413
Long line only one teller service

I wasted hours trying to solve a simple mistake BofA made. Unapologetically poor service, ridiculously bad phone support and disagreement between the branch and the main customer support made me decide to switch to a different bank. I encourage you to not deposit your money into this frankensystem.

The worst customer service experience ever. I've called 3x the 1st time 45min hold nothing hung up because I was on my lunch, 2nd time on my way home from work 120 commute still was listening to the system speaking when I pulled in my driveway. I try and absolutely avoid calling this company at all cost but the customer service is get progressively worse. I just cant do it anymore and I'll be moving my money to Navy Federal. This company is a lost cause and I'm so surprised 70 million people put up with this. If your in the market to open a new checking or savings account go with your local credit union and stay away from Bank of America

I travaled abroud. Just before departures from US I did some online transactions and BoA blocked by credit card. Next few days I tried to get help from fraud department calling to international line. I spend few hours - but still didn't reach assisnatce from operator

Impossible wait times even when trying to report fraud. I will probably stop using my cards. It’s been going on for weeks, including today.

I HAVE TRIED NUMEROUS TIMES TO CLOSE BOTH MY PERSONAL AND MY BUSINESS ACCOUNT. I EVEN WENT TO YOUR BRANCH ON THURSDAY, JULY THIRD..
You're so called Floating branch manager WAS DESPICABLE!!

I AM NOW FILING A REPORT WITH C.F P B
AND FINANCIAL COMMISSIONER AND THE
FSB... I HAVEN'T USED YOUR BANK IN OVER A YEAR!!
AND THE FTC
BBB
AND ANY OTHER LETTER THAT WILL LISTEN....

I'VE NEVER BEEN TREATED SO HORRENDOUSLY IN MY LIFE.
I WENT INTO THE BANK TO SIMPLY CLOSE MY D*** ACCOUNTS. ONCE AND FOR ALL IN YOUR LOVELY
MANAGER..... TREATED ME HORRENDOUSLY.I THINK YOU JUST WANTED TO GET THE HELL OUT OF THERE.SINCE IT WAS FOUR THIRTY ON THURSDAY!! AND HERE WE ARE, JULY 10TH. MY FREAKING ACCOUNTS ARE STILL OPEN AND YOU'RE STILL CHARGING ME. D******, FREAKING FEES I WAS TOLD A YEAR AND A HALF AGO I WOULDN'T GET CHARGED FOR WELL, NOW, EVERYBODY AND THEIR BROTHER IS GOING TO HEAR ABOUT WHAT HAPPENED HERE

HE
DIDN'T EVEN ASK FOR MY I D !!!

HE DOESN'T EVEN KNOW WHO I AM.

I COULD BE A MAJOR STOCKHOLDER, BUT HE DIDN'T EVEN BOTHER TO FIND OUT MY NAME!!

YOU WANNA FIND OUT WHAT'S WRONG WITH YOUR BRANCH? OR THIS MANAGER??.I WILL BE HAPPY TO LET YOU KNOW.

MIRAMAR BRANCH
AND THE GENTLEMANS NAME
WAS JAIRO SERRANO

CLOSE ANY AND ALL OF MY ACCOUNTS IMMEDIATELY ONCE AND FOR!!

SEND ME BACK ALL MY FEES, GOING BACK AS FAR AS DECEMBER 2025, WHEN I STARTED CLOSING THIS ACCOUNT OUT AND YOU HAVEN'T DONE IT YET!

THE REASON BACK THEN WAS THE.FEES THAT I KEEP GETTING!!
THAT WAS MY ORIGINAL REASON, I FIFTEEN MONTHS AGO TO CLOSE MY ACCOUNTS.IN THE FIRST PLACE, NICE MANEUVER, B O A WELL.GUESS WHAT YOUR LITTLE TACTICS IS GONNA COST YOU NOW.I'M FILING WITH THE C.F.P B YOU HATE THAT..
LEGAL

YA

BRING IT

NEXT STEP, SINCE I'M BORED, SMALL CLAIMS, YEP, THAT'S RIGHT, YOU HEARD ME..

So pay UP°
AND YET HERE WE ARE 29.95 X 15 = 435
AND 12.95 X15 = 194.25

EQUALS $629.25

I EVEN WENT TO A BRANCH, BUT THE GENTLEMAN I WAS SPEAKING WITH HAD AN EMERGENCY. BECAUSE HIS WIFE WAS HAVING A BABY, BUT HE ASSURED ME. I WOULD GET NO FEES ASSESSED TO MY BANK ACCOUNTS. 15 MONTS LATER..,

AND YOU'RE STILL CHARGING ME EVERY SINGLE DANG MONTH!!

YOU'RE PAYING ME BACK, AND I'M OUT!!

CFPB will
HANDLE IT FROM HERE.

LIL MISS JOJO

I’ve recieved multiple issues with the them decreasing my limit, and now they’ve closed my account. Mind you I paid my card off, and have no lingering payments that I haven’t paid. Hoenstly worst bank/ service I’ve ever used. Anytime I’ve called to ask for help they’re rude.

I have a personal card and a business card for BofA. Recently my business card was hacked and the thieves made off with $19,800 dollars. The idiotic part of this was the vendor and dollar amount spend on the fraudulent charges did not trigger a "warning" just like every other credit card company out there.
It took hours of phone calls to dispute these charges and then BofA still did not entirely resolve the fraud issue. DO NOT do business with this company. There security protocols are weak, their customer service is subpar and your issues will not be closed to full resolution.