Balsam Hill UK Reviews 

Excellent customer service

We have purchased a number of trees from Balsam Hill over the years and they found them all to be a very good quality. Our latest purchase for a family member was at a very good Price. They are very pleased with this and we will continue to shop here as long as they provide high-quality products at a competitive price!

Fantastic quality. A little more expensive but you get what you pay for.
Kept up to date with process.
Fast delivery earlier than expected.

Excellent service from ordering to delivery and look forward to having many enjoyable years

Love balsam products, have two big trees which dress up amazingly.A+++++ from ordering through to assembly. Who wouldn’t want one…or two thank you

I purchased a tree in the sale expecting premium quality and service, but my experience was the complete opposite. The Christmas tree arrived soiled with grease and the lights did not work. For a product marketed as high quality, this is completely unacceptable.
What was even more disappointing was the response from customer service. Rather than providing a prompt replacement for a defective item, I was told the tree was out of stock and that I should contact them again in October or November when stock becomes available (it’s currently June).
A company selling luxury Christmas trees should stand behind its products and resolve problems immediately, not leave customers in limbo, leaving them with the responsibility to chase resolution again a few months down the line.
Between the poor quality control and the inadequate after-sales support, I have completely lost confidence in this company. For the price charged, I expected far better. I would not purchase from them again and would urge prospective customers to think carefully before spending their money here. I did ask for their complaints procedure but they simply sent me a link to leave a trustpilot review, so here it is. Balsam Hill…..do better.

The delivery service was slower than expected. However, we are pleased with our tree.

Well packed and beautiful tree

Really good product - did take a bit of setting up as the company indicated. Very happy.

Christmas decks for our new farm house. Need to take out a second mortgage - price wise - bust great quality and make the place extra special for Christmas.

The quality of the product.

Excellent products.

Great quality but beware of measurements

Ordered 6ft tree
5 ft is bushy and lovely
The final ft is literally one singular branch that comes out of the top which was disappointing

Especially as technically the tree had been used as. It had bene put up. Before discovering

100% recommend but also 100% recommend sizing up

My husband ordered a Christmas tree they are expensive but it’s fabulous haven’t used it but this Christmas will be exciting to put up

Nice tree and good delivery service. Probably not worth the price but let's see how it holds up over thr years

Absolutely appalling customer service. I had to put a charge back through on my card to get a refund for a defective tree as this company were not interested in resolving the matter, shame on you! Told them I would money back despite their pathetic policies and I did.
I would recommend taking your hard earned money elsewhere and avoid buying shoddy goods from this company who don’t care and hide behind their customer service team.
Customer 1 Balsam Hill 0
Update to reply - Your Customer Service team tried to tell me it was not faulty and didn't want to know and they did not care so I will not be reaching out. I have also reported this company to Trading Standards for breach of consumer rights on faulty goods!

Stunning tree and an amazing care package and bag it comes with

This flip Christmas tree is the best invention ever! Worth every penny and really sturdy. Delivery was fast and efficient great company and I would recommend to anyone who’ll listen.