Balkan Holidays Denmark Reviews 

(English below)

Vi rejste til Sunny Beach i uge 32, 2024, og boede på Pomorie Sun Hotel med Balkan Holidays. Selve rejsebureauet fungerede fint, men hotellet var desværre langt fra tilfredsstillende.

For det første var vi overraskede over, at håndklæder kostede 5 BGN pr. dag – noget, man ikke lige regner med, når man har betalt for et all-inclusive ophold. Maden var meget ensformig og smagsløs, og der var alt for mange mennesker til buffeten. Tilmed blev der spillet høj og vild musik under måltiderne, hvilket skabte en ubehagelig atmosfære.

Vi fik ikke vores all-inclusive armbånd ved indtjekning og måtte hente dem senere. Det var også chokerende at se børn under 14 år hente og drikke øl direkte fra buffeten, uden nogen form for overvågning fra personale eller forældre.

Andre irritationsmomenter inkluderede, at vi kun fik ét nøglekort til værelset, og at der kun var gratis Wi-Fi i lobbyen – på værelset skulle man betale for det. Vores værelse manglede også et ‘forstyr-ikke-skilt’, hvilket betød, at vi kunne blive forstyrret når som helst.

Baren ved poolen var kun mod betaling, så for at få all-inclusive drinks skulle vi ind i den "gratis bar" indendørs. Desværre oplevede vi, at en af de mandlige bartendere i all-inclusive baren var upassende og uprofessionel. Han spurgte, om vi var single, havde Facebook, og om han måtte få et kys. Dette var langt fra acceptabelt.

Sidste nat opdagede vi kakerlakker på badeværelset, hvilket bare var det sidste søm i kisten. Desuden var det nærmest umuligt at få en liggestol ved poolen efter kl. 9 på grund af den velkendte kamp om pladserne.

Alt i alt var vores ophold på Pomorie Sun Hotel en stor skuffelse, og vi kan ikke anbefale dette sted til nogen.

Review in English:

We traveled to Sunny Beach in week 32 of 2024 and stayed at Pomorie Sun Hotel with Balkan Holidays. While the travel agency was fine, the hotel left a lot to be desired.

Firstly, we were surprised to find out that towels cost 5 BGN per day – not something you'd expect when booking an all-inclusive stay. The food was bland and very repetitive, and there were way too many people at the buffet. On top of that, they played loud and wild music during meals, which created an unpleasant atmosphere.

We didn't receive our all-inclusive wristbands at check-in and had to pick them up later. It was also shocking to see children under 14 grabbing and drinking beer directly from the buffet without any supervision from staff or parents.

Other annoyances included only getting one key card for the room, and the fact that free Wi-Fi was only available in the lobby – we had to pay for it in the room. Our room also lacked a "Do Not Disturb" sign, so we could be interrupted at any time.

The pool bar was not included in the all-inclusive package, so to get all-inclusive drinks, we had to go inside to the "free bar." Unfortunately, one of the male bartenders in the all-inclusive bar was inappropriate and unprofessional. He asked if we were single, if we had Facebook, and if he could get a kiss – which was completely unacceptable.

On the last night, we discovered cockroaches in our bathroom, which was just the final straw. Additionally, it was nearly impossible to get a sunbed by the pool after 9 AM due to the notorious sunbed wars.

Overall, our stay at Pomorie Sun Hotel was a major disappointment, and we cannot recommend this place to anyone.

We booked flights to Bulgaria in October 2021 for June 2022, today they were cancelled Causing us many issues like Transfers, Insurance, Car Parking.

All they offered was £25 per person but only if we booked through them which was useless as we have Lawyers booked as well.

Will not be using Balkan Holidays again and suggest others think twice In using them as well.

The journey was great. A pleasant flight and the hotel Venus was a fantastic place to stay. A nice garden and pool area. We will definitely choose Hotel Venus again.

Everything was excellent.
Billund - Burgas
We had a trip to Sunny Beach.

Balkan holidays is the worse company ever after having to cancel our holiday 2 weeks ago we have still not received our money back and whenever you ring the company to complain to them about it they keep hanging up the phone rather than pay there customers what the are owed I will never be booking with this awful company again

I've just been repatriated from Bulgaria after booking with Balkan for a 7day trip to borovets . After calling them before we left on Saturday afternoon, airing our concerns about then even sending us in the first place . Due to the many reports on the borovets websites, and hearing that the resort would be closing down as off Monday, we were told not to worry and go . Or we would have lost our rights to a full refund. We were then delayed nearly 3hrs , so not arriving at the hotel Samokov until the early hours . Our rep on the bus told is that other resorts had already been closed , but we know people on the plane that we're booked into those , so they would have been distraught on arrival I'm sure .. we kept hearing about borovets getting closed Monday 16th March, yet still Balkan had made the decision to send us somewhere, where we believe they knew this would be happening. Probably as they didn't want to give us our money back, for a completely ruined holiday .. Yesterday we were informed by letter and the reps on the resort of its closure. Then later that evening about getting repatriated back to Manchester today .. thus cutting short our booked holiday by 5days .. we thought that the letter issued mentioned about a refund , but on further investigation, and a call to Balkan representative today . It now seems that they are indicating to us , that we will have to claim from our holiday insurance , who I'm sure also won't want to pay out .. it seems to us , that Balkan holidays were aware of this whole situation from the start, yet still were prepared to send us , into a country that was obviously going to shut down.. feeling now completely ripped off , and deserted. And Balkan are now using a clever tactic to avoid compensating us , having had only 2 days of a 7day holiday .. very disgruntled customers here indeed now .. thanks for nothing Balkan...

If I could give less I would! I strongly advise people not to travel with this company. They are disorganised and most unhelpful. They seem unable to understand the importance of serious dietary requirements and have given me numerous mixed messages. I have since had to cancel my holiday with very upset children! I definitely would not recommend.

Holiday from hell. What a joke act Balkan Holidays are. These people couldn't organise a thing.
We are currently in Bansko on a ski-ing holiday, staying at the Premier Luxury hotel (completely misleading name).
Room is supposed to be an executive suite - my husband and I are sleeping on a camp bed! No luxury here. Staff are unwelcoming and not at all friendly or helpful. They all seem miserable to b here. The driver of the bus to and from the slopes has zero manners and is the most miserable of them all. The buffet restaurant staff are very nice , helpful and friendly.
Ski-resort: No paperwork given to us on arrival, so took 4 hours of queues to get ski wear fitted and up to the slopes. No signage or direction on where to go without paperwork. Everyone unhappy. Staff miserable and unhelpful again.
Ski-school: Ski-instructor was present on afternoon of day 1 (missed morning session because of the queues), showed up for the afternoon session of day 2 and not at all on day 3. We did have other teachers but with 20 in the class the sessions are just boring and too much waiting around to keep warm. The new teachers don't know what we've covered, and speak little English, so the lessons and progress are slow. Again, no organisation and no-one around to care.
New year: Balkan holidays confirmed we are booked in for a gala dinner at the hotel and we've just found out we are not. Balkan now closed for the evening and reception just being unhelpful again. We are booked for half board for a week, but because we haven't been booked in for the gala dinner it doesn't look like we have a meal for the night! It is just going from bad to worse.
I cannot wait to be back at home with my dog. We paid ALOT of money for this joke act - we've had our pants well and truly pulled down!
I've been told that this resort is incredibly busy at the moment, and other people have been in other months and it has been busy but nothing like this. It must have been good or they wouldn't come back. The smarmy Balkan rep has said that they've changed their system recently and that was his excuse, but I'm guessing that just means that they've been greedy and taken too many bookings and once you are here (and paid your money) they couldn't give a flying fart. Everyone has been complaining.
In summary, check other reviews before you book using Balkan Holidays. They are an absolute joke of a company. Don't give them any of your hard earned money.

Delayed for over 6 hours, passengers not informed of changes until they were on the plane about disembarking at other points and having to go through checks. Heated situations at points between passengers that the crew could not contain whilst family's were on board. Lack of communication and understanding and no admitting of times of delays at secondary stops that were added a week prior to departing. No offer of compensation offered by airline. Repetitive responses to questions raised in letters. Confusion in points raised between airline, customer services and hotel resort. Luggage taken off at secondary stop causing delay and extra cost whilst on holiday of 4 days and no help offered.

Just had a lovely holiday in Bulgaria, sunny beach, didn't know what to expect, from leaving Bristol to returning we had no problems at all, definitely use this company again

Would give zero stars if possible. Our first family holiday to Bulgaria was excellent apart from the travel home. We got an email about 6 days before departure to advise of operational flight change, the time changed due to the fact it wasn’t going direct from Burgas to Belfast and would be stopping for “approx 50 mins” at Edinburgh airport to allow Edinburgh travellers to disembark. Well..

1) Transport turned up to pick up my pregnant wife, 2 year old and me and it was a 7 seater cab with 5 people in it, was told not enough space as we have child?

2) Arrived at Edinburgh airport ahead of schedule at circa 08:15, when parked the air stewardess told all Edinburgh passengers to disembark and Belfast passengers to stay on board ready for swift departure. Around 15 minutes later Belfast passengers were told to disembark and take hand luggage, no mention of what we were to do or where to go just get off basically!

3) Once disembarked, we were held in a queue in international arrivals for over 20 minutes again not being told anything from anyone, handed new boarding passes and told to go through security! All of our bags were scanned and searched 3 times, the special assistance passengers were left in wheelchairs by a door and forgot about! Absolute shambles.

4) Some passengers made their way to desk 12 to check in to Belfast flight to be told by Balkan staff there was NO flight to Belfast and we must seek advice from swissport. Swissport couldn’t tell anyone anything either they were obvlivious. Therefore families with young children and disabled passengers were pretty much left stranded, this went on for well over 1 hour and the arrival Tim in Belfast of 10:00 had well elapsed.

5) We were finally gathered up and told we had to make way to boarding gate 12, although some passengers had called family members to say they had boarded already as advised by other Balkan staff members!

6) Around 11:05 we were back on plane but were told that 4 passengers were missing and if they never showed up they would have to take their hold luggage off and leave behind! Yes leave paying customers behind! 3 of the 4 showed and all of a sudden we were ready to take off!

7) Whilst this happened we had no time to stop for food or drink, I asked the air stewardess for some juice for my daughter to be told that they cannot serve me whilst grounded and due to the flight time from Edinburgh to Belfast there would be no service! Shocking when there was young and elderly passengers!

All in all we won’t be travelling ever again with Balkan airlines, first and last.

What a horrible way to return from an enjoyable vacation!

Avoid, avoid, avoid!!

We have travelled with balkan holidays for the first 2 years hassel free. Not sure if management has changed??? but had 3 changes to our holiday, the last being a week before we were due to travel. The first meant our holiday had to move forward by 3 days, then we were re-routed to Belfast via Edinburgh. Had to take off assisted passengers first, 5 people in Edinburgh which was such a stress for them, then we had to take our hand luggage off plane, go traipsing through airport to get new boarding tickets, which didn't work. The Airport staff then directed us back through airport to Swissport, who had to get 90 passengers sorted to go through security. When we went to security.... there was no priority line for us, we had to have to stand in a queue again, and have luggage checked!!!! distasterous and will NEVER Use this holiday company again!!!! Such a shame after having a good experience on previous holidays.

Excellent Flight, would highly recomend!!

Again similar to a recent review on here, we dont know what the bad reviews were all about (may be just plain arrogance / ignorance of some people), however its best to be positive in life as for sure this company is excellent and the whole experience was excellent, as the flight left on time, despite many others at the airport having delays, we boarded without fuss, and within minutes we were on the run way and up in the air... The plane was new and the crew on board were very well dressed, professional, polite and efficient and made the whole experience a very positive one for us. Tnak you BH Air, Well done!

Robinsons / London

I don't normally leave reviews on airlines, however having read all the bad reviews for Balkan Holidays air flights on here before our flights, and having flown with them last weekend, I have to say - I don't know what the negative reviews are based on, other than ignorance and having the wrong expectations to begin with!
Me and my two daughters had the best experience flying with BHAir last Saturday from Varna to Gatwick. The flight was on time, we even landed 20 min earlier than scheduled. The plane was clean, tidy, the airhostesses dressed in nice red outfits, were polite and helpful, they had to deal with mixed up seats and they managed just fine, there were no customer complains and the plane still left on time, despite all the families travelling with small children and causing confusion on many levels.
The pilot was great, not the normal forced take off, but gradual and smooth. Same with the landing - smooth. Good skill there! We had some turbulence along the way, again not trouble at all, was handled professionally and we almost didn't feel it was there.
All good from our side! Keep a positive attitude and your journeys will be much better, guaranteed!

I am still on holiday, I have been here since Saturday, staying at the pomorie. I can honestly say it is the worse hotel I have ever stayed at. I have got a room that I would use as a store room. There is 3 adults and a baby, I couldn’t fit a travel cot in my room so she had to go in with my daughter, she was on my booking.
The food is terrible, I had to wait 10 mins for cutlery, so my food was cold, but it wasn’t that hot to start with.
The toilet in the restaurant is disgusting, the smell is atrocious, I told a member of staff, I don’t they she did anything.
My husband fell in the restaurant because the floor was wet where somebody had spilt something. I have given it a 1 star, only because I couldn’t do no star. People are up at 4am in the morning,to put towels on the beds, when we go to the pool after breakfast, you can’t get a bed.
The all inclusive, you can only get your drinks from 1 bar, the other bars you have to pay.

Been going to sunny beach for years and had no problems at all

Traveled with Balkan Holidays to Nessebar in June, no problem! I asked some questions prior to departure, these were all answered quickly and efficiently. Flights were fine, transfers well organised and hotel good. Overall, excellent value for money.

Absolutely shockingly bad.
Very bad all inclusive(had to eat out)
Really terrible all inclusive bar(had to buy in or drink out) terrible snacks . Rude Balkan staff rude bordering on aggressive hotel staff.
Entertainment none existent.
Be warned Pomorie hotel dont consider it !!

Awful company. Our plane has to go from East Midlands to Gatwick because the plane didn't sell enough tickets. I'm sat on the plane now in east Midlands Airport and its completely full. Check in Was a nightmare. Waited for well over an hour to hand our luggage In. Because some fish faced old goat hadn't got a clue. They didn't deem. My flight time change as an inconvenience despite going from four and half hours to seven and a half hours. Plus loosing a day's holiday as well. I will never use this company again. literally everyone on this plane is complaining of the same thing.. Please please please read your contract carefully with these clowns before you pay for your holiday. I can't stress enough how bad these are. Plane is an hour late taking off too. Tried to get my money back as soo. As they informed me about the changes but no chance. Barrhead travel were little to no help whatsoever.i will give these I wide birth in future. We have a 12 year old child that has to go 8 hours without food has we had no time to get food I. The airport because of the baggage mess and are not allowed to get of at Gatwick so overall its been an amazing experience all round. Take my work for it this company will ruin your holiday before its even started
Thanks