I came into the store knowing nothing about buying a road bike and the team were super knowledgeable and helpful. They were very patient with all my questions.
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Exceptional service from Alex at Balfe’s Bikes (Fulham.) As this was my first high-end bike, his knowledge, patience and willingness to help were phenomenal. He made the whole experience easy and en... See more
Nuno is an outstanding bike specialist with a warm, honest, and friendly approach. The reception team —Simon, Marlon, Jaco, Jessi and all-are very welcoming, offer knowledgeable advice, and genuinel... See more
Great service by Balfes Fulham. Bike running far smoother. Took longer than expected waiting for parts and due to them being very busy but communication was great and they made sure it was ready when... See more
Company details
About Balfe's Bikes - Fulham
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
592 Fulham Road, Fulham, SW6 5NT, London, United Kingdom
- 020 7731 1700
4.4
Excellent
1K reviews
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Bike running perfectly now!
Brought my bike in for a regular service, requiring brake pads, new chain and cassette as well as retuning gear settings - all done perfectly by Nuno and the team. Thanks
24 November 2025
Shocking customer service
After taking my bike to the shop, it was left in there for two weeks prior to me having to go into the shop to remind them to quote. They quoted and I paid upfront. The cost was £256 for a general service and brake pad replacement (which I thought was hefty to say the least). A further 3 weeks went by after which they called to say they had started working on it and trying to revise the quote (upwards of course).
I didn’t want to be swindled into paying more so I said to leave it, refund me, and I’ll pick my bike up. It’s 2 months later and 4 emails and I still haven’t received a refund (despite them saying they would fully refund me).
Don’t use this place - sloppy customer service, expensive and a waste of time.
11 August 2025
Unprompted review
Great service and excellent build…
Great service and excellent build quality. The bike goes like a rocket!!!
14 November 2025
I was very well attended and advised on…
I was very well attended and advised on all of my queries, with a lovely and polite individual.
13 November 2025
Great experience from the team
Great experience from the team - really helpful and gave lots of time. Could not recommend enough!
9 November 2025
Great people. Great service
The team in the Fulham branch are always helpful and professional. Good comms and a very good service on a fairly tired bike, it looks and feels new. Also, cost was lower than quote, so that was welcome. I would strongly recommend.
28 October 2025
May use AI-assist with repliesRead more
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gave them my dynamo lights to fix but…
gave them my dynamo lights to fix but besides not fully completing the jobs they also lost a few parts before returning it to me.
22 October 2025
Reply from Balfe's Bikes - Fulham
Thank you for sharing your feedback. We are very sorry that your lights were not fully repaired and that some parts were lost in the process. We completely understand how frustrating this must have been.
To make up for the inconvenience, we have replaced both of your lights as a goodwill gesture. We truly appreciate your patience and your continued support, and we will use your experience to ensure our service is improved in future.
Kind regards,
The Balfes Bikes Team
Fulham balfe's bikes
Fulham balfe's bikes
great people - great service
never disapoointed
19 October 2025
Great helpful and friendly service
Went to get a replacement Continental tyre. Was helped by Jesse who was super helpful and very friendly. Will definitely go back.
16 October 2025
Unprompted review
Reply from Balfe's Bikes - Fulham
We're happy to hear that you had a positive experience and that our Fulham team was helpful. We appreciate your feedback and look forward to seeing you again. Kind regards, Balfes Bikes
The Fulham team
The Fulham team, went the extra mile to set up new scott spark the way i wanted it, thanks guys, works great. It had been on a great end of season deal and 0% finance, i could have asked for more, bike's great, thanks
5 October 2025
Reply from Balfe's Bikes - Fulham
We're happy to hear that our Fulham team went above and beyond in setting up your new Scott Spark to your liking! It's great to know that you're enjoying the bike and the deal we offered. Thanks for your positive feedback. Kind regards, Balfes Bikes
Great people, excellent shop
Very friendly people always willing to help out. Good deals through cycle scheme!
4 October 2025
Reply from Balfe's Bikes - Fulham
We're happy to hear that our Fulham team's friendliness and assistance, along with our cycle scheme deals, have been beneficial for you. Thank you for your feedback! Kind regards, Balfes Bikes
Speedy repair
I had trouble with my chain rubbing against the derailleur at the weekend and wandered into the Fulham store hoping the mechanic would just be able to tweak the settings. It turned out that my diagnosis was wide of the mark and a plastic bit of the derailleur had broken off. I then had visions of having to leave my bike there for a couple of days! Luckily the spare part was in stock and he fixed it there and then. It took 10 minutes tops - super efficient!
7 October 2025
Unprompted review
Reply from Balfe's Bikes - Fulham
We're happy to hear that the mechanic at the Fulham store was able to quickly diagnose and resolve the issue with your derailleur. We appreciate you taking the time to share your positive experience with us! Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Fulham
We appreciate you taking the time to share your positive experience with our services. We're happy to hear that you found our Fulham team efficient and our products well-priced. Kind regards, Balfes Bikes
Terrible customer service
Good items to purchase in store, customer service not great at all. Wanted to replace the tape on my handlebars, so worker at the store told me to email and they’ll order them in and I can pop in to get them fitted. Simple enough. So I email and they say it’s fine about the tape and to bring my bike in on the Wednesday morning. I bring it in, and nothing in the system about me coming in and no tape. So have to rebook for the Saturday, and go back home. Waste of a journey and time. This time I ordered the tape in store as apparently you can’t do it via email. I get them to confirm they’ll be able to do it on the Saturday, and they say yes. Come in on the saturday and they say the bike will be ready on monday or tuesday. It’s a small job that should take 30 minutes at max? Why do they need 3/4 days? Honestly ridiculous, just full of excuses on why they can’t do it. They then say oh come in the following Saturday we should be able to do it then. Key word should. No guarantee they’ll do it, I would probably come in for the third time and they’ll say oh yeah sorry we’re all busy it will take a few days to get to it. Why take bookings when you can’t stick to the time? If I book my car in for an MOT or service they do it the same day, they don’t say to me oh come back in 3/4 days for it. Avoid this shop. Maybe other branches are better. Just come for accessories but not a service.
4 October 2025
Unprompted review
Solid work, bit pricey
Solid work, was a bit expensive this time… changed out a few things they changed out last time I think, which is always a bit sus. But they’re good guys, timely and the quality of work is solid.
28 January 2025
Reply from Balfe's Bikes - Fulham
We're happy to hear that you found our Fulham team helpful and friendly, and we appreciate your positive feedback regarding the discount. Kind regards Balfes Bikes
Reply from Balfe's Bikes - Fulham
We appreciate your positive feedback and we're glad you found our Fulham staff knowledgeable and our service good. Thank you for your time! Kind regards, Balfes Bikes
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