Ordered kitchen sink, taps and wastes at a good price. Ordering process was simple. However the courier service Arrow were pretty useless and I did not receive my items when due. Balterley customer se... See more
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We haven’t installed our beautiful double bowl fireclay fluted front butler sink yet but the quality appears to be outstanding and it’s such incredible value for money! So pleased we chose this over a... See more
The website was easy to use and find the radiator I wanted. I was surprised that suitable valves did not seem to be available but were easily sourced elsewhere. Ordering and payment was very straigh... See more
Thank you, for your help and support in my journey of renovation and new build bathroom/wet-room. Getting old is another journey which changes has to take place. It hasn't been easy when halfway of co... See more
Company details
Written by the company
Who are we? World leaders in fine Fireclay. We devote our entire operation to this high-quality method of production. Our 12,000-square-meter factory and 150 employees currently produce 150,000 pieces per year, with a goal of reaching 250,000 fireclay products by the end of 2023 with an additional 100 employees. Fireclay's History Although Fine Fireclay and Vitreous China are closely related, there are distinct differences that are frequently overlooked when producing Fine Fireclay, which is generally processed exactly the same as the Vitreous China product in production units specialising in Vitreous China production when, in reality, various parts of the process must be changed to produce a world class piece of Fine Fireclay. Following a decline in the production of Fine Fireclay products as a result of many Vitreous China manufacturers closing down across Europe, our founders set out to create the best Fine Fireclay product possible with the goal of becoming world leaders in Fine Fireclay production. It means that we choose our partnered manufacturers based on quality and trust rather than price, ensuring our customers received the highest quality goods. The Finest Raw Materials Fireclay products are manufactured and moulded in-house. We take great pride in this as a company because all of our Fireclay products are handcrafted by master potters, meaning a perfect sink is crafted every time. The key to producing outstanding Fireclay products is consistency. To ensure that each product meets our high standards, it is rigorously inspected, and quality tested.
Contact info
Nethercroft Monkholme Lane, Threshfield Skipton, BD23 5HE, Skipton, United Kingdom
- sales@balterley.co.uk
- www.balterley.co.uk
4.3
Excellent
366 reviews
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I received the goods with some damages…
I received the goods with some damages need to stil email them.
9 December 2025
Bad customer service
Bad comms re delivery. Ordered as the offered 48hr delivery. A week later still no sign of my order and no clear answer as to the status
10 December 2025
A very well organised company
A very well organised company
Easy ordering
And delivery issues sorted quickly
9 December 2025
Great quality products at the best…
Great quality products at the best price I could find on the market, fast delivery great experience!
4 December 2025
Hopeless delivery
The loos are not yet fitted so I cannot say how they are but the whole thing was let down by hopeless delivery. My view is that you would do better to use a reputable delivery firm and not rely on cheaper ones who leave before you can get to the door. The first delivery team just telephoned and left without getting out of the van even though I was there. Balterley tried to help and the second delivery was good and helpful for which I was grateful.
1 December 2025
Excellent service
Excellent service, fast efficient delivery and a great product at a very fair price.
27 November 2025
Use a more competent delivery company
Use a more competent delivery company, frustrating experience
25 November 2025
This is a beautiful addition to the new kitchen
My daughter was looking for a double Belfast sink for a new kitchen installation. Found exactly what we wanted on the Balterley site. Hadn't heard of the company before so was a little worried. However the ordering process was very simple. The company kept me updated regarding the progress of my order and gave me a 2 hour time slot on the delivery day. The sink was delivered within that time slot. It was very heavy and the delivery driver carried it indoors for us. Its a lovely sink and looks very good quality for the price we paid. All in all we are very pleased with the purchase and the service we received.
18 November 2025
Excellent service. Delivered in 2 days
Delivered in 2 days, well packed and all parts present. KU kitchens was on the invoice too so the same company
27 November 2025
Unprompted review
Delivery driver did not ring at gate…
Delivery driver did not ring at gate and wait for response took photo and drove of and did not call me still have not received goods
18 November 2025
Great order and delivery process but…
Great order and delivery process but expected a sign up discount offer that never cane to fruition.
18 November 2025
kitchen sink
Ordered kitchen sink, taps and wastes at a good price. Ordering process was simple. However the courier service Arrow were pretty useless and I did not receive my items when due. Balterley customer service were polite and helpful and eventually dispatched a duplicate order a week later than I expected the original. The items seem in good, sound condition. I would have given 5 stars if the courier company had been up to the job.
17 November 2025
Fab!
Sink is absolutely gorgeous, and the delivery team were really helpful. Thank you!
18 November 2025
The reponse was quick and delivery was…
The reponse was quick and delivery was also quick ,packed well and no damage,excellent to deal with.
17 November 2025
Ceramic Sink looks good, Packaging and Delivery needs attention.
The first delivery never arrived, apparently due to technical issues. The second delivery arrived three days later (no delivery at weekends), live tracking information sent to me several times but never worked only given a two hour time slot. Waited in and Sink arrived approximately 45 minutes after the time slot expired. The packaging the sink arrived in was shocking, only a flimsy cardboard box with no protective filing whatsoever, how it came undamaged is a quite amazing. Apart from these two issues the sink looks great.
13 November 2025
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