Ordered kitchen sink, taps and wastes at a good price. Ordering process was simple. However the courier service Arrow were pretty useless and I did not receive my items when due. Balterley customer se... See more
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We haven’t installed our beautiful double bowl fireclay fluted front butler sink yet but the quality appears to be outstanding and it’s such incredible value for money! So pleased we chose this over a... See more
The website was easy to use and find the radiator I wanted. I was surprised that suitable valves did not seem to be available but were easily sourced elsewhere. Ordering and payment was very straigh... See more
Thank you, for your help and support in my journey of renovation and new build bathroom/wet-room. Getting old is another journey which changes has to take place. It hasn't been easy when halfway of co... See more
Company details
Written by the company
Who are we? World leaders in fine Fireclay. We devote our entire operation to this high-quality method of production. Our 12,000-square-meter factory and 150 employees currently produce 150,000 pieces per year, with a goal of reaching 250,000 fireclay products by the end of 2023 with an additional 100 employees. Fireclay's History Although Fine Fireclay and Vitreous China are closely related, there are distinct differences that are frequently overlooked when producing Fine Fireclay, which is generally processed exactly the same as the Vitreous China product in production units specialising in Vitreous China production when, in reality, various parts of the process must be changed to produce a world class piece of Fine Fireclay. Following a decline in the production of Fine Fireclay products as a result of many Vitreous China manufacturers closing down across Europe, our founders set out to create the best Fine Fireclay product possible with the goal of becoming world leaders in Fine Fireclay production. It means that we choose our partnered manufacturers based on quality and trust rather than price, ensuring our customers received the highest quality goods. The Finest Raw Materials Fireclay products are manufactured and moulded in-house. We take great pride in this as a company because all of our Fireclay products are handcrafted by master potters, meaning a perfect sink is crafted every time. The key to producing outstanding Fireclay products is consistency. To ensure that each product meets our high standards, it is rigorously inspected, and quality tested.
Contact info
Nethercroft Monkholme Lane, Threshfield Skipton, BD23 5HE, Skipton, United Kingdom
- sales@balterley.co.uk
- www.balterley.co.uk
4.3
Excellent
366 reviews
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Much better quality than I expected for…
Much better quality than I expected for the price. So far so good.
7 October 2025
Fast communication and up-dates on…
Fast communication and up-dates on delivery. Emailed me when DPD had problems with delivery Thanks
6 October 2025
Great quality bath and panels
Great quality bath and panels. Great price. And great delivery, too!
Thank you Balterley
6 October 2025
Great tap
Great tap, really goes well in my kitchen. Great price and would recommend this to anyone who loves a mixer tap.
2 October 2025
Excellent service
From ordering to delivery everything went smoothly. Even when part of the order was damaged in transit Balterley quickly replaced the component. Excellent service all round.
2 October 2025
Communication excellent
Communication excellent. My sink was delivered inside my hall. I haven't fitted or used the sink as yet but it looks good quality
29 September 2025
Wrong sink delivered twice
Wrong sink delivered twice, customer waiting for sink to be able to replace work tops, very frustrating.
10 September 2025
Shocking aftercare and delivery, bath missing key parts
Bath delivered (by just one man, which isn’t enough to safely deliver a bath) in woefully insufficient protection and missing legs, nuts, feet etc. Alerted Balterley immediately who said the best they could do was two day delivery of replacement parts, which meant our plumbers were left with nothing to do. Two days later and although we have a tracking number the courier still hasn’t received the package from Balterley, so we’re having to go out and spend £50 on parts otherwise we pay our plumbers to do nothing today.
30 September 2025
Unprompted review
Bath arrived very quickly and seems to…
Bath arrived very quickly and seems to be of beautiful quality
23 September 2025
Brilliant Belfast sink and excellent customer service!
Ordered a Belfast sink from Balterley, but there was a courier issue that delayed delivery. However, the customer service to sort the situation was second to none, very response and constructive in sorting the courier out to get another delivery date. The sink arrived today and is absolutely superb. First class quality and just what we needed for our new utility room for domestic cleaning and shaggy dog paw washing!!! The price point was exceptionally competitive and I am genuinely take back by the sink quality, solid and immaculate. To obtain such a superb product and exceptional customer service is a huge plus for me in this day and age, I would not hesitate to buy from this company again! 👌👌
18 September 2025
Sink arrived when expected
Sink arrived when expected , but the waste was missing , which was promptly posted out < great service
17 September 2025
PRODUCT ARRIVED AS DESCRIBED ON TIME…
PRODUCT ARRIVED AS DESCRIBED ON TIME VERY PLEASED.
TRIED TO CONTACT IN AD ADVANCE RE DELIVERY BUT UNABLE TO MAKE CONTACT SO SENT NOTE WITH ORDER(NO RESPONSE).
IN THE END THIS DID NOT CAUSE AN ISSUE BUT WOULD BE USEFULL TO BE ABLE TO CONTACT IN ADVANCE.
15 September 2025
Easy ordered and delivered on time
11 September 2025
Great products deserve better delivery systems.
I have ordered two Balterley products recently, one through B&Q and one direct from KU.
The vanity unit was sent by B&Q for next day delivery-but wwe wer not going to be in for 3 days. The unit arrived and was returned. I reordered and the unit arrived safely, but was deposited upside down in my garage. However, we have now opened the pack and the product is superb The bathroom cabinet that I ordered is not yet opened. There was a delay in delivery, with the first delivery reporting that the item was not on the delivery van. I suspect this was an excuse. It then took a further week for the cabinet to arrive. Not a problem, as it wasnt urgent. However, queries were answered promptly, but follow up was by , I think, robots, who promised updates which did not materialise. I susect the cabinet to be of the same suoperb quality as the basin and vanity unit. So, product gets 5 stars and delivery system a generous 3 stars averaging 4.
5 September 2025
First sink did not get put on van for…
First sink did not get put on van for delivery fitted kitchen came to a stop waiting next sink did not get put on van for delivery. 9 days later it came do not recommend
5 September 2025
It looks great
This sink is of good quality , looks nice and sturdy. But it comes with only 6 clips and screws, which I don't find enough, and the securing system is poorly designed. If you can get past this inconvenience, then this is the product to choose.
Delivery took longer than expected, ordered on Sunday, only to receive it on Friday , so it could be better.
3 September 2025
Don't expect your delivery any time soon
Website proudly advises that your order will be delivered withing 48 hours. That is a LIE. I placed my order on the 29th of August. It didnt get it delivered on the 2nd of September, I didnt get contacted either. I emailed in and got told the order will get delivered on the 4th. On the 4th there were no notification of the delivery and no contact. Again, I reached out and received an apology that there is another delay and my order will arrive on the 8th of Sep. Now I have to cancel my plumber and pay his day rate out of pocket as I was told my order will get delivered on the 4th. really unacceptable that the company doesn't reach out to update on delivery and I have to chase. so disappointed.
4 September 2025
Unprompted review
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