Bailey of Sheffield Reviews 

531
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade jewelry, noting that the items are extremely durable, beautifully packaged, and feature unique designs. People also appreciate the friendly staff who consistently go above and beyond to ensure every purchase is special. However, some customers also noted frustrating issues with delivery services and courier delays that occasionally affected their plans. A few buyers experienced minor setbacks regarding shipping mix-ups and tracking problems. Despite these transit challenges, the dedicated support team usually stepped in to resolve delivery issues very promptly.

What people talk about most

Product

People report positive experiences with product, highlighting exceptional quality and craftsmanship.... See more

Quality

Users describe positive interactions with quality, consistently praising the outstanding craftsmanship and... See more

Service

Customers report widespread satisfaction and appreciation for the service provided. Reviewers frequently... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick shipping times and attentive support when... See more

Staff

Customers consistently note positive experiences with staff, describing them as caring, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

531 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(531)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb product.

Superb product.

I am very pleased with my purchase. Great communication, too.

I would highly recommend Bailey of Sheffield.

27 November 2025
Rated 5 out of 5 stars

Excellent company to buy from ❤️

I originally bought my partner a bracelet and beads a couple of years ago as he loves their work , so I have just purchased 2 more beads from them to add to his bracelet. They are a wonderful company and nothing is too much trouble for them and when buying something they keep in touch with you personally through the process . Keep up the excellent work Baileys 😊❤️

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, fantastic service.quality product.5 star.
You can make everything personal.
I love my bracelet

13 November 2025
Rated 5 out of 5 stars

Many thanks

Many thanks. Another top quality item, you guys are truly fantastic.

10 November 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely words Phil! You are a great customer :) :) :)

Rated 5 out of 5 stars

Bespoke & Unique

Very personal experience
Professional & caring demeanor
High quality workmanship
Bespoke & unique gift

7 November 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words. Always appreciated!

Rated 5 out of 5 stars

Fantastic product and quality

Like all items from Bailey,finish and quality second to none along with top quality packaging and presentation,a credit to not only all involved in design and manufacture,but also a nod to Sheffields fantastic heritage.

6 November 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

What a lovely review to read on a miserable wet day. Thank you for brightening up our day Steve. :)

Rated 5 out of 5 stars

Purchase charm for my sons birthday,but…

Purchase charm for my sons birthday,but looked like it would not be here in time ,so e mailed to ask if could be posted sooner and that happened and he got it for his birthday thanks for your help

23 October 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Yvonne, we always try to meet deadlines if we know them! :) Hope you all had a fabulous celebration and thank you for thinking of our products for your sons birthday.

Rated 5 out of 5 stars

Mix up with delivery date which was a…

Mix up with delivery date which was a problem as it was a birthday present however they resolved same day making a personal delivery by car. Everyone makes mistakes now and again but it’s how you deal with them that counts. Fantastic customer service!

29 October 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Aww thank you John. We do try! :)

Rated 5 out of 5 stars

Ordered an engraved bead

Ordered an engraved bead. Sent off the designs to Bailey and the bead was delivered to me a week later.
Really pleased with the bead and excellent delivery time.

27 October 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Paul for the kind words, always appreciated.

Rated 5 out of 5 stars

Very pleased

Very please with my custom images and text capsule bead. It’s my 5th thing I’ve bought off them.
So much attention to detail and I know it will last forever even with daily wear
5 star

17 October 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Steven. We love working with you on your designs :)

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