I requested a small cap for items purchased. Ashley, contacted me via text, to make sure that’s what I wanted. She also, put in a few discounts to make my experience even better!! I’ve never had that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Baisiwig -This company is legit and stands firm on satisfaction guarantee. I have ordered a few wigs and have been pleasantly pleased. When I had an issue with 1 purchase, the help in resolving the ma... See more
Company replied
I order from this website quite often and I’m never disappointed. The quality of the hair is amazing. From the seamless lace to the natural looking part, and the minimal shedding is what does it for m... See more
Company replied
I’ve worn hair enhancement for 25 years. This is by far the best looking Wigs that I’ve invested in. Thank you so much. Hopefully when I get the product, I’ll send another review with photos. The proc... See more
Company replied
Company details
Written by the company
BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Contact info
United States
- www.baisiwig.com
3.7
Average
626 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of hair is not good. Why should you have to pay for return label upon check out. Is it visible upon check out. The give you the same generic response. Where is the zero stars. Fraud.
Fraud and misrepresentation of hair styles. NOOOOO good quality
30 September 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
I love the way that the website show…
I love the way that the website show the wigs. Especially the toppers and clips attached to the toppers!! Awesome
29 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our hair! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
It was senior friendlyonly contemplating the purchase…
I was only contemplating the purchase because I’m a disabled senior woman and not a hair expert making the cost a bit much. Customer Service sent a text making my purchase a lot more favorable for me to try !!! Thank You !!
26 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Very easy process.
Great communication, easy to order and hope to order more.
25 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Beautiful wig can’t wait to wear it!!!
18 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Great communication!
First time ordering from this site…customer service sent a confirmation email and text shortly after I placed my order. I like the open line of communication to ensure me my order had been received and preparing to be shipped soon.
16 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
WAS TOLD TO RETURN HAIR TO CHINA.
I didn't like the hair I purchased. I was told by Baisi that I could send the hair back to an address in China and pay the postage. It was an expensive lesson learned. Never again! I'm still very angry and will probably never buy hair from any on-line company.
10 August 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
My honest review.I bought 2x6 short…
My honest review.I bought 2x6 short bone straight and it was the most beautiful hair i have ever gotten .just wear and go.fast delivery and everything perfect.its every day wear to go wig.Good for summer and winter.
10 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wig! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
As soon as I placed an order I got a…
As soon as I placed an order I got a text message asking if my order was correct and if there needed to be any changes. I thought that was great customer service considering that it’s usually difficult to speak with anyone when you order online.
11 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
It was a smooth experience and I’ll be…
It was a smooth experience and I’ll be back and continue shopping with them
9 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Excellent customer service …
I requested a small cap for items purchased. Ashley, contacted me via text, to make sure that’s what I wanted. She also, put in a few discounts to make my experience even better!! I’ve never had that happen. So far, my experience has been exceptional!
4 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I ordered a wig back in April and it…
I ordered a wig back in April and it looks just like it’s my own hair! As of today I’m still getting many compliments. I just ordered another pixie short cut. I’ll be getting all my wigs from here from now on.
1 April 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wig! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
They allow customization of any unit…
They allow customization of any unit you purchase. I love the communication can’t wait to see my product. Will sent photos/video
4 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
This is my second time ordering from…
This is my second time ordering from this site and they keep me up to date on everything from
4 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Dall214
Excellent Customer Service. Excellent Quality Product. Received product in a timely manner. I am very satisfied and I will continue to order from Baisi. Thank you ❤️
16 July 2025
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I order from this website quite often…
I order from this website quite often and I’m never disappointed. The quality of the hair is amazing. From the seamless lace to the natural looking part, and the minimal shedding is what does it for me. If you’re skeptical about trying them out, here is your confirmation ladies..!
3 September 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our hair! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Do not buy from this company
Do not buy from this company. The products are misleading and look nothing like the ads. The hair is terrible. You can buy better hair on Amazon and now they make it impossible to return if you are not satisfy. This is a scam!
2 September 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
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