Back in Action Reviews 

Very helpful staff and went a long way to provide an excellent service.

Best service I’ve had in a shop as far back as I can remember. Ilyana was on her own when we arrived and dealing with a customer on the telephone but she promptly greeted us and said she would be as quick as possible (we didn’t mind waiting). I had gone looking for MBT shoes as recommended by my podiatrist. There was a good display to look at and indeed, the shop itself was very interesting, both the goods and the building.
Once Ilyana was free, she was extremely helpful. I tried different styles of MBT shoes until we decided on my size. She offered a cup of freshly brewed coffee which I enjoyed while I was exploring the shoes. I bought one pair which she had in stock and she ordered another pair to be delivered to my home address to get the right size for me. The delivery was amazingly prompt.
Ilyana also told us about the back massage product which the shop stocks and she was most informative. She also took down my details and sold me the shoes VAT free because they were a medical requirement.
I was very, very impressed.

Very helpful advice from Sianna at the Amersham store. The delivery person was great and I think his name was Andy. Thank you for your patient assistance yesterday when I visited the Amersham store. Sianna gave me an excellent guide on the types of chairs suitable for someone with a chronic back issue. My back has undergone 3 lots of surgery over the years with discs removed and more recently nerve denervation and the latter has not been successful hence the need to replace my old home office chair asap.

Very nice products and customer services!

I am an occupational therapist and have used Back in Action for years for seating. I finally got to visit the shop today! I was with my autistic teenager, my husband and our support dog.
My goodness I cannot believe it has taken me so long to visit the showroom! It was so beautiful and the staff were so welcoming and child friendly. We must have been in the shop for over an hour being shown all the cool seating, gadgets and really beautiful plush seating that I dream of owning!
My teenager was so happy and made to feel so welcome. His review: “who knew that a chair shop could be so awesome?!”

Thank you so so much to the wonderful Shanna (sorry if I have spelled your name wrong.), you shared my geeky love of seating and how great it is to get the right position for the right person for the right job! <3
Have a wonderful Christmas and new year!

Good service! thanks!

Really helpful advice on the phone, I could not make it into the shop. Good website, great prices and fast delivery. Delighted with my new chair and so much more comfortable at my desk. Thank you

I bought a pair of MBTs online following advice from a friend that they helped her plantar fasciitis. They arrived 2 days later and fit. They are having a positive impact on my painful foot and I have been wearing them exclusively.

An excellent personal service. Was able to 'chat' with a member of staff who was knowledgeable and very helpful. I had a phone call to confirm my order. The shoes arrived the next day. I am recovering from an ankle fusion so am only wearing the shoes for short periods each day. I will definitely use the company again.

The experience and customer service was amazing !
Sadly a part was missing when my chair got delivered.
However, I was immensely impressed by the level of customer service that followed up.
I called them, explained the situation.
The day after, I already got the missing part delivered.
I would really recommend Back In Action to anyone !

I was contacted before despatch of my chair to dobule check that all the ordering details were correct. I was also offered help if I had trouble assembling my new chair. Delivery was very quick. The care and attention before despatching my purchase went above and beyond and I really appreciated this. A really good company to deal with and exceptionally helpful staff.

Kneeling stool with back arrived the next day from order. Item needed to be constructed at home. All bits were within the box and it was not hard to construct.

Careful attention from 3 staff members at the Bristol store. We only went in for a pair of shoes but ended with shoes and a chair!

Really easy to order online and then excellent contact via email checking everything was correct and giving information about delivery.A friendly service.
My chair arrived quickly and was easy to assemble in my own.

Great Black Friday discounts, reliable delivery and helpful customer service on the phone. Thanks!

The team provided really great customer service in helping me find the best chair for me, including letting me come a try a couple for an extended period of time in the store. Very patient as I chose a colour as well. Would absolutely recommend to anyone looking to upgrade their office seating set up/experiencing back pain.

Great staff in the showroom, helpful and knowledgeable.

2 years ago , I was a total wreck , I have been suffering for few years with back problems, I was on my wit end when I came across - Back in action - in Amersham. Did some research and was prepared to have a go at the mobiliser . I bought one in December 2022 - gosh , it was murder , so painful,I was screaming, gritting my teeth but I soldiered on using the program ‘whole’ so that the mobiliser was screening and putting in order the whole body not the lower back only !
2 years on , I have got my life back , no pain no inflammation. I can’t thank enough the mobiliser .
The mobiliser is a brilliant piece of machinery , a brilliant invention. Many thanks

Really good products and very knowledgeable staff.

Ive spent a lot of money with BIA- but have very good value for my cash! It's made a huge difference.

Got my office chair here recently, the quality is amazing.