Back Market - Deutschland Reviews 

Everything perfect. Quick delivery, quality Phone.

came with nice case and screen protector :)

This is unbelievable — you have the worst customer service I have ever experienced. It feels like talking to a wall, a bot, a robot. Every week a different person replies, yet no one offers real help, and no one makes the effort to see things from the customer’s perspective. On top of that, every new person who contacts me seems to have never read the previous chats, and I am forced to explain everything all over again.

I feel extremely frustrated — I have never experienced anything like this with websites of this kind. It has been a truly disappointing experience. I cannot recommend this place, as you do not protect the customer nor do you facilitate proper communication with the suppliers.

After more than a month, my issue is still not resolved. Nobody answers the phone, and they always use the excuse of “high demand” to avoid responsibility. The way they operate feels like dealing with an anonymous, almost ghost-like company. And let’s be clear — we are talking about something worth €630. It’s not a souvenir.
My advice: stay away from this place.

I bought an Iphone 13, but one month later the upper speaker stopped working. In the configurations, it states that the warranty is expired. The phone was a gift to my father which is now in Brazil.

Website is very user friendly. The shipping was fast. Everything was as stated. Good quality and nice to have a refurbished item!

The phone I order for my daughter was delivered really quick however the confirmation and payment for the old phone took a while. Was a bit complicated to contact anyone as information coming in regarding the transaction wasn’t clear.

The product was exactly like described, I liked that the client keep getting updated of shipment details

It is good but without water proof Garantie.

I paid extra for a “new” battery when I bought my iPhone from BackMarket and it’s already trash after just one year. Down to 83% capacity even though I spent more money for something that was supposed to last. Total waste.

Great Job - all fine! Nice Service.

Great experience! good products

This was my first purchase at Back Market and the experience was positive. I'm happy with the service, the item I received and the price. The delivery was without delay and the phone came in good condition. I am concidering further purchases at Back Market.

Excellent products that are true to the description

The product delivered on time, perfect condition and it's working very well

I bought a phone and a smart watch.
Smart watch I decided to send back after 1 day of use since the battery worked for 2 hours from fully charge. But wait I can just send it back and have my money back, right? no, the return label doesnt work.
oh and he phone? still hasnt arrived yet.
I already raised the issue but still no support so I have to leave this here. I will update this upon any advancements.

the new phone was fine, but the refund for my old one was a joke. they wanted to pay me €2 for a working iphone8 in good condition

I'm satisfied every time I buy something here

Great.It exceeded my expectations