Ordered kitchen sink, taps and wastes at a good price. Ordering process was simple. However the courier service Arrow were pretty useless and I did not receive my items when due. Balterley customer se... See more
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We haven’t installed our beautiful double bowl fireclay fluted front butler sink yet but the quality appears to be outstanding and it’s such incredible value for money! So pleased we chose this over a... See more
The website was easy to use and find the radiator I wanted. I was surprised that suitable valves did not seem to be available but were easily sourced elsewhere. Ordering and payment was very straigh... See more
Thank you, for your help and support in my journey of renovation and new build bathroom/wet-room. Getting old is another journey which changes has to take place. It hasn't been easy when halfway of co... See more
Company details
Written by the company
Who are we? World leaders in fine Fireclay. We devote our entire operation to this high-quality method of production. Our 12,000-square-meter factory and 150 employees currently produce 150,000 pieces per year, with a goal of reaching 250,000 fireclay products by the end of 2023 with an additional 100 employees. Fireclay's History Although Fine Fireclay and Vitreous China are closely related, there are distinct differences that are frequently overlooked when producing Fine Fireclay, which is generally processed exactly the same as the Vitreous China product in production units specialising in Vitreous China production when, in reality, various parts of the process must be changed to produce a world class piece of Fine Fireclay. Following a decline in the production of Fine Fireclay products as a result of many Vitreous China manufacturers closing down across Europe, our founders set out to create the best Fine Fireclay product possible with the goal of becoming world leaders in Fine Fireclay production. It means that we choose our partnered manufacturers based on quality and trust rather than price, ensuring our customers received the highest quality goods. The Finest Raw Materials Fireclay products are manufactured and moulded in-house. We take great pride in this as a company because all of our Fireclay products are handcrafted by master potters, meaning a perfect sink is crafted every time. The key to producing outstanding Fireclay products is consistency. To ensure that each product meets our high standards, it is rigorously inspected, and quality tested.
Contact info
Nethercroft Monkholme Lane, Threshfield Skipton, BD23 5HE, Skipton, United Kingdom
- sales@balterley.co.uk
- www.balterley.co.uk
4.3
Excellent
365 reviews
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Hasn’t replied to negative reviews
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Excellent product and service.
11 March 2026
The first sink arrived with a broken…
The first sink arrived with a broken box and a huge chip in the sink. I am amazed at how this was packaged or rather not. Just the sink with no polystyrene or bubble wrap to give protection. A dreadful waste and obviously unusable. The inconvenience of a plumber here to fit the sink and his time was just wasted.
Comments please.
10 March 2026
The tab was leaking from the moment it…
The tab was leaking from the moment it was installed and despite me sending a video I have not heard back from the company yet
9 March 2026
I ordered the panel aerived
4 March 2026
Butler sink didn't arrive and I've had…
Butler sink didn't arrive and I've had no reply to my e mails when the replacement will arrive
4 March 2026
All communication of complaint has gone unanswered.
I contacted Balterley the day we received our bathroom cabinet to explain that it was damaged. A week later, my email has gone unanswered.
Dreadful customer service!! I will continue my quest for a replacement product and will update if there is progress.
3 March 2026
Very good quality Retro cloakroom set
Very good quality Retro cloakroom set. Delivery very prompt. Set was very well packed. Good value for money.
25 February 2026
Good to deal with
27 February 2026
Very good value keep it up
26 February 2026
Brilliant after sakes service!
I bought a toilet cistern to replace my leaky one, which was delivered promptly in good condition.
Foolishly, I damaged a part whilst installing it, so contacted them to see is a replacement could be provided.
The response by Josef was very fast and a replacement part was arranged within the hour!
6 March 2026
Unprompted review
Customer Service at its best.
It's only when things go wrong that you really find out whether a company really does vale its customers. I ordered a pedestal and sink an arranged for a plumber to call round 2 days after delivery was due to install them. The items arrived on time but the pedestal arrived in multiple shattered pieces.
On contacting customer services they pulled out all the stops to get a replacement to me in time for the plumber calling, as I'd paid a deposit. The replacements arrived while the plumber was here working on a replacement toilet so everything worked out perfectly, thanks to the hard work to get the parts to me on time.
Obviously I was delighted with the pedestal and sink too.
5 March 2026
Unprompted review
Very professional and helpful service
Very professional and helpful service, all my problems solved very quickly. Thank you !
5 March 2026
Unprompted review
Item was received damaged
26 February 2026
The sink was delivered very promptly…
The sink was delivered very promptly and it looks amazing, I haven’t had chance to fit it yet but looking forward to fitting it, very pleased
24 February 2026
Very good comms and speedy delivery
Very good comms and speedy delivery
Product looks good although not yet fitted
19 February 2026
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