All went well. Only too bad that you can choose the delivery company/ the delivery company doesn't let choose the delivery date.
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It never arrived but your records say it was delivered. Update: The package was left at a different house in our neighbourhood and we received it after the event when it was needed. Baker Ross we... See more
Company replied
The products are great, very inspiring and engaging! I think it is even better to upgrade the website to a more modern feel and easier navigation - and for the products to have some more thorough expl... See more
Company replied
I didn’t get the order, because did address mistake, but had contact with costumer service! It was great experience!
Company replied
Company details
About Baker Ross Nederland
Written by the company
Kunst & Knutsels
Knutsel activiteiten
Speelgoed
Aanbiedingen
Neem contact met op
Inspirerende creativiteit sinds 1974
We vinden dat het voor ouders, leraren en vooral kinderen gemakkelijk moet zijn om hun creatieve potentieel te benutten met toegang tot leuke en educatieve knutselactiviteiten voor een geweldige prijs. Dat komt omdat het inspireren van jonge creatievelingen met educatieve spelideeën hen vanaf het begin aan het denken en leren zet.
We hebben een enorm assortiment aan knutselspullen op voorraad die spelenderwijs leren eenvoudig en plezierig maken voor het hele gezin. Bovendien hebben we honderden gratis knutselprojecten en leuke tekeningen met een thema - omdat we kinderen graag helpen om iets te bereiken!
Exclusieve producten
Met meer dan 75% van de producten exclusief voor Baker Ross, is het nergens beter om te winkelen voor uw benodigdheden voor kunst en handwerk of feestartikelen. Ons speelgoed, knutselsets en fantasiestimulerende activiteiten zijn ontworpen voor kinderen en brengen plezier en leren samen, zodat iedereen overal het creatieve plezier van knutselen en knutselen kan ervaren.
Geldteruggarantie
Alle producten die door Baker Ross Limited worden verkocht, worden geleverd met een geld-terug-tevredenheidsgarantie. Daarom, als je om welke reden dan ook niet tevreden bent met je bestelling of een product, stuur het dan gewoon binnen 28 dagen na ontvangst naar ons terug voor een volledige terugbetaling van de goederenwaarde of omruiling.
Contact info
Netherlands
- klantenservice@bakerross.nl
- www.bakerross.nl
4.1
Great
8K reviews
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Goods are fine and fast delivery
Very good! Fast delivery! We will order here next time again! 5 stars
1 May 2021
It was delivered very fast and good.
28 April 2021
All ordered products arrived on time…
All ordered products arrived on time and as expected. Pleased with my purchase.
24 April 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Late delivery
11 April 2021
Reply from Baker Ross Nederland
Dear Melissa,
Thank you for your feedback.
We are so sorry that the delivery took longer than expected.
We are trying our very best to work on our delivery time.
Once again Apologies for any inconvenience caused.
Kind regards,
The Baker Ross team
There is track and trace of your…
There is track and trace of your orders.
Honest and Precise!
6 April 2021
Products are really nice and kids…
Products are really nice and kids enjoyed. but the delivery was late for the birthday. Needs to be improved (delivery time)...
6 April 2021
Because I miss things and I wrote an…
Because I miss things and I wrote an email about it but I don't get answers.....
5 April 2021
Reply from Baker Ross Nederland
Dear Joan,
Thanks for the feedback.
We're sorry to hear that you've had issues with your order.
Our customer service team have processed a refund, if you have any questions please don't hesitate to get in touch.
Once again our apologies for the inconvenience caused.
Kind regards,
The Baker Ross team
Missing parts
The robot craft-it sets are missing nails to complete the robots... unfortunately
4 April 2021
Reply from Baker Ross Nederland
Dear Ran,
Thanks for the feedback.
We're terribly sorry to hear that you've had an issue with your order.
Our customer service team has contacted you to solve this problem for you.
Apologies for the inconvenience caused.
Kind regards,
The Baker Ross team
Everything was great except for the…
Everything was great except for the delivery time. It took more than a week to be delivered! I was hoping for a fast delivery service.
4 April 2021
Delivery time was very long..
Delivery time was very long... we are used to have delivery in max 5 days ...
Otherwise love the website and customer service reacts fast
28 March 2021
Excellent product!!
27 March 2021
nice products
27 March 2021
Reply from Baker Ross Nederland
Good afternoon,
Thank you for your feedback. I am sorry to read that you had to wait longer than expected for your parcel and hope we can improve on the delivery time in the future.
Kind regards,
Melissa
Unfortunately it was delivered late
Unfortunately it was delivered late, which made it pretty worthless.
22 March 2021
Reply from Baker Ross Nederland
Good afternoon,
I am sorry to read that you are not satisfied with the delivery of your order. This was delivered in the delivery time that is stated on our website of 5-7 working days and we try our best to get your order to you as quickly as we can.
Kind regards,
The Baker Ross Team
I received the incorrect order and this…
I received the incorrect order and this was correctled within a few days. I am very pleased with my order and service .I highly recommend this company.
17 March 2021
Shipment was slower than promised
Shipment was slower than promised. Products looked different than pictures.
16 March 2021
Reply from Baker Ross Nederland
Dear Christianne,
Thank you for the feedback.
We're terribly sorry to hear that you've had an issue with your order.
Our current delivery estimates are 5-7 working days and we're afraid that we cannot influence or guarantee a delivery date.
If you have ant questions regarding your delivery, please get in touch with our customer service team.
Apologies for any inconvenience caused.
Kind regards,
The Baker Ross team
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