Banfield Pet Hospital Reviews 

I have been waiting 3 weeks for them to find out about a particular vet so I can have my puppies cherry eye and to get spayed. They don't return messages you leave on voice-mail. It's a dig deal to them if you rather do office visit than drop your pet off and leave in a crate until they get around to calling when they are done. Yhey either need more staff or it needs to be better run. Once my puppy is a year old I'm going somewhere else.

If your animal dies while on their plan, they will not let you cancel your plan. You either get to pay the remainder of the cost or monthly until the end of contract. Had I known this upfront, I would never have signed up. So now, two days after my dog died, I get to deal with this. Just not worth it. This company only cares about money and not being decent human beings when someone's animal passes. Awful company, awful vet services and honestly you don't really save any money doing it this way. I still had to pay hundreds of dollars for the cremation. To be frank, it was fine while we had it, not great, but fine. Had this experience with my dog dying gone differently, I would have probably stayed with them and continue using them but not anymore. Just find someone better than this company.

I’ve been with Banfield for 12 years with two dogs and previous pets. They used to be great. The last couple years I’ve witnessed their decline in customer service and general concern for me or my pets. They have become a corporate nightmare. My location staff are rude, critical, and inconsistent. They argue, push unhealthy services on my dogs, and charge for every little thing even with the Optimal Pet Plan, which is a joke! After the last two visits with my elderly boys (Cavalier King Charles ) I’ve decided I’m done being treated like dirt and paying ridiculous prices because nothing is a part of “the plan”. My boys are in their last years. It’s hard to leave and I was intending on staying until they cross the rainbow bridge, but they deserve better in their last days. So sad to see what corporate greed has done in this country and here at Banfield.

Don't sign up for the Optimal Wellness plan. When it ends they will schedule an appointment at the end of the coverage and claim nothing is covered that should be included by the terms and charge you for the services you already paid for with the plan. We had dogs on the plan at the same time and they tried to do the same things at the end of each plan.
Unethical company practices!

After countless emails and phone calls Jeannie at customer care was able to solve my problem with one call. She is absolutely the most helpful customer care agents that works there

100 stars for her Thank You Jeannie so much

doctors might be ok one staff member seems to care is senior member ? . The rest are all low bid help. while keep you hold 15 minutes plus then tell you person you are looking for left already. to slow between the ears to be doing that job. What a disappointment they must be to there parents

Do not go through them they over charge

If you want a corporate experience, use Banfield. They will make sure to eke out every last dime from you. Our 14-year-old cat was examined one week ago and we were told he was terminal. This week he went downhill quickly, stopped eating and drinking. Took him in to be euthanized today and they charged us an office fee even though he was seen one week ago and there were labs and records of his serious illness. We bought meds last week that we no longer need. They were unused. Would they refund our money for those meds? Of course not, but their front desk staff informed me that she would be keeping one of the medicines for her own cat (which she conveniently got free of charge thanks to us).

The worst place you can take your pet
I paid $174,44 for microchip and rabies vaccine, they treated me very poorly, after back home petting my cat I figure out she wasn’t microchipped, backing to Banfield the vet MARIA TERESA BENAVENT AMARAL again intimidated me speaking rudely asked to another lady to back the money back to me, they gave back only $42, at first time she guarantee they couldn’t proceed the physical exam because my cat is very aggressive, they just invoiced after I called police and asked the vaccine serie number. I mean I could missed my cat for ever without microchip or kill her if I give the vaccine again or just trust them for a year praying to my cat not be sick.

I’ll start by saying that I have two dogs. I started bringing both my dogs to Banfield under their puppy wellness plan as puppies. One of my dogs has had her membership for over 10 years. She’s had multiple rabies and vaccines as well as a minimum 10 dental cleanings with no issue. I brought her to the E. Bell Rd., Scottsdale location along with my four year-old Chihuahua. From the minute, I arrived at the hospital, they tried upsell me on her annual dental cleaning and comprehensive Exam which I pay for on a monthly basis through the wellness plan.

The person I spoke to was very hard to understand and I get it, English is not your first language, but it wasn’t just the language barrier. It was the delivery. I had to ask multiple questions as I didn’t comprehend what she was asking of me.

I drop my dogs off with a somewhat uneasy feeling. They call me some time later and tell me my older dog approx 10 yrs old with all her teeth, has a loose tooth. I asked them to send me a photo or video. That appears to be an inconvenience however, I tell them that I still need to see what they’re speaking of in order to make an educated decision on the care for my animal. They send me a still photo. I do not see any infection. Therefore I deny the $300 additional charge to pull her tooth.

I get a call again for my other dog, who appears to have an exposed root on one of his back teeth and again ask them to, again send me a photo, it does look irritated, but I can’t rule out their probing the surrounding area, so it does seem infected. However, there is an exposed root, and I don’t want him to be uncomfortable, I agreed to the procedure however, his cost is now $500+ additional fees for medication, etc. , I asked them why an extra 200+ dollars if it’s an extraction just like my other dog, they say it was the type of specialty suture flap needed. I agree to the fee.

They called me to say my dogs are waking well and I can come pick my dogs up. I wait for approx 15 mins and someone comes out to go over the medication for my dog that had his tooth pulled and provide aftercare. I pay my bill and we leave. Within 25 minutes we are home and approx 20 minuets of getting home my dog’s face is twice the normal size. She clearly has an allergic reaction. I do not have any Benadryl as I recently moved here and threw it out. I called the pet hospital, ask them if there’s anything else I can give her and I need to bring her in as well. They advise me to bring her in which is a 25 minute drive from my home.

The whole time driving I’m worried that she’s going to stop breathing. Her mouth is swollen. Her tongue is out. She’s having labored breathing. Upon re-entry of the pet hospital they take my dog and put her on an intravenous IV of an antihistamine drug, I’m assuming this is some sort of allergic reaction suppressant. They do not elaborate on the reason they are administrating this.

They asked me to come back in an hour. They say it must have been some sort of allergic reaction however there’s no discovery or further inquiry as to what drug they gave her that could’ve caused an allergic reaction. no questions about any other procedures no looking in her file to see if they might’ve used a different drug that are previous Banfield Pet Hospital who gave great care administered. The kicker is the individual who took care of my dog just shrugged your shoulders and says I don’t know. That’s it no, it could’ve been this, it could’ve been that.

I come back an hour later to pick up my dog and her face is still half swollen and they tell me to give her Benadryl in the morning. I take her home. I keep a good watch on her and in the morning her face is still swollen. I give her half of Benadryl and within 25 minutes. Her face is back to normal. No follow up call from the hospital. The worst care I’ve ever received. I’ve canceled my membership even though I know I will be paying through July. it’s a small price to pay to never walk through those doors again. I’ve since read reviews on Banfield Pet Hospital and I can say unequivocally they are just after $$$ and the care I received was deplorable. My experience at other Banfield hospitals was nothing like this. I did find it odd that the location wasn’t busy like the other location. I left in Washington. The gals at the front desk to the veterinary my experience at Scottsdale location was night and day compared to the loving quality care I received in Washington. I’ll be finding a local veterinary clinic, who I’m sure will take much better care of my dogs.

This company and its cancellation policy are pure evil. I tried to cancel in November and they charged a fee for the cancellation. Then they told me it didn't cancel because of the balance due to the cancellation. I have talked to several people who have out and out lied and told me the fee was due to an office visit, but they could not give me a date or details of the visit. We always pay in full so I knew they were wrong. These people who told me this on 2 separate occasions hung up on me when I asked for a copy of the visit. So I got a letter that said this was going to collections when I thought I was done with them. I checked the bank statement and saw they are still charging for the monthly and never canceled. I call and go through the whole thing again. Do not ever deal with this company. They are simply out to make a buck and will take it however they can.

Not only is this company unethical, but they also lie. After telling me that they had signed documents by me they were unable to produce any documentation and still try to send my account to collections. Currently there is litigation against Banfield pet Hospital just like there was previously for a class action lawsuit, I recommend you take your pets anywhere, but Banfield pet Hospital

This is a SHADY business. They are actually zero stars. Constantly misdiagnosis of pets. Unfortunately my kitten literally fell of the bed when she was about 8 weeks old she learned to jump up but didn’t learn yet to jump down and land safely. I immediately took her out o Banfield because her mouth looked weird and they told me she was fine. I wanted an x-ray of her mouth but they wouldn’t give me one even though I had their crappy insurance. I took her back a week later because she stopped opening her mouth and they assured me during the visit they were able to open her mouth even though she wasn’t able to and she’s fine. 2 weeks later I took her to another vet who told me she had broken her jaw and since kittens grow super fast her jaw joint is fused and it’s too late to operate to try bringing her back in a year. They said if it was taken care of before they would’ve had many other options, and they told me if she couldn’t eat to put her down, but if she survives when she’s bigger they may be able to do something. If you love your pet do not take them to Banfield because they will be mistreated and misdiagnosed, I complained to the manager they misdiagnosed my kitten and he said there is nothing I can do. But still wanted to charge my card monthly. I had to pay $265 to stop paying monthly. I think I’m going to start a class action lawsuit.

Former Employee here. My advice is to stay far away from this company. There are much better veterinarians in this county. The animals are put into crates, some that are too small for them. The animals are not given food or water or even taken outside to use the bathroom.

On 4/1/23 my mother’s beloved dog Rusty was euthanized. This was a very traumatic experience for her and I. I had been an employee of Banfield Pet Hospital in Cumming, Ga for about 3 weeks and I put my trust and faith in the staff. The Dr. was fabulous, kind and compassionate during the euthanasia. However, the staff on duty that day including Dustin Fetherkile the Practice Manager, neglected my mother’s deceased dog’s remains. I personally saw my mother’s deceased dog’s remains on the X-ray table during my shift. He was not tagged or bagged he was just laying out in the open for the entirety of the day that he was euthanized. Several months later, I found out that Rusty was never tagged, bagged or put into the freezer. At some point he was moved from the X-ray table to on the top of the freezer where dirty laundry was then placed on top of his deceased little body. My mother's dead dog was left out with dirty laundry piled on top of him until Monday morning when the cremation company came to pick him up. I’m actually surprised that he wasn’t scooped up with the dirty laundry and put into the washing machine. Or perhaps he was. We will never know.

This information was known by Dustin Fetherkile, the Practice Manager and other staff members that were on duty at Banfield. One employee tried to speak up and was told by Dustin Fetherkile the Practice Manager to “mind your own business”. I am horrified that my mother’s companion of 14 years was treated in such a disgusting and degrading manner!! This is absolutely and completely unacceptable. All staff involved including Dustin Fetherkile the Practice Manager should be reprimanded for such disrespect of a deceased animal!
I was called in for an interview after I had resigned and was verbally attacked by Dustin as to why I did not come directly to him. The short answer was I knew he would lie about it. I never received an apology or anything else from Banfield. I have tried to reach out to Banfield and have been given the run around.
Just don’t bring your beloved animal here!! The staff is extremely overworked and severely underpaid.

Brought my pet here under comprehensive exam. The vet did nothing but keep him there for hours only to finally reach closing time and I show up and still nothing had been done. They take your money and then treat your pets like garbage. She could have done her job and listened to my concerns, and then i would have found out he was anemic at 21% percent blood count! That is surgery point, i would have also known he had a fever, i would have done so much had I known. Took my Pet to Grace Animal Hospital and they took time to care like a real vet should. Save your money guys, your pet will thank you for not coming here. They wont even refund my plan knowing how negligent they were.

Horrible, to deal with. If you purchase one of their wellness plans, they will continue to charge you after the plan ends. Happened to me...I contacted my credit card and my credit card co. refunded my money and sent me a letter that Banfield acknowledged the "erroneous" charges. Now they've turned it over to a collection agency. Guess it's time to retain a lawyer. BEWARE!!!!!

On Feb 14 2024 I signed my daughters cat Gideon up for Banfield Active Care wellness plan for $33.95 (proof provided) a month. I made Gideon an appointment with Banfield hospital for March 1 2024 along with my older cat Gary who is already on the senior plan with Banfield which his plan is the Special Care plan for $55.95 a month (proof provided). I had a doctor’s visit that I had to go to on Lackland Air Force base dealing with my heart so my daughter dropped the two cats off at the San Antonio location. They will not do face-to-face visits they only do drop off and they call you when they are done. You have NO idea what they are doing and if they are even doing anything as you leave and only come back when they call which is usually hours later. The cats were dropped off at 0930 am and we never received a call until my daughter called them at around 2:45 pm or so. They never called me until around 3:55 pm when they called to say they were ready for pick up. My daughter went to pick them up and when she got back with the paper work that is when I saw I was charged for the Special Care plan for Gideon at a price of $60.95 a month (now Gary's Special Care plan is $55.95 a month and was just opened in Oct 2023, why $5.00 increase for a younger cat) instead of the Active Care plan that I had signed her up for. Also on that form was the price of their “one time membership fee of $52.95 which should have been a total of $113.90 charged to me today but yet they charged me $131.47, why?

So, I called the 1-888-649-2716 to find out why and to get this matter taken care of that is when I spoke to someone who claimed to be “Frank” yet he had the heavy accent of being from India which means that the customer service line is out sourced overseas. So I spoke to “Frank” and informed him of what happened and to get it fixed he informs me that I need to pay them $301.95 to close that account and then open another account and they will charge me for that…..I of course went “hot” meaning I was mad and informed him I wanted to speak to a Supervisor. Frank stated they don’t have supervisors only case managers and I would have to go to the clinic and deal with them the clinic tells me that I have to deal with the 1-888 number people. I informed Frank of this and that I again want to speak to a supervisor. He puts me on hold for a few and comes back and again tells me to pay to close the current account and pay to get a new account opened. I informed him that his system made the error as I had proof that I signed the cat up for the Active plan and not the Special Care plan he started yelling I started yelling and still demanding a supervisor well he just hangs up on me. So, I call back and guess what, I get another person named “Frank” that again speaks with a heavy accent from India and he too informs me that I had to pay the money to close the current account which I informed him was NOT my mistake so why am I paying for it. The second Frank said something of some use as he stated that a lot of people were having problems with the Banfield hospitals over charging on those plans as there is no oversite to what is truly happening at these clinics. Pets are being dropped off and no one knows what kind of service if any is being done. The cat Gideon was only supposed to be seen to get shots and to get the initial visit for the Active Plan but when I looked at the Financial Invoice # 336403 regular fee $689.62; your fee $131.47 then on the Visit Summary Details report it has: “Typical cost for services: $562.12 Your cost with Gideon's OWP: $131.47”.

So, you are telling me that they are allowed to charge you hundreds of dollars for keeping your pet all day in a cage? And where does this $301.95 come from that both Franks said I had to pay to close the current account to open a new one? There have been no set established prices for any services at this Hospital there needs to be more transparency for what these clinics are charging customers for and for how much.

Bandfield are thieves and liars. Do not trust them or their fake programs. They do have a wellness plan but it is a scam. You do not save any money, because they spread out what they tell you, you save into the months after that appointment and so on. If you try to cancel in June, you will still have to pay the entire year. If you try to cancel in March, you will still have to pay the entire year. So make sure you understand that you can cancel early, but you will get charged through out the rest of the year no matter what. Also know that what ever they say your savings are for each visit is a lie and they tack it on to the months and visits after that appointment. Do not fall for it and make sure to check as many different places for reviews as possible. You will find out that Bandfield has thousands of reviews and very ratings in the 1's and 2's. I learned the hard way like an idiot and fell for their scam, but never again.

The services of the wellness plan are difficult to cancel. It’s easy enough to turn off the auto renewal but almost impossible to get out early in the year of service… even if you have moved to a city that doesn’t have a Banfield. Tried and tried to close out my account and get a final invoice for only services used — was given three different quotes to close it out annd waited hours for a call back. Finally found a text service that worked. This has taken a week of merry go round to accomplish.

Update: I just read another review with the same issue of being told a phone call was made but the client stated they did not receive a call. Mix-up or cover-up?
On 01/25/24 we made an appointment online for 02/15/24 at 2:30. On 01/25/24 we received an email confirming the appt. Today 02/14/24 we received a call saying tomorrow's appt needed to be rescheduled because it was a "requested appt" and therefore they could reschedule it due to a surgery being scheduled for that day. She repeatedly stated that since it was a "requested appt" they could ask us to reschedule.

First of all, aren't all appointments "requested appts"? They gave us other appt options but due to other commitments we could not use them. I stated that the reason appts are scheduled is so that schedules can be planned around said appts.

She proceeded to say that they called me on 01/25/24 and left me a voicemail informing me that the appt needed to be rescheduled. I told her no such voicemail was received on my end (I double-checked this and there was no such voicemail). Let me say again, I have an email from them sent on 01/25/24 confirming our appt, the same day they claim to have contacted me to reschedule.

They offered to do a drop off for our 4 month old puppy. We are not leaving a 4 month old puppy in a clinic, 1) as per vaccination schedules she is not yet fully vaccinated and should not be left in areas with other dogs, 2} she is only 4 months old and we didn't want her to be around barking/yelping dogs, as is understandably common in clinics, and get a fear of going to a vet clinic.

I told them to just cancel the appt, I'll go somewhere else. After we hung up, guess what I got...an automated text message from them confirming tomorrow's appt. What?!?!?

Where is their due diligence? If they left a voicemail (probably dialed the wrong number, mistakes happen we get that) and didn't hear back from us...why didn't they make another attempt to reach us??!!! WHY WOULD YOU WAIT UNTIL THE DAY BEFORE THE APPT TO TELL US IT HAD TO BE RESCHEDULED???!!!

We have been long time Banfield clients for our other pets...NO MORE BANFIELD FOR US!!!