A thoroughly professional repair following an accident, understaken by Balfe Bikes on my Brompton electric which rides the best it has been. Balfe reported on the damage in detail, and kept me informe... See more
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I got a puncture on my way to work and was able to leave my bike at the shop for the repair. The mechanic called me with an update to explain. The staff on collection were also super friendly and help... See more
I’m a professional bike fitter and regularly send clients to Balfe’s in Hackney. The staff are great, good range of bikes often at discounted prices. For cyclists who are not very confident at riding... See more
When I first visited the shop 3 years ago because I got a puncture, I was served by a sexist guy who told me “you should carry a puncture repair kit even if it doesn’t go well with your outfit”. I’m... See more
Company replied
Company details
About Balfe's Bikes - Hackney
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
164-167 Mare Street, Hackney, E8 3RG, London, England, United Kingdom
- 020 38331544
4.4
Excellent
628 reviews
Asks customers to review
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very fast delivery very pleased!
27 February 2025
Great experience testing and buying a…
Great experience testing and buying a family cargo bike. Would highly recommend.
15 February 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really helpful and patient service
Really helpful and patient service, whilst I was working through a cycle to work voucher scheme process. Great deal on the bike too!
23 February 2025
Reply from Balfe's Bikes - Hackney
Hello Kirby. Thank you 5 star review. Always happy to help with cycle to work process. We hope that you are getting on nicely with your new Trek checkpoint. We look forward to seeing you in store again soon.
Helpful and efficient bike shop
Helpful and efficient when I needed a stronger pannier rack than usual.
22 February 2025
Reply from Balfe's Bikes - Hackney
Hi Kristina. Thank you for your review. Glad to hear how helpful we were in finding you a stronger pannier rack. Hopefully see you in store again soon.
Prompt, friendly, fair
Prompt, friendly and efficient service. Good range of kit. Fair on pricing
5 February 2025
Reply from Balfe's Bikes - Hackney
Hello Andy. Thank you for your 5 star review of your visit to our store. We look forward to welcoming you again soon.
Reply from Balfe's Bikes - Hackney
Hello Terry. Thank you for your 5 star review. We would love to know what stand out points of your visit there were.
Great help from staff
Every visit was exceptional and the staffs were very friendly and helpful in guiding me - choosing the most appropriate bike and accessories that suit my needs.
19 January 2025
Reply from Balfe's Bikes - Hackney
Hello. Thank you for your review. We are pleased to hear that your new bike journey with us has been an enjoyable one. We hope you have many enjoyable miles on your new Trek.
Great service
Great service, went in to purchase a new bike with some quite specific requirements. They were super helpful, got the bike and the kit that I wanted, and had it all made up within 2 days. Excellent.
15 January 2025
Reply from Balfe's Bikes - Hackney
Thank you for your 5 star review Carmel. We look forward to seeing you again soon when you need your first free service done which should be done between 6 - 10 weeks after initial purchase. Regards. Balfe’s Bikes Hackney.
New bike purchase
I visited the store to have a chat about what bike would suit my needs and a few days later, Sophie made sure the bike was ready for me to have a test ride before making my decision to buy the bike.
25 January 2025
Reply from Balfe's Bikes - Hackney
Hello Philip. Thank you for your 5 star review of the service you received from Sophie. I will pass this on to her. Hope you are already getting plenty of enjoyment out of your new Scott bike.
Cycle 2 Work scheme bike
Happy with the team’s guidance and support in ordering my new bike on the cycle to work scheme. It’s the first adult bike I have bought, so I had many questions. The process was straight forward and even though the bike delivery was delayed over Christmas, the store kept me fully updated.
25 January 2025
Reply from Balfe's Bikes - Hackney
Hello Navtej. Thank you for your review of your visit to our store. Glad you found the whole process informative and straight forward. We do hope you are enjoying your new bike. Regards. All the team at Balfe’s Bikes Hackney.
Hackney Balfes
Very accommodating with request for a decent trial ride on the bike I was wanting to buy, and the preparation and help with GCI process
20 January 2025
Reply from Balfe's Bikes - Hackney
Thank you for your review Mark. We are pleased to hear that you have enjoyed your experience with us through the process of getting you a new bike. As we always strive to better ourselves, we would love to know what else we could have done to get 5 stars from yourself. All the best, Team Hackney.
Spoke with Peter at Balfe's Warehouse
Spoke with Peter at their warehouse. Extremely helpful, clear communication and friendly advise. The journey from ordering to pre-dispatch has been exceptional. Looking forward to the bike now.
24 January 2025
Unprompted review
Reply from Balfe's Bikes - Hackney
Thank your for your review. We hope you are enjoying your new Brompton. All the best, Balfe’s Hackney.
Balfe's team were incredible patient…
Balfe's team were incredibly patient with me when I was dithering over two bikes. I had several test rides and they didn't get remotely annoyed with my indecision. They also very happily fitted all my extra parts.
4 January 2025
Reply from Balfe's Bikes - Hackney
Hello Susie. Thank you very much for your 5 star review. We are always keen to make sure we find the right bike for everyone’s needs. We never pressure anyone, which is why we never mind taking the time to help our customers decide what will be best for them. We look forward to seeing you on your next visit to our store.
Regards.
Team Hackney.
I ordered a part from the online store…
I ordered a part from the online store and picked it up in the local shop. When I got home I noticed the part was slightly different to what I ordered but it was still great and I used that. The guy in the shop was super helpful and friendly.
12 January 2025
Reply from Balfe's Bikes - Hackney
Thank you for your 5 star review. Do you know what the difference was with what you ordered? I have passed on your feedback to the member of staff who served you. We look forward to seeing you again soon.
Fixed bike
Fixed bike, staff pleasant and helpful. Reasonable price. Good contact with me.
11 January 2025
Reply from Balfe's Bikes - Hackney
Hello Michael. Thank you for your 5 star review of our services. Our workshop team will be pleased and appreciative of your valuable feedback. Pleased we could help you out.
Great service!
5 January 2025
Reply from Balfe's Bikes - Hackney
Thank you for your 5 star review of the service you received from us.
They built a bike we bought through the…
They built a bike we bought through the manufacturer. Corrected the gears when they weren't working properly and kindly fitted a lock to the frame for free.
22 December 2024
Reply from Balfe's Bikes - Hackney
Hello Paula. We hope you are enjoying your new Trek bike. We greatly appreciate the 5 star review from you. Don’t forget the first free service on the bike which should be done around 6-8 weeks after initial purchase.
Great service at store as always I he…
Great service at store as always I he staff were happy to help
30 December 2024
Reply from Balfe's Bikes - Hackney
Thank you for the 4 star review Mark. We are pleased to hear about the great service you received. As you said, we are always very happy to help.
Great service
Great service, bike ordered, delivered and built in store and amazing turnaround in time for Christmas, all within 6 days!!!
21 December 2024
Reply from Balfe's Bikes - Hackney
Hello Robert. Many thanks for your 5 star review. We know the pressures and importance of getting bikes ready on time, especially over the Christmas period to make sure there are only happy faces on Christmas morning. We hope the Specialized Riprock was warmly received and has had plenty of use so far.
Very good service by the manager
Very good service by the manager. He was helpful in every way!
18 December 2024
Reply from Balfe's Bikes - Hackney
Thank you for very much for your 5 star review. We aim to help everyone as quickly and efficiently as possible. We hope to see you again soon.
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