Balibaris Reviews 

J'aimais beaucoup les sweaters!! Both sweaters fit well, and the quality is great. I received them quickly.
Obrigada!

Great look great fit. Definitely worth the shipping cost they don’t make them this good in America

Tres bien. I don’t speak French but Julie was very helpful.

Thanks Julie

Appalling customer service and not returning my money. 2x items totalling over £350 were missing from my order so I requested they would be resent. After weeks of no response I finally get an update stating they need to open an "investigation which can take up to 1 month". At this point I asked for a refund and now they've been unresponsive for 2 weeks and counting....jokers. Avoid.

Second order and last one. The customer service sucks, take forever to receive a response.
They made a mistake with my order, they refunded me the article but not the shipping fees $20. NEVER AGAIN

RESPONSE: WHEN you MAKE a mistake, I can’t be responsible for that !! YOU ARE NOT SERIOUS AT ALL

BE CAREFUL BEFORE BUYING WORH THEN

Beautifully made, classic but stylish clothes. I’m new to Balibas, have now bought a few items and I really like it. Might be my new favourite clothes brand.

Sans retard, retrait efficace et facile !

I had an awful experience with Balibaris and strongly advise others to shop elsewhere.

I placed two orders in late November (C110893 and C111042). Neither was delivered, and both were returned to the sender. According to Balibaris' policy, refunds should be processed within 14 days, but as of the end of January, I still have not received my money back.

After chasing them multiple times, they claimed order C110893 was refunded on December 23rd – yet I never received it. For order C111042, they blamed a delivery issue and only processed the refund after I contacted them. Even then, I still haven't received the money.

The customer service is horrendous—slow, unhelpful, and completely unreliable. I have no choice but to escalate this to French consumer protection authorities.

Do yourself a favour and shop with a more trustworthy brand. Balibaris is not worth the hassle.

Before I start, let me say I love the products. But their customer service is the worst I have ever experienced.

I got a giftcard for Christmas from my family worth 200 euros. I ordered some things and used the gift card for this and paid the rest with my credit card. I returned an item and got a message back that they refunded the money. They clearly made a mistake and refunded the wrong amount. They still owe me 127,50.. have been emailing them since the 17th and haven’t received any comments. Highly disappointed at this service, mistakes happen, that’s ok. But how you resolve these mistakes is what will leave an impression. Mine is very poor so far.

Reply to Balibaris Reply: As discussed via email, I dispute your claim that it is "clear". But sure, gaslight your customers

In store, they're great.

Online, shocking. I tried to return something and despite a very clear "Free returns" specified on the website (UK version, after I had clicked to set location to UK), I was told it actually costs £5 that will be deducted from my refund. I then got a rude email reply when I mentioned this via email to their customer service. They tried to say that just because in one place it says "Free returns in France" that it means "Only in France", despite other areas (and the area I saw) saying "Free returns". Yes, if you go down the rabbit hole of clicking on more information and finding the detail it does specific - but this "Free Returns" on the individual product pages is misleading and dupes customers.

Ended up with me returning item and just paying the £5 - but means I will never order from them again (either online or in store) as they've lost my trust.

My order was missing 3 out of 5 items with more than 60% of the value I paid but I never received the products nor reimbursement.

I am a loyal Balibaris customer. Before moving to Paris, I spent like 800-1000 EUR on Balibaris products, when I ever I have visited Paris (once per quarter). I recently moved to Paris and started to order online.
However, on my second order (C117635) 3 out of 5 items were missing. I ordered 2 T-Shirts, 2 Sweaters and one button-down shirt. When I received the package there were only the 2 T-Shirts and also no return label or receipt (as in previous orders). The seal of the package itself was not broken and it was the original box. Clearly something must have gone wrong when preparing the order.

I tried to reach customer service via 3 E-Mails in French and English and didn't receive any reaction.

So now I paid more than 300 EUR more than I should because I never received the products. I opened a complaint on PayPal and I hope that their buyer insurance will help me, given that Balibaris does not care about their customers.

It really is a shame given that I was a big fan and promoter of their brand.

When buying a product from Balibaris a while ago I was repeatedly assured by the representative at the store that the product was covered by their lifetime guarantee. It was not just a feature of the item but the reason why I decided to buy it as it was my first purchase from Balibaris and I wasn't too sure about the brand. Around a year later I went back to check if I can have the product restored in some areas where it had been worn down and the representative told me that the item was not covered and confirmed that to me by their superior. Now I don't want to blame the entire company for the lies/misinformation of only one employee, but it was the subsequent treatment of the online customer service that led me to leave this review. The response from the team was accusatory, taking me for a liar, when all I wanted was to inform them of this misinformation. I did not ask for a reimbursement or any other sort of compensation, yet still the response was unnecessarily passive aggressive. A friend of mine recently had a similar issue so I thought it would be important for other people to know that Balibaris do not respect their clients.

I was in the Hampstead branch today I walk in shop assistant seems nice and helpful were talking about families and general chit chat I eventually find a shirt to buy through him helping me he keeps on saying he needed to make a phone call to his mum I said no probs it’s fine with me I’m still looking I find a shirt take it to the till were his attitude changes and accuses me of calling him chief I said what i was shocked I said no il have the shirt I said sorry what did you you think I said say it again, but he wouldn’t and insisted he wouldn’t serve me and asked me to leave I said are you serious he said yes I said you no what I don’t want to spend £200 in your shop anyway but your being paranoid I guess he has a chip on his shoulder or something I still can’t believe the way he just changed not normal anyway I won’t ever be spending my money in any of this company again area managers should really be carful who they higher for jobs now days specially if your going to leave them alone to run the shop I am offended and will be seeing my solicitor about this situation

A chambray shirt that I purchased from the London Marylebone shop tore through the armpit stitching on my second wear which, thankfully, the online team agreed was from a manufacturer's defect and agreed to exchange it.

I provided them with my address but it's now been 6 weeks since I've heard from that team. I've chased them by email 3 times asking for more information they could provide about how the exchange is meant to take place and when - with no success.

In the London shops, I've had great experiences with the lovely staff... But due to the horrible communication and organisation from their head office and online team (not to mention the quality of the garments), I'd encourage you to spend your money elsewhere.

I purchased a jacket from Balibaris and requested alterations. Despite being assured it would be ready within a week, it has now been almost a month and I still haven't received it. I needed this jacket for a wedding, and their incompetence has left me without it.

The worst part? The staff has no idea where my jacket is or if it was ever sent for alterations. Their disorganization is astounding.

To add insult to injury, the staff at the store sent me on a wild goose chase to their other locations to investigate the whereabouts of my jacket myself. This is utterly unacceptable. It's your job handle these matters, Balibaris, not mine.

I'm still waiting for a response to my emails, by the way.

Ordered a £300+ jacket, returned it as it didn't fit and haven't received a refund. They have ignored every attempt to contact them and when calling up their London stores they have said it has nothing to do with them as it is an online order.

For almost 2 months now I have been waiting for Balibaris to reimburse my claim for a product I have never received. While I have received an email apologising and asking for my bank account details so the could make the reimbursement, despite several reminders and follow up emails on my part the reimbursement has still not arrived in my account. My experience is as follows: on 15 February I purchased a pair of jeans for 165 Euros in this store's branch in Beaugrenelle Paris. The hem needed to be adusted and I was promised that I would receive the product in the next few days in time to wear it to a specific event. However when I went back on the agreed day to collect it, I was told the alterations service was on holiday for an unspecified time and the alteration had not yet been carried out. I immediately requested a refund as the promise of the shop had been broken, the hem had not been done, and I had never received my purchase. After filling in the complaints procedure, Balibaris customer service informed me I would be reimbursed in total and asked for my bank details. Almost two months after this purchase (despite following up multiple times) I have received no reimbursement to my account and my emails are now going unanswered. I am very disappointed and hope that this problem can be rectified immediately.

Ordered items (C93519) and submitted a return which was delivered back to Balibaris a month or so ago. Followed up 4-5 times via email and contact form (and Instagram) with zero response each time. No way to contact them by phone, and the shops in UK cannot do anything as it's all dealt with from Paris. I will have to commence legal action for reimbursement.

Worst customer service I've ever experienced. Never order online from this company and save yourself the trouble.

My recent experience with a company's customer service has been a revealing journey that I believe is worth sharing. After receiving a product (order #91518) that unfortunately arrived damaged, I found myself navigating their return process. The order exceeded €300.

The product was returned following their guidelines. I received a confirmation from La Poste that the item had been received on the 7th of February and I awaited the processing of my refund by Balibaris. However, what followed was a period of silence.

Concerned by the lack of communication, I reached out again via email on the 3rd of March, and then later via the Balibaris website contact form, seeking an update on the status of my return and refund. However, there was again no response.

It is also impossible to reach them by phone, making their custom service virtually non-existent

For your records, here are the pertinent details of my order:
Ordering #91518
Order date 18/01/2024