Backdropsource Reviews 256

Very responsive and very fast to ship a last minute backdrop needed.

Fast, friendly. Delivers as promised!!! Will use again

Very nice work, I love it . Excellent i recommend to everyone, good

High quality and so fast!

So grateful for the team who were helpful, responsive and accommodating at every step of the way. Made our trade show booth stunning!! Very glad to find this service :-)

They told me they could get a product to me by a certain time and failed to do so. If you are on a strict timeline do not order from this company.

At first, everything seemed fine. The ordering process was easy, and they had the product we were looking for.

After three weeks, though, the product still had not arrived and we began contacting the company. Email replies were vague and unhelpful, always saying they were "looking into it," but I never received an update or reply beyond that first kind of message. Nobody ever actually followed up with me via email. I began calling, and called the business probably 8 times in a week's time. They told me that the order had been "delivered to the wrong address" and that they were "expediting a new one." On each call, I was just about hung up on... the first couple times I thought it was a weird disconnect and called back, but turns out the customer service agents simply say, "We'll look into it" and then hang up on you. I never once heard back. I started to get a little pushy, asking them to send me email confirmations, tracking updates, or for literally anyone to simply return my call, but to no avail. There was one point where there person I had been told to contact was "in a meeting" and I felt like I was begging them to call me back as soon as they were available. I was assured they would, but nope. I have never received any contact initiated by them at all.

I went back to email, asking for a refund, and was told they had escalated the issue to a manager in reply, but once again, never heard back.

We didn't receive the backdrop in time for a very large, important photo shoot, and had to scramble right before the scheduled time to find some kind of back up replacement (because of course, all week, they had been telling me they'd get it there in time.)

All in all, I haven't had such a frustrating experience with a company in a very long time. I tried reviewing them on the Better Business Bureau, but they don't have a profile there. For a solid couple weeks, I believed I had been straight-up scammed. I actually still haven't heard back, so who knows, I might have been.

It looks like other customers have had a positive experience, but I would still exercise extreme caution moving forward for any other customers.

Made it easy! Thank you Manusha! I will use them again for any backdrop needs!

Fast response times. Consistent communication. Reminder of the deadlines. Reasonable Prices. Quality work.

Super fast response time and simple instructions to follow.

The website was very user friendly, and the staff responded to my order in a timely manner.

Speedy and detail-oriented. Highly recommended!

We have been trying to obtain a refund from Backdropsource UK since June 2025, after they made a logistics error that caused considerable inconvenience and additional costs to us.

We have followed up multiple times over several weeks and were repeatedly told that the refund was “being processed” or “completed” via SagePay.

It is now 8 July 2025, and not only have we not received any money in our account, but the company has unilaterally reduced the agreed refund amount without any explanation or prior agreement.

When we queried this, they simply stated that the refund was processed through SagePay — but in the UK, SagePay refunds typically take no more than 48 hours, and yet we have still received nothing.

Our experience with Backdropsource has been frustrating, unprofessional, and a waste of time. We cannot recommend this company based on how they have handled this matter, their lack of transparency, and their failure to take accountability.

Throughout this process, they also suggested unprofessional and unrealistic solutions to their own logistics error — for example, suggesting we pick up a 21 kg item on a bus, without any consideration for feasibility or health and safety.

We are extremely disappointed and hope this feedback helps others make an informed decision.

My review is solely based on this company’s ordering process and customer service. My questions were answered and my ordered was placed so quick and efficient. They were responsive on all platforms. I will try to remember to update this review once my product is received.

Company has been friendly,fast and informitive. Product is great prices are competive!

Staff is great with communication. Items arrive in such a timely manner. Quality is always perfect. Easy setup process! Highly Recommended!

The team was super helpful and had quick response times. Wouldn't hesitate to work with them again!

So overly impressed with the quality and how fast it was received. Without a doubt most reliable service I have experienced.

First of all i never recieved a proof before they started production, my design came out really light and too big. Second of all the canvas was dirty and yellowed when it got here and had random seams all over it.
They dont give refunds or returns
Highly dont recommend this shop