Bagaren och Kocken Reviews 

Superfint fat!

Veri good! Veri good!

Everything went smooth,from ordering to receiving the goods! Top service!

Can’t fault the service at all. Was a good price for the clock we bought and very quick delivery. It’s five stars from me!

Everything good, got what was ordered, satisfied customer.

Very fast service, will definitely purchase again.

Fast services! Great items with good price.

Fast delivery and easy ordering. I'm very pleased with Bagaren och Kocken. 5 stars from me!

Love my Weber grill!

Website search functionality is poor, easier to google for what you want. It appears there are some indexing improvements to be done. That said, good offers, products and customer service. Have shopped a ton of kitchen appliances on this site, and counting.

A great webshop and a speedy delivery is only half the service... The real test comes when you have to return something - twice! I bought a blender that broke down, got it replaced and the same problems occurred again (a faulty construction). This shop replaced my blender with another, one that I chose myself within the same price range. The dialogue during all of this have been courteous and professional. Anything short of a top rating from me would have a bad impact on my charma:)

Ordered online based on spec and photo. Waited two weeks and two days before delivery was told that what I had bought was a different model with the wrong photo. What they basically did was advertise the new model of grill and then tried to give me the discontinued model for the same price. Shocking and unprofessional. Won’t be returning there for sure. Bauhaus got it right in the end!

Hej Kära Bagare ,
I for one feeling pleased by the way you have been responding to my Bialetti problems.
Hope you’re going to make a fair , wise solution for the issues , so that we’re both going to feel content .
Best regards, (Saluti )
Linda Hjelmstad

Prices should be illegal, in their shop in Göteborg. A sponge holder for the sink in iron 500kr+, a normal kitchen scale 459kr, a SINGLE oven glove 170kr. I mean WTH?
Plus the store is super crowded with objects, a lot of prices are not visible and you have to que to ask info at the register. People are pushing you to go trough, that have a lot of products but it's very confusing and stressfull to shop there.
A NIGHTMARE.

Good selection of products. Read mixed reviews so was concerned when ordering. Ordered a tea cooker during black friday and it arrive on time and all good :)

Bought a wok pan in december 2015 for 1200 SEK. A few months after the bottom had become uneven and concave, leading to food burning. After notifying the company a replacement pan was sent in July 2016 - so far, excellent customer service. We were very careful with the new pan and high temperatures, given the previous problems, which is quite ironic given it's a wok pan built for high temperatures. However, the replacement pan had the same problems. Now, 1 year and 3 months after receiving the replacement pan, it's no longer functional. During this time, the pan has also been removed from their product sortiment (overall product quality issues, perhaps?)

However, this time, their customer service does not recognize the same problem as a production flaw and refuses to reimburse or provide a replacement. What started as a good customer experience has turned into an incredibly disappointing one and they just lost a very good customer ambassador.

UPDATE: after speaking to a lawyer, we were recommended to report this matter to Allmänna Reklamationsnämnden (ARN), The National Board for Consumer Disputes in Sweden.