Bailey of Sheffield Reviews 

529
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique design of the products, often noting their durability, British craftsmanship, and the pride taken in their creation, with many considering them long-lasting. Many people highlight the outstanding customer service, describing staff as friendly, helpful, and going above and beyond to assist with inquiries and personalization, making interactions pleasant and efficient. Reviewers also appreciate the quick and efficient delivery service, with some noting expedited shipping for special occasions. However, some customers experienced issues with delivery, particularly concerning courier services leading to delays or packages being mishandled.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the exceptional quality, unique... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as exceptional, second to... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and beyond... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery... See more

Customer service

Users describe positive interactions with customer service, highlighting it as excellent, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my bracelet in memory of my two boys Beamish & Bailey. Adele was so helpful on my personalisation of a signature bead. This is the best piece of jewellery I have purchased. The quality... See more

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

529 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(529)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous bracelet

Fabulous bracelet . I purchased with a memorial bead for my brother - it’s perfect . The quality is amazing and so is the packaging. Correspondence was also excellent

28 January 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words David.

Rated 5 out of 5 stars

Amazing experience

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a long time chatting and finally ordered. Personal service and treated you like a friend more than a customer. And as for the product, exceptional quality and a really attention grabber.

28 December 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you so much for the kind words James.

Rated 5 out of 5 stars

Amazing experience as always from…

Amazing experience as always from bailey of sheffield. We had issues with the courier and Adele stepped in, and got redelivered in 24 hours. Will always use Bailey Of Sheffield and highly recommend their products

23 January 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Gemma.

Rated 5 out of 5 stars

Exceptional

From the very beginning, the service was outstanding. I wholeheartedly recommend their products and services to anyone looking to make a purchase.

23 January 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you very much for the kind words.

Rated 5 out of 5 stars

Fantastic service and beautiful…

Fantastic service and beautiful product! I bought this as a surprise birthday present for my husband and Adele and team went above and beyond helping me with the order process and even hand delivering the bracelet to me so it would arrive in time! My husband loves the bracelet and charms and it fits perfectly. Thank you Bailey of Sheffield, I will absolutely be ordering more charms to add to my husbands collection!

20 January 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you very much for the kind words Emma! :)

Rated 5 out of 5 stars

Great product and superb customer…

Great product and superb customer service. My wife gifted me a bracelet for Christmas the initial order was lost by DHL. Adele at Baileys was a pleasure to deal with, after checking with DHL and establishing my order was lost, she arranged a replacement order which arrived just in time for Christmas. I was very pleased with the gift, would highly recommend

24 December 2025
Rated 5 out of 5 stars

Brilliant company

Bought a bracelet from them many years ago and since then have purchased a number of beads. They are friendly and very efficient. Delivery times are excellent. I love their products and I love that buying from the supports a small business of people who genuinely love their products and appreciate their customers.

10 December 2025
Rated 5 out of 5 stars

Baileys give THE BEST service!

What a wonderful and helpful business. They have exchanged a chain in the wrong size and resized a bracelet. They were great and fast when replying to any query along the way! Brilliant all round. Won’t hesitate to use again!

7 January 2026
Rated 5 out of 5 stars

Absolutely excellent

I bought a steel bracelet for my husband and have since bought one of the beads, such fantastic quality and definitely a talking point when we're out and about. The customer service is excellent and delivery very fast.
If you want to buy a high quality Made in Sheffield item don't hesitate to get a Bailey's bracelet!

8 January 2026
Unprompted review

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