Baker Hudson Health Ltd Reviews 

1,184
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely knowledgeable, polite, and completely supportive without applying any pressure during consultations. People note that representatives explain options clearly and provide exceptional assistance when handling private health provider transitions. Consumers also appreciate the efficient service, showing how easily agents secure competitive renewal prices and tailor policies to individual needs. Reviewers emphasize that the entire process is smooth, professional, and consistently reliable across multiple years of ongoing support. Many individuals mention that phone calls are answered promptly by helpful humans who genuinely have the customer's best interests at heart.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, friendly, and... See more

Service

Customers report widespread satisfaction and positive experiences with the service provided. Reviewers... See more

Customer service

People report positive experiences with customer service, highlighting responsive, clear, and helpful... See more

Price

Consumers find price to be very positive, consistently reporting substantial financial savings on their... See more

Response time

Clients share positive opinions on response_time, frequently highlighting swift and prompt communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful company in changing our private health provider. We dealt with Stanley who provided us with all the information we required to make an informed decision. He was very knowledgeable but... See more

Company replied

Rated 5 out of 5 stars

Wouldn't use anyone else for health insurance. Shout out for Stanley in particular. They are proactive, contact made well in advance of any renewal date and a swift sweep of the best and most approp... See more

Company replied

Rated 5 out of 5 stars

Alex was very knowledgeable and really supportive as we moved to Baker Hudson Health whilst also moving from one PMI provider to another. I was kept up to date throughout the whole process, and A... See more

Company replied

Rated 5 out of 5 stars

I've been using Baker Hudson Health for about 3 years and they have never let me down. They are extremely professional and knowledgeable and have always found me a fantastic deal on my health insuranc... See more

Company replied


Company details

  1. Insurance Agency
  2. Business Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Life Insurance Agency

Information provided by various external sources

Baker Hudson Health specialises in private medical insurance, not only for individuals but also high net worth, high profile, international and SME clients. We pride ourselves on delivering a bespoke service with ongoing support and guidance throughout the plan year. Our expert advisers are experienced in dealing with pre-existing conditions, understanding complex medical terminology and insurance jargon, meaning you don’t have to.

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,184)

142 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you James

James looked at my premium and the increase Aviva were going to impose at renewal. He did extensive research and has found me a much better deal with exactly the same health care cover. I really am so grateful.

14 July 2026
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Ms Barlow

I'm really pleased I was able to help you find a better deal while keeping the same level of cover. It's always worth taking the time to explore the options at renewal, and I'm glad we found a solution that worked for you.

Thank you for your kind words and for trusting Baker Hudson Health. I really appreciate it.

James

Rated 5 out of 5 stars

They are consistently helpful

They are consistently helpful, very polite and courteous . They call back when they say they will and I really feel they have the customer’s interest at heart. When you make a call to them you get straight through to a HUMAN!

14 July 2026
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Reply from Baker Hudson Health Ltd

Thank you so much for your review and 5-star rating.

I'm delighted to hear you've had such a positive experience with our team. Providing a personal, reliable service and always putting our clients first is what we strive for, so your feedback really means a lot.

Thanks again for your support, and we look forward to helping you again in the future.

Best wishes,

Michael

Rated 5 out of 5 stars

Issue with AXA

I had an issue with AXA which was taking them longer than expected to sort, which in turn was stressing me out as it might have meant me paying a considerable amount of money that I hadn’t accounted for. I called Freddy, the issue and he immediately contacted AXA on my behalf and had the problem sorted, in my favour, within half an hour. It was such a relief. I couldn’t recommend Freddy and Baker Hudson Health more highly.

13 July 2026
Unprompted review
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Reply from Baker Hudson Health Ltd

Thank you so much for taking the time to leave such a kind review.

I'm really pleased we were able to get everything resolved with AXA and, most importantly, take some of the stress off your shoulders. I know how worrying situations like this can be, especially when there's the possibility of unexpected costs, so I'm glad I could step in and get it sorted quickly.

Your recommendation means a great deal to me and the whole team at Baker Hudson Health. Thank you for putting your trust in us, and if you ever need any assistance in the future, please don't hesitate to get in touch.

Best wishes,

Freddy

Rated 5 out of 5 stars

Switch handled professionally.

The premium with our current insurer had become excessive and the company were able to find a better provider which met our requirements. Everything was carried out professionally and the validity of information was always confirmed.

2 July 2026
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Reply from Baker Hudson Health Ltd

John

Thank you for your kind review and 5-star rating. I'm delighted I was able to help you find a policy that better suited your needs while providing a professional and straightforward experience.

Your feedback is greatly appreciated, and I look forward to supporting you again in the future.

Stan

Rated 5 out of 5 stars

Brilliant service again from the team.

Brilliant service again from the team.
Really appreciate their help now two years on the trot.

8 July 2026
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Reply from Baker Hudson Health Ltd

Thank you for your kind words and for your continued trust over the past two years. I'm delighted to hear you've been pleased with the service. Your support is greatly appreciated, and we look forward to helping you again in the future.

James

Rated 5 out of 5 stars

Excellent advice given or a tricky…

Excellent advice given or a tricky subject as our monthly payments had gone up a considerable amount.
With certain recommended changes it the increase to an agreeable amount.

3 July 2026
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Reply from Baker Hudson Health Ltd

Mr Halliwell

Thank you for your kind review. I'm pleased I was able to help find a solution that made your renewal more manageable. It's always my aim to provide clear advice and recommend the most suitable options for each client's needs.

I appreciate your feedback and look forward to helping you again in the future.

Stan

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful

29 June 2026
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Avril

Thank you for your feedback and 5-star rating.

Please get in touch if you need anything throughout the policy year.

Stan

Rated 5 out of 5 stars

Health insurance

James Hopkins - responsive, clear and helpful

3 July 2026
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Reply from Baker Hudson Health Ltd

L Jones

Thank you for your positive feedback and 5-star rating. I am pleased to hear the service I provided was "responsive, clear and helpful".

Please do get in touch should you need anything further.

James

Rated 5 out of 5 stars

Gave clear and relevant information and…

Gave clear and relevant information and answered questions with additional useful detail. I did not feel pressured to take up any quote and I am left with the feeling that the company will be helpful with future renewals and querries

22 June 2026
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Reply from Baker Hudson Health Ltd

N Pinel

Thank you for your kind review. I'm pleased to hear that you found the advice clear, informative, and without any pressure. Helping clients make informed decisions and being there to support them at each renewal is always my priority. I really appreciate your feedback and look forward to assisting you again in the future.

James

Rated 5 out of 5 stars

First class service.

First class service.
Very efficient, friendly staff who offer good sound advice . I have every confidence in this firm and can thoroughly recommend them.

25 June 2026
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Reply from Baker Hudson Health Ltd

Thank you for your kind review. I'm delighted to hear you were pleased with the service and advice you received. Your confidence in Baker Hudson means a great deal to us, and we really appreciate your recommendation.

We look forward to helping you again in the future.

Stan

Rated 5 out of 5 stars

Excellent service, support and outcome.

Excellent service, support and outcome. Already using them for another piece of insurance. Would recommend.

25 June 2026
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Reply from Baker Hudson Health Ltd

Sam

Thank you for your review and 5-star rating. I am very happy to hear the service I provided was "excellent" and that you would recommend Baker Hudson Health.

Please do get in touch should you need anything further.

Matt

Rated 5 out of 5 stars

Stan's response was swift & helpful

Stan's response was swift & helpful. I was able to change insurer very quickly, having been made aware of the benefits and drawbacks of the new insurer in one phone call.

24 June 2026
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Caroline

Thank you for taking the time to leave your positive feedback and 5-star rating. I am very pleased to hear the service I provided was swift and helpful and ultimately helped you decide on a suitable policy moving forward.

Please do get in touch should you need anything further.

Stan

Rated 5 out of 5 stars

Spoke to Michael and within ten minutes…

Spoke to Michael and within ten minutes he rang back having obtained a reduction in my renewal premium.
Very impressed

22 June 2026
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Mrs Parmar

Thank you for taking the time to leave your 5-star rating and positive feedback. It was a pleasure speaking with you and I am very happy to hear you were impressed with the service I provided.

Please do get in touch should you need anything further.

Michael

Rated 5 out of 5 stars

Good service

The Wife & I have been with Baker Hudson for many years.
This year, Michael Lear dealt with our healthcare policy renewals.
As with all other Baker Hudson representatives, Michael dealt with my questions & arranged the best terms for us providing a quick, professional experience.
Highly recommended.

17 June 2026
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Richard

Thank you for your kind words and for your continued trust in Baker Hudson over the years. I'm pleased I could help with your renewal and answer your questions. Your recommendation is greatly appreciated, and I look forward to helping you again in the future.

Michael

Rated 5 out of 5 stars

Response and had time

Responsive and had time. Friendly and efficient outcome. Will use again.

17 June 2026
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Mrs Maunder

Thank you for taking the time to leave your kind words and 5-star rating. I am pleased to hear the service I provided was both responsive, friendly, and efficient.

Please do get in touch should you need anything further.

Stan

Rated 5 out of 5 stars
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

T Hunt

Thank you for taking the time to leave your positive feedback and 5-star rating.

Please do get in touch should you need anything throughout the policy year.

Stan

Rated 5 out of 5 stars

This is how to provide a service I would highly recommend Baker Hudson

James was very helpful and provided me with a good understanding of my options...he was not pushy at all; in fact, the opposite: he allowed me to work with him to find the right option for myself and my wife's policy.

15 June 2026
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Robert

Thank you for your kind review. I'm delighted to hear that you felt supported throughout the process and never under any pressure. Taking the time to understand each client's needs and helping them find the right cover is always my priority. I really appreciate your feedback and look forward to helping you and your wife again in the future.

James

Rated 5 out of 5 stars

Alex was brilliant

Alex was brilliant! Very helpful, professional and knowledgeable!😊

11 June 2026
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

H Shoyer

Thank you for your glowing review and 5-star rating. I am pleased to hear your experience was positive and that you were happy with the helpful, professional and knowledgeable service provided.

Please do get in touch should you need anything further.

Alex

Rated 5 out of 5 stars

Have used Baker Hudson for many years

Have used Baker Hudson for many years. Stanley and his team have always been helpful and informative in getting me the best insurance

12 June 2026
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Fiona

Thank you for your positive feedback and 5-star rating. I am pleased to hear your experience was positive and that you were happy with the helpful and informative service provided.

Please do get in touch should you need anything further.

Stan

Rated 5 out of 5 stars

James was very professional

James was very professional, helpful and informative. He heard and understood my needs and was very patient in our interactions to offer me the best options. He was easy to get to speak with and very responsive. Overall a very good experience.

9 June 2026
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for your wonderful feedback. I'm really pleased to hear that you had such a positive experience and that I was able to find the right options for your needs. Your kind words are greatly appreciated, and I look forward to helping you again in the future.

James

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