Bamford Reviews 

855
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, wonderful scents, and overall effectiveness, often describing them as superior and a real treat. Many people appreciate the excellent service, noting the efficiency and care in handling orders, alongside prompt and reliable delivery. The beautiful packaging and presentation of items also frequently contribute to a delightful unboxing experience. However, some customers also noted issues with their orders, including receiving incorrect or damaged items upon delivery. A few other people also felt that the packaging was excessive for smaller products. Additionally, some reviewers experienced delays or problems with delivery services, leading to items not arriving on time or being returned.

What people talk about most

Product

People report positive experiences with product, often praising the quality, scent, and overall effectiveness... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the speedy ordering and... See more

Service

Consumers find service to be positive, with many reviewers recommending it due to the great service and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Bamford lotions and perfumes - especially if they’re in the sale but my body cream that had arrived looked like it had been opened as the plastic tape was lifted. It didn’t stop me using it a... See more

Rated 4 out of 5 stars

Beautifully packed gorgeous products. Only complaint is length of time for delivery from DPD who sent three notifications of delivery day/times but failed to turn up. After that it only showed that... See more

Rated 4 out of 5 stars

I am a big fan of Bamford; I really like the style and quality of the fashion. As I live in Switzerland (and don't visit our friends in the Cotswolds regularly), I placed my first order for the... See more

Rated 4 out of 5 stars

Wonderful products that smell divine but first delivery was incorrect - I paid £100 for a bottle of cologne and got a tube of face scrub! Resolved quickly though when I called customer services who w... See more



Company details

  1. Health and Beauty Shop
  2. Candle Store
  3. Clothing Store
  4. Home Goods Store
  5. Spa and Health Club

About Bamford

Written by the company

NEW IN BATH & BODY HOME FRAGRANCE CLOTHING CONTACT US

About Bamford

Bamford was founded on the belief that we need to be more mindful of our connection to the earth; to live consciously, in harmony with nature, and to respect the land that provides for us.

We craft considered clothing and homeware; natural skincare, bath and body collections; and provide nurturing experiences that inspire our community to be more connected: to their bodies and minds, to others, and to the environment.

Everything that we do, make and craft is informed by a desire to be mindful of our footprint and create in an ethical and sustainable way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

855 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(855)

373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So beautiful, the perfect candle

My order of Bamford Lilly Valley and Wisteria candles have just arrived and I am absolutely delighted! Not only are they packaged extremely well and securely, the candles have their own gorgeous box and the candles themselves smell wonderful bringing such delight to these dark,
gloomy February days. Love ❤️

11 February 2026
Rated 5 out of 5 stars

The items I ordered were delivered…

The items I ordered were delivered promptly, with regular updates on their arrival times. Packaging was done well to ensure the products remained intact and secure. I also purchased a lovely scented body cream as a gift, hoping the recipients will enjoy it as much as I do!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Love Bamford Products

Really easy website to navigate and buy from. Lovely smelling hand washes and creams where you only need a tiny amount so goes a long way. Super fast delivery too!

2 February 2026
Rated 1 out of 5 stars

Most products lovely, delivery unreliable

Order placed and confirmed, money taken. Delivery to the London spa. No shipment confirmation, no delivery note email...

But the "how did we do" email. This is ironic.

I am chasing now, and crossing all my fingers that it was a glitch in communication not in delivery. Sad.

On a different note. Bought a few creams in the spa. One had the lid coming off which I did not pay attention to, and it has a weird smell.

2 February 2026
Rated 5 out of 5 stars

Geranium duo - Amazing!

Geranium duo - amazing!
The scent of this hand soap and lotion is just wonderful - the addition of peppermint (eucalyptus?) makes for a refreshing treat.

Would love to find a U.S. location for purchasing this on-line.

26 January 2026
Rated 1 out of 5 stars

Appalling service

Products showed as in stock; my order was confirmed and money taken. They were needed urgently for Christmas presents. I ordered within the required dates for Christmas deliveries. I then got emails saying not available and I was refunded. But no option to send me an alternative. I was left without presents for family at Christmas.

20 December 2025
Bamford logo

Reply from Bamford

Hello Clare, 

Thank you for your feedback.
We regret to learn that you were not satisfied.
Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.
We sincerely hope this can be resolved and that you will continue to shop with us.

Rated 2 out of 5 stars

Experience was ok..

Experience was ok except you sent the wrong item so missed my friends birthday, you then kindly sent out the correct item.

25 January 2026
Bamford logo

Reply from Bamford

Good morning Zoe,

Thank you very much for your feedback. 

We sincerely regret that you received an incorrect item, which unfortunately led to missing your friend's birthday. 

We are pleased to learn that you have now received the correct item and apologise for any inconvenience this may have caused.

Kind regards
Guest Services

Rated 5 out of 5 stars

Great products

All products ordered arrived in a timely manner, I was updated on the delivery times, appropriate packaging to keep items safe and secure. Beautiful scented body cream also bought us gift gifts hopefully they like them too!

24 January 2026
Rated 5 out of 5 stars

Website

Website, processing speed, shipping, packaging greeting. - and if course products: everything is just perfect!

30 January 2026
Rated 5 out of 5 stars

I love Bamford products

I love Bamford products! I got the geranium candle, hand lotion, soap/body wash and body pebble and they all smell amazing!!! I also got the wisteria diffuser and it's the best diffuser I've ever had!!! Can highly recommend all of these products!

22 January 2026

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